Citizen Reviews 60

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

This site is a scam offering free fafsa application then forcing you to pay a fee for them to send it to your school. The option to download and print it off so you can hand deliver it to your school... See more

Rated 4 out of 5 stars

Citizen makes it very easy to file your FAFSA. The questionnaire easily guides you through your specific student status and tax information. The site even tells you where to look for the data required... See more

Rated 3 out of 5 stars

I felt like it was too easy... at first. Then when I thought I was all done and went to download my application to print there was an error downloading it. Twice. Then I got three emails that acted li... See more

Company replied

Rated 4 out of 5 stars

it was easier than I expected for the online process. I did try the phone # at one point but got a busy signal, other than that it worked great.

Company details

Information provided by various external sources

Citizen is a platform to file government forms in a few clicks.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

60 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy peasy

Thanks a lot. This site made my life much easier. I was struggling to fill out FAFSA by myself.
And most of the questions have a link for more details and explanation. It helped me to understand if I applied to a particular situation or not.

April 20, 2017
Unprompted review
Rated 5 out of 5 stars

Nice and easy

The process was much easier than I thought it would be. Filling out the FAFSA can sometimes be a pain but this app made it easy.

April 20, 2017
Unprompted review
Rated 4 out of 5 stars

Amazing!

The FAFSA process was very easy. I thought that it was going to be confusing. Thank You Citizen

April 19, 2017
Unprompted review
Rated 4 out of 5 stars

Citizen makes FAFSA Simple!…

Citizen makes it very easy to file your FAFSA. The questionnaire easily guides you through your specific student status and tax information. The site even tells you where to look for the data required on a variety of forms! Far easier than dealing with a paper application.

April 19, 2017
Unprompted review
Rated 5 out of 5 stars

fast and easy to use!

This made filling out the FAFSA a breeze! It was easy to understand and much faster than the last time I applied for financial aid. Thanks!

April 18, 2017
Unprompted review
Rated 5 out of 5 stars

Skeptical at first, but it was easy

I was skeptical at first, but it made the application much easier to fill out. I've used fafsa.ed.gov before, and I was just scared of getting things wrong. This tool made it much easier to understand what I was doing. Wish renewing my license was this easy...

April 18, 2017
Unprompted review
Rated 5 out of 5 stars

Amazed by Citizen services!

I was looking for a better way to complete the FAFSA application.
The assistant was easy, quick and free.
I got some help from the tips which helped me understand how to fill out the application.
Also, they say you can apply as a student or as a parent and it's totally free.
I was proud for having successfully completed the FAFSA application by myself.
Spread the words, this assistant is damn good!

April 17, 2017
Unprompted review
Rated 5 out of 5 stars

Very helpful

I think this application is really helpful. It has a lot of tips that help you fill out your FAFSA without blocking. Also has a very good support for phone platforms, which make it possible to fill out your application over the phone.
I totally recommend this tool to anyone who wants to fill out their FAFSA application.

April 17, 2017
Unprompted review
Rated 5 out of 5 stars

Time Saver and a Life Saver

If only this tool was around when I needed to fill out my fafsa, I could of saved a bunch of time in research and frustration.

The FAFSA site is too intimidating for first timers and even second timers, I know, I have been through it. However I have also been through Citizen's FAFSA application and let me tell you it was a piece of cake. The questions were formed in a manner that is easy to understand and the application cuts all the fat using its dynamic questionnaire leaving you with more time and more sanity to enjoy your life.

Now I recommend this tool to friends who are going to college

April 17, 2017
Unprompted review

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