CIT  Reviews 516

As new customers, we had good service expectations, but unfortunately, when we signed up for a lease for a office printer, no one asked us if we had liability coverage. CIT "assumed" that we did not, so it included insurance through Assurance. It took three months to return the money that was added to our invoice and correct this error; let alone having to argue with Assurance and CIT all three months until resolved. We are still waiting for at least and apology, but I guess that is too much to ask.

Terrible way of doing business! Let me explain... After COVID, when a lot of banks lowered your APY rates down to what they saw fit, after being up in the 3.0-3.75 range, they took down to a normal bank, like .20, or similar. Well, when they finally jumped these rates back up, instead of AUTOMATICALLY taking your account back up, like they took DOWN, they waited for you to find out on your own, and then they tell you they've "added" new savings accounts with higher APY's, and yours doesn't qualify anymore. Do you see what they're doing here?! They will add another "name" to a savings account, and give potential new comers they EYE CANDY of higher APY's than other banks, but change this every other year on you, so when you're looking back 5 years ago or 10 years ago, thinking you were leaving money sitting and collecting, WRONG. Think again and switch your accounts over. TERRIBLE way of doing business. So disappointed.

Created a platinum savings account to take advantage of competitive interest rates. There were several options to transfer money from another bank. The direct transfer didn't work, so I went with the "micro transaction" transfer, where CIT makes 2 small deposits in your other bank before transferring the larger amount. I entered all of my other bank's info into CIT's form, entered a very large sum of money to transfer, and submitted. There was a message that the transactions may take a few days. A day has passed and there is no record of any transactions at either bank. My CIT account says "We're sorry but, our records indicate that you have not set up an account for online banking. Please contact us for assistance." I called them, was on hold for 32 minutes, then disconnected. While on hold, a recording kept offering a "call back" option, but it never worked. I have lost all faith in this bank, and I am seriously confused and concerned about my attempted transfer. When something seems too good to be true...

Several times I've tried to log in to my account without success. I've called customer service to help me get my account balance. After that I'd be ok for about a week, then the same thing will happen again. I'm really tired of this.

Be careful signing their contract. Have your attorney look at it. It would be cheaper at the end.

Never again

Let me say if your goal is to send out reminders they need to be more timely and in our case received the same way we receive our invoices which in our case is email. Also the email needs to have a direct reply to a person or a department that understands your account. A phone contact to that same person should be included in case a conversation needs to happen . I would suggest said person should be pleasant and not arrogant.

This is a shady bank, best to stay clear. There disclosure agreement says you fund transferred( by wire) to saving account will be available in 24 hours , when I transferred $5000. and the money didn't show up in my account after 48 hours I called customer service and was told it would not be available for 14 days. I see other customers have long waits getting there money transferred out. This means they have your money and thousands of other ,for a month. I was told I would be accruing interest on this account even though it was not available, but i haven't seen a cent. Also be prepared for long wait times when trying to contact customer service.
Update:
It ended up take 9 days for my money to be available in my Cit account. I move $100 out of my Cit account to my local bank and to my surprise it was transferred in 24 hours.

The customer service provided on the phone was excellent. They were extremely helpful and courteous. However, I sent two emails to customer service the 2 weeks prior to me calling and I never received a reply. Email response got 1 star and phone response got 5 stars so cumulative is 3 stars.

I was duped by shady sales tactics to sign a five year worthless lease and now I am stuck with a month payment for a substandard service and locked in for 5 years. As I said in the title, CIT sucks.

CIT's online banking needs more details to satisfy its customers. I opened a No Penalty CD and requested for funds to be pulled from an external account. Account opened Tuesday, funds pulled from external account the next day, Wednesday. However, when I checked online, no information on the transaction was available. I called the 855 number, and customer service said it'll be available on screen the following day, Thursday. It is now Thursday, 6:00 pm. I still see $0.00 balance. Where is my money?

We feel we are not given enough time for payment. We receive the bill and give it to the bookkeeper. The following week she has the check and by this time we are only a day or 2 from being late. Mail is taking roughly 1 week to arrive to us.

I tried to set up an online CIT account for their high-yield savings account but was rejected, I have stellar credit (over 800), no debt and cash to invest. I'm 63 years-old and it's the first time in my life I've been turned down by a bank (especially since I was just attempting to set up an account). I called as I thought it could be a system glitch, but the representative came back with a canned response. I laughed at situation and told them I will be going elsewhere. What a disappointment they are.

If I could give this place 1 star I would! Their online account application is horrendous! I tried everything to get a savings account approved and couldn't. My credit score is 842 and I literally had a huge deposit I wanted to make with this place, but absolutely no one could help me! If it's this hard to get money into the bank, I certainly don't want to find out what it's like to get money out of this bank! Go to Discover or somewhere else......they have excellent customer service, unlike this place!

Worst account opening experience ever. Applied for a saving account online, entered all my info. Next day I got a denial email. No information provided, no info how to find out. Very sketchy ... I called their call center to find out more. No info provided.. asked me to send paper letter to an address in California to request the info. I do have a perfect credit all my life... Very frustrating... possible a HOAX to collect user info and SSN's .. stay away from this place.

Everything has be Awesome!!
Thank You CIT

Working with Ken Shelton at Clear Sky and securing loans with CiT has been a pleasant journey. Ken is always willing to advise and offer additional financing plans.

I was dealing with LISA and she said she was my loan officer as I had just bought over 100,000.00 dollars worth of equipment thru them. Well to this day not only did pull a hard credit check and drop my score she has never even called me back and tell me why they wouldn't work with me again. I am 5 payments ahead on everything never ever in 40 yrs of in business missed any payment.. She just needs to go.

We are trying to apply and they got all our info and then said did not approve with no reasons stated,I am worrying about our personal information was stolen
Please explain

I opened a high-yield savings account several years ago. It had a rate competitive with other banks offering the products, I think over 5%. I periodically noticed the rate was decreasing but thought it was because interest rates in general were lower. Now I've discovered the interest rate has plummeted to 0.25%. At the same time, however, CIT is presently marketing other savings accounts with yields over 4%. Apparently they offer high rates and then gradually reduce them and hope the customer doesn't notice or make an effort to close the account. They don't make it easy. Otherwise, I haven't had a problem with transfers, the website, or customer support.