Citiprint Reviews 

105
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Fantastically fast and reliable service, really love my print. Will be using these guys again.

Company replied

Rated 5 out of 5 stars

Came to citiprint after another printer let me down --Jacob took the call on his way home, processed the order when he arrived at home, and then printed it off the following morning and dispatched bot... See more

Company replied

Rated 1 out of 5 stars

Avoid. Terrible service. Jacob is incompetent at best. They didnt do the work they were contracted to , kept missing deadlines and making promises they didnt keep. In the end they took us to small cla... See more

Rated 5 out of 5 stars

Collected in less than 24 hours from ordering! Brilliant service from start to finish - Jacob understood straight away what we wanted to achieve and with such short notice produced exactly what... See more

Company replied

Company details

  1. Prints and Signs Store

Written by the company

The name in Same Day Print & Signs across London. We operate 24/7 providing a leading service in wide format graphics, vinyl, foamex signs and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

105 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.5

All reviews

(105)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent communication from Jacob and…

Excellent communication from Jacob and a pleasure to do business with! They helped us deliver an extra wide pull up roller banner for use as a backdrop... on the Monday in Chiswick, and only received our artwork on the Friday afternoon! Would definitely use again!
The WhatsApp platform, invoicing platform and van tracking software all add to a really useful customer experience!

April 17, 2023
Unprompted review
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Reply from Citiprint

Hi, thank you for leaving us a review. We're very pleased to have been able to help and glad you found us easy to work with,

Jacob
Citiprint

Rated 1 out of 5 stars

Unreliable service, not professional behaviour

Unreliable service and not professional behaviour. Overpromising when it comes to delivery times, within which they are not able to deliver in the end.

Having aknowledged their inability to deliver the last minute, Jacob offered a refund. 40 days passed and still no refund. They are keeping my money for a service they never managed to provide!

Jacob does not even reply to my emails since then

January 18, 2023
Unprompted review
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Reply from Citiprint

Hi Xenofon, I did reach out quite a few times to rectify this with you but didn't hear back. We had already put measures in place to ensure your job would reach you in time for your event but you cancelled in the interim.

You were also fully refunded for this order at the time.

If you wish to discuss further, please email us

Thank you
Jacob
Citiprint

Rated 5 out of 5 stars

Excellent service

Excellent service, fast replies and also fast delivery same day!!! Jacob was lovely got everything done for me. The signs are perfect exactly what I wanted. Highly recommended!!

February 23, 2023
Unprompted review
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Reply from Citiprint

Good morning Melissa, thank you for leaving us a review. Very pleased to have helped on your job,

Jacob
Citiprint

Rated 5 out of 5 stars

Jacob went way above and beyond the…

Jacob went way above and beyond the call of duty helping me get a banner over night for an exhibition the next day and saved my butt. I can't recommend these guys more highly on that experience alone.

November 2, 2022
Unprompted review
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Reply from Citiprint

Hi Jimmi, thank you for leaving us a review, glad we could help you.

Rated 1 out of 5 stars

Horrible service

Horrible service, rude and unreliable - they shouldn't be advertising that they can do same day turnarounds. We requested a simple but very urgent job. I was promised next day delivery, which never happened. It is today a week since I first spoke to them and still waiting for a fitter. They refuse blatantly to give a timescale on when they will visit and when you are trying to get an answer from them, they threaten to cancel the job and become aggressive.

September 21, 2022
Unprompted review
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Reply from Citiprint

Hi Christos, thank you for taking the time to leave us a review. We have spoken quite a bit about your job and actually rectified it for you in good faith and to a level beyond your expectation. I have tried a few times since to contact you but to no avail.

We were not paid for this work either.

If you wish to discuss and still feel dissatisfied, please do get in touch.

Thank you
Jacob

Citiprint

Rated 5 out of 5 stars

Great service for an urgent print job - thank you!

Great service for an urgent print job - responded within minutes at midnight with a quote and had the work completed and delivered by 5pm the same day. Really fantastic comms throughout, excellent quality for a low price, and an easy straightforward artwork approval and payment process. All I can say is thank you!

April 14, 2022
Unprompted review
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Reply from Citiprint

Good morning Maddy, thank you very much for taking the time to leave us a review. We're pleased we could help with your last minute job and look forward to helping you again in future instances. Thank you, Jacob.

Rated 5 out of 5 stars

Highquality print, fast and reliable service

We needed 50m2 of printed vinyl on a Sunday afternoon, ready for application on Monday morning. Jacob and his team turned this around for us very quickly and still with great quality. Pricing was also very reasonable, considering the turnaround time, weekend hours and overnight delivery.

March 21, 2022
Unprompted review
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Reply from Citiprint

Good morning Rene,

Thank you very much for taking the time to leave us a review. We're very pleased to have been able to help with your requirements and it's certainly satisfying to see the results once installed.

Thank you again

Jacob
Citiprint

Rated 5 out of 5 stars

Excellent

Excellent, fast service delivering exactly what we needed very quickly! Highly recommend!

March 15, 2022
Unprompted review
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Reply from Citiprint

Hi Louise, thank you for leaving us a review, we look forward to working again soon,

Citiprint

Rated 5 out of 5 stars

Excellent Express Roll-Up Banner Production

Citiprint produced a roll-up banner for an event the same day as me requesting it - and delivered on time by the end of the day in London. Looked great and service was excellent. Thank you!

March 14, 2022
Unprompted review
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Reply from Citiprint

Hi Steve, thank you for taking the time to leave us a review. We're pleased to have been able to help,

Citiprint

Rated 5 out of 5 stars

Great service and quick turn around

Great service and quick turn around. I needed a sign for work and it was printed and delivered the same day. Would use again!

February 25, 2022
Unprompted review
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Reply from Citiprint

Hi Emma,

Thank you for taking the time to leave us a review, we're glad we could help

Jacob
Citiprint

Rated 5 out of 5 stars

We contacted citiprint for some window…

We contacted citiprint for some window graphics which were needed the same day as we had been let down by a national company, jacob couldnt have been any more helpful if he had tried, the graphics where delivered and installed by himself within 3 hours of the inital message.
We will definatly be using citiprint in the future.

January 10, 2022
Unprompted review
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Reply from Citiprint

Hi Dean,

Thank you for taking the time to leave us a review. I'm glad we could help and install your signs on time,

Jacob
Citiprint

Rated 5 out of 5 stars

Ordered some signs and stickers

Ordered some signs and stickers , had constant communication and quick delivery . Will be using these guys again

January 10, 2022
Unprompted review
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Reply from Citiprint

Hi all at Faceless Video, thank you for leaving us a review.

Citiprint

Rated 5 out of 5 stars

Worked around my schedule

Worked around my schedule, very quick an easy.
All fitted within a fat of my first contact of the company.

Competitively priced from other places o contacted, and visited me in central London.

5*

May 1, 2021
Unprompted review
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Reply from Citiprint

Hi Jacob, thank you for taking the time to leave us a review. It was a pleasure being able to help on your fast turnaround requirements.

Jacob

Rated 5 out of 5 stars

CitiPrint was very knowledgeable about…

CitiPrint was very knowledgeable about printing techniques and fast to print and deliver even though we ran into some problems along the way. Great price very competitive.

October 14, 2020
Unprompted review
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Reply from Citiprint

Thank you for taking your time to leave us a great review. It was a pleasure to be able to help with your printed hoarding panels and we wish you the best with that construction project.

Citiprint

Rated 5 out of 5 stars

I had a last minute order to complete…

I had a last minute order to complete but my partner was due a baby so I couldn’t produce the signs myself, Citiprint printed our order and personally delivered them to Yorkshire on time for us, Trade prices were spot on and our customer got there signs on time. I would highly recommend Citiprint.

Thanks again, Andy Csmsigns

September 16, 2020
Unprompted review
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Reply from Citiprint

Hi Andy,

Thank you for taking the time to leave us a review for your trade printing.

Jacob

Rated 5 out of 5 stars

Last minute workwear - success!

We had a last minute requirement for some printed workwear for an event. Having been let down by other companies, Citiprint understood the idea of a deadline and delivered a quality product on time.

Proofs etc were a little later than promised coming across, which made me nervous as a first time customer, but they met the deadlines that mattered.

I would feel happy and relaxed trusting Citiprint with deadline-critical print in future.

September 16, 2020
Unprompted review
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Reply from Citiprint

Hi Stuart,

Thank you for taking the time to review us for your workwear order.

It was a pleasure to work with you and we look forward to doing so again in the near future,

Thank you

Jacob

Rated 5 out of 5 stars

Managed to get a fast turnaround and…

Managed to get a fast turnaround and last minute delivery for some artwork required on client site. Thank you for the speedy work!

September 16, 2020
Unprompted review
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Reply from Citiprint

Hi Nathalie,

Thank you for taking the time to review us and for your great communication when arranging delivery to you,

Jacob

Rated 5 out of 5 stars

Great company

Citiprint were great to work with. They were extremely quick and efficient and we look forward to working with them again!

September 16, 2020
Unprompted review
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Reply from Citiprint

Hi Gemma,

Thank you for taking the time to review us, pleased to be able to help you with your printing,

Jacob

Rated 5 out of 5 stars

Fantastic Service

I have used Citiprint on many occasions and the service has been fantastic! Very helpful and such a fast turn around. Would highly recommend!

September 16, 2020
Unprompted review
Citiprint logo

Reply from Citiprint

Hi Rosie,

Thank you for taking the time to review us, it's hugely appreciated.

Jacob

Rated 5 out of 5 stars

We've been using Citiprint for nearly…

We've been using Citiprint for nearly the past year to carry out signage installations for our clients and they've been instrumental in providing a reliable and professional service both on and off site. Their attention to Health and Safety when working on our projects has always been second to none and we look forward to continuing to work alongside your team.

September 16, 2020
Unprompted review
Citiprint logo

Reply from Citiprint

Hi Rani,

Thank you for leaving us a review for our installation services. We're pleased and proud to work with you and look forward to continuing to do so.

Jacob

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