CitizenCard Reviews 1,725

Biggest scam going.
Takes your money and doesn’t reply to emails.
Also doesn’t issue refunds.
Thinks up of silly excuses not to issue card.

Refused to continue with my application. Refused to accept my evidence when signing up for a card. It's been 2 months now and no progress. They have refused 5 times to give me my £35 back. NEVER EVER use this disgusting horrible service. Will take your money and run.

Was very quickly dispatched once the verification was completed very happy to have my first id

Excellent and efficient

Extremely bad customer service and no reply to complaints. I applied for my urgent card 30 days ago and I still have not had it due to their inability to reply to emails, their lack of continuity due to multiple staff dealing with one case and information not being shared. Their ignorance despite proof of evidence and their seeming joy to drag things out to make things difficult for you. As stated I made a complaint but that was ignored also! Absolute mess of an organisation!
Following your reply...you say the cost covers the verification. The verification was the whole problem! Your staff ignored numerous emails that contained proof of verified details of identity and denied receipt of these, despite proof of receipt which delayed the process significantly! Each email from myself took at least 3 days before I received a reply.... This was supposed to be an Urgent application!! It took you 33 days to process this and no apologies from your staff just attitude in their emails.

Everything was very straight forward & I got the cared within two days as specified.

Arrived in 48 hours, very quick very simple to do from a basic smartphone

Paid for urgent application - £35, which is a week's grocery shopping for my household.

2 days later, text message: "we've paused your application. Check your email for details of what to do next" -no email. 2 days on from the text (and 4 days from their receipt of my money), still no email.

Their attitude is "Oh, but it's so easy to apply online using a driving licence or passport! There's SO MANY referee options you can use!" - If people HAD driving licences or passports, they wouldn't need to waste their money with these scammers! I'm medically banned from holding a driving licence, and I can't afford a passport application - especially since, like this bunch, they also take their considerable application fee as "non-refundable" (because admin is HARD, guys! Using a computer for all of 5mins is DEFINITELY expensive and stressful!!!) - in the case of a passport, I'm facing the same cost as 90% of my monthly bills combined just to apply - can't do it, especially as "professional referees" are thin on the ground once they realise they're expected to respond immediately to emails, or immediately answer unscheduled phone calls, while at work (and, in the case of passport applications, have to provide their own passport details...which understandably gives data security concerns.)

The UK is an absolute joke with its "must have ID that the government approves of, and agrees actually is ID, in order to GET ID." Birth certificate? Not ID. National Insurance number? Not ID. Disclosure and Barring Service Certificate? Not ID. Disabled person's bus pass, which HAS a photo, and is issued by a government body? Not ID (except Jersey believe it is, if you're arriving by ferry, and the UK government themselves say it's supposed to stand in for the driving licence you're banned from holding with certain disabilities...and the OAP bus pass IS accepted by the UK government as ID...)

Given that a rip-off fee-charging concern like this can't manage basic competence and actual provision of the "service" paid for, I don't hold out a lot of hope for the government managing to competently handle their plans for free compulsory ID... (and,if that comes through, can we all claim back money we've wasted with scammers like CitizenCard, or applying for passports when we're in no position to afford to travel abroad?)

CitizenCard - you haven't actually DONE any "processing" that would merit £18-35 until you've actually provided someone with a card. Opening an envelope, or reading a webpage, does NOT cost that much.

The UK government are determined to go after particular groups of British citizens - at this point, having photo ID they nominally accept isn't about "something fun to go clubbing with that you're not worried if you lose!" (which is basically CitizenCard's marketing shtick) - it's about literal, bare-bones SAFETY. It's about human rights. It's about being able to risk leaving your house.

But to them? All of that's just a reason for the moolah to roll in.

This country is a joke, and it's become that way because of companies like this.

My Son is unable to hold a driving license for medical reasons so this seemed like the perfect substitute. I didn’t want him to lose his passport so I paid for the faster service and it went through without any problems and we had it by the end of the week. Fantastic and would recommend

Scam artist say there a non profit organisation but won’t return a refund for a card I haven’t received. I haven’t had a single email back I couldn’t provide a reference and currently have no ID so I asked for a refund as I can’t pass the steps required to obtain this form of ID… DO NOT USE THIS

Wish I had read these reviews previously! I got a citizen card a few years ago and needed to renew it. The process was fast and simple and I paid extra to have it delivered within 3 days. I then got a message to say my photo hadn’t been accepted, I explained that I already have a card with that photo and didn’t get a reply for ages so I arranged alternative ID and asked for a refund. I have never had such rude customer service before! They refused to refund saying it wasn’t their fault, when it clearly is since I already have a card with that photo and didn’t make any changes I simply renewed the card. I paid to have a card in three days and it’s been a month now with only two email replies from them. Planning to take this further and contact my bank mak

ABSOLUTE SCAM ARTIST!! Stay away at all costs!! Same story as all the other negative reviews on here. At what point are they gonna take responsibility!

Would like to swear here!! Robbing xxxxs. Take your money first, before you fill in application, Any problems there after…Your not entitled to a refund? Payment for there time and effort. This should be a crime!

Absolutely terrible system. I have applied 5 times. The system is pretty fussy, so you'd think that if it asks you again and then gives you a green tick on each test, it's good. However, after every approved "green" submission, the system will then come back after the fact and tell you it's not good and you'll have to start again. Support is no help. I am busy all day so I can't use an alternative right now: I need this to work, but it doesn't. I paid for the Urgent service, but I shouldn't have bothered

Superb service

Having a citizen card really help me in so many ways especially important things

Very impressed. I used Citizencard years ago and had to fill in all kinds of forms but the Yoti option got it done entirely online. It's very easy to download and register.

Worst company ever you cannot can cancel hour order and get a refund they are scam artists make you jump through 6000 hoops just to get no where they make out your id is not focused everytime even though it is a perfect photo

Terrible service, take your money and make you jump through hoops, supply what documentation you have, a professional referee, that you were born in the UK. No phone number for contact. If you had what they ask for, then you would not need this service. Stay away from them at all costs.

Paid to receive my card within two days. Its been two weeks with no card and they don't even have a working call line. They send the same email which is clearly automated and never respond with advice or help. I've requested a refund many times at this point and to no avail. I would change this review if they actually gave me the refund.