I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service from Circuit is a very good one. Machine faults normally fixed within 24 hours, which is a great help, when they are used so often. Adam our Service Manager, is always smiling, friendly,... See more
Company replied
We at Capitol Students in Edinburgh have been using Circuit for 3 plus years so far and are excellent, they are quick at sorting problems when things go wrong and getting staff out. A special mention... See more
Company replied
The customer service team are amazing! After many repeat transactions appeared through the laundry app despite only doing one wash, they were able to help get it sorted out. I would love to mention La... See more
Company replied
Company details
Written by the company
Circuit is the UK's market leader in managed laundry providing high-quality services.
Contact info
Halifax Road, HX6 4AJ, Ripponden, United Kingdom
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ellie is very helpful with me dealing…
Ellie is very helpful with me dealing with the machine issues
March 22, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Ellie was able to assist you with your machine query and we will ensure this feedback is passed on.
Thank you, Isobelle.
I had an issue with the dryer.
I had an issue with the dryer.. after my clothes finished, they were not dried properly. I contacted customer care and was connected with Sophia. She was kind and polite and helped me get a refund.
March 21, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to write a review and share your thoughts. I am sorry to hear that you experienced an issue with a dryer on site but I am glad to see that Sophia was able to help you.
Thank you, Isobelle.
ginger security guard is a pervert
ginger security guard is a pervert
March 22, 2026
Unprompted review
Reply from Circuit Laundry
Hi Lauren,
This review is not related to Circuit Laundry. We advise speaking to your accommodation provider or site management in relation to your concern.
Thank you, Isobelle.
Sophia is great
Sophia is great
Helped me very quickly. Thanks Sophia I hope they’re paying you well
March 21, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Thomas,
Thank you for taking the time to leave a review. It is brilliant to see that Sophia was able to assist you with your query quickly.
Thank you, Isobelle.
Thanks to Beth’s help
Thanks to Beth’s help, I was able to resolve the issue quickly and receive a refund. The only slight drawback is that the chat connection often drops or disappears; I hope this can be addressed.
March 19, 2026
Unprompted review
Reply from Circuit Laundry
Hi,
Thank you for taking the time to leave a review. It is great to read that Beth was able to assist you with your query and thank you for your feedback regarding the live chat feature.
Thank you, Isobelle.
TJ was great and super helpful!!!
TJ was great and super helpful with resetting the payment terminal and giving me a scheduled date for an engineer to visit.
March 18, 2026
Unprompted review
Reply from Circuit Laundry
Hi Jonathan,
Thank you for taking the time to leave a review and share your thoughts after speaking with Tee-Jay on our support team. It is great to see that he was able to help reset the payment terminal on site for you and book this in for an engineer to attend.
Thank you, Isobelle.
It is a scam
It is a scam, I have lost so much money trying to use their broken machines, not only that the customer service is scam.
I had some funds in my account, asked them to refund it as I will not be using circut laundry again. They removed the money from my account but it was never deposited in my PayPal. It has been a few months now. It never reached my paypal but the funds are gone from my account.
March 15, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Najmeh,
I am sorry to hear you have experienced a delay when trying to have your account balance refunded. So we can investigate this further please reach out to care@circuitgroup.com and include the details of the site which this relates to so we can arrange for an engineer to attend if required and look into your refund.
Thank you, Isobelle.
Easy and helpful customer service!
I had Lauren assist me in refunding my payment for a faulty washing machine. I had paid on the terminal but it did not activate the machine. The money was refunded very quickly without any fuss.
March 14, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Jake,
Thank you for taking the time to leave a review. I am happy to read that Lauren was able to assist you with your payment query.
Thank you, Isobelle.
I live in the Murano Street…
I live in the Murano Street accomodations for Glasgow Uni. I ran into Katie while doing my laundry. She was so helpful, checking to make sure that the room was clean and that each of the machines was in perfect condition. I love how this company is focused on providing a positive customer experience!
March 13, 2026
Unprompted review
Reply from Circuit Laundry
Hi Alexandra,
Thank you for taking the time to leave a review and share about your experience. It is great to see that Katie is having a positive impact on site and providing a great customer experience for the residents.
Thank you, Isobelle.
Fast customer service
I had an issue with the app and Beth solved it very quickly through their customer support. Big thanks!
I would really like to rate 5 but the machines are kinda expensive for a student.
March 12, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Daisy,
I apologise for any inconvenience caused by an issue with the app. I am glad to see that Beth was able to help resolve this for you. Thank you for your feedback regarding the machine prices. We do aim for our machines to be 30% cheaper than alternative providers in your area. If you would like to discuss this further please reach out to care@circuitgroup.com.
Thank you, Isobelle.
Craig
I go to the University of Birmingham and stay in Unite Students Battery Park and a lovely man named Craig was very helpful fixing the system when doing my washing. He had great skills and was very effective and quick! He also had great customer service skills which reflected hugely when you spoke to him.
March 11, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Grace,
Thank you for taking the time to leave a review and share about your experience with Circuit. It is lovely to read that Craig was able to assist you with your query while on site and provided a brilliant customer experience.
Thank you, Isobelle.
Ariz was lovely!
March 10, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for your great feedback for Ariz!
Thank you, Isobelle.
Excellent Customer Service!
I had the pleasure of interacting with Rob from Circuit during his maintenance visit at The Cube Greenwich. Rob was friendly, knowledgeable and happy to answer all my questions about the functioning of the machines. I will continue to use Circuit and would recommend them to anyone looking for a company that cares for its customers needs.
March 10, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Sandra,
Thank you for taking the time to write a review and share your thoughts following on from Robs visit to site. It is lovely to hear about the positive impression he has had and that Rob was able to assist with any questions.
Thank you, Isobelle.
Sully was extremely helpful for when i…
Sully was extremely helpful for when i needed a refund on my card! Thank you
March 9, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Gabriella,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Sully was able to assist with your refund query and get this sorted for you.
Thank you, Isobelle.
Charged three times instead of one
I had a problem on Saturday 6th of March where I was charged three times instead of one for using a dryer and Sully was of great help and eventually refunded me. Thanks Sully !!!!!
March 9, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Mathis,
I am sorry to hear that you experienced an issue when paying for a dryer on site. I am glad to read that Sully was able to help resolve this for you.
Thank you, Isobelle.
Had an issue with payment
Had an issue with payment, Sophia helped resolve the issue really quickly! She was great :)
March 8, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Asma,
I apologise that you experienced an issue with payment but I am happy to read that Sophia was able to help you resolve this.
Thank you, Isobelle.
Nice customer service
March 8, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for your great five star feedback.
Thank you, Isobelle.
Sophia at the support desk was very…
Sophia at the support desk was very helpful when I needed support .
March 8, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Erin,
Thank you for taking the time to leave a review. It is lovely to read that Sophia was able to help you with your query.
Thank you, Isobelle.
Reply from Circuit Laundry
Good morning Umer,
Thank you for taking the time to leave a review. It is great to see that Sully was able to help resolve your query quickly.
Thank you, Isobelle.
Predatory company
Predatory company. I used the last money I had for a wash, instead of buying food this week. I am a broke student who, weekly has about £25 to live from. Clothes came out the dryer after 2 FULL cycles still wet. They absolutely stink. For a basic wash+dry cycle at my Univesity for a small load you're looking at £5.50 MINIMUM!!! Bear in mind your clothes will not come out the dryer dry. Student Accom bans the use of clothes dryers in our dorms. I'm sure circuit had their hands in that.
March 6, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
I am sorry to hear that you have experienced an issue with one of the dryers on site not working properly and I apologise for any inconvenience this may have caused.
So we can look into this and arrange for an engineer to assess this machine please reach out to care@circuitgroup.com with the details of the site where you have experienced this. We would also like the opportunity to discuss your review further.
Thank you, Isobelle.
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