citruseyewear.com Reviews 

Amazing sun glasses for trail running.
I bought the visor. Very impressed with the design and quality. First time I try sunnies that don’t slip down my nose even running downhill. Customer service is very reactive and delivery was quick.

I have a wide face, and I love how my Downhill Neon sunglasses hit and feel. Living in Los Angeles, I have ran in these sunnies during 70 degree weather and 90 degree weather and they do not get foggy like some other brands. The frames are light so they aren’t noticeable while running, and the frames are sturdy. I definitely will wear these during all my marathons.

We payed but never recieved our sunglasses! They don't replay our massages!

Great product, love using them when I run or bike!
They are very light and comfortable.
I'm looking forward to my next adventure with them!

These sunglasses are excellent. I use those during trail running and they work so well even it's sunlight or not. When you run on trails it's very important to see the ground with every rocks and roots of trees even if there is sun or shadows. But with Citrus sunglasses you can run safely. These sunglasses fit amazingly well on my small face and head and feels very comfortable. I can really recommend this product for everyone if you want to do some sport with comfortably.

Citrus eyewear is the best. I love my pair of glasses for cycling. I tend to start riding before the sun comes up, and finish after the sun is up, my citrus glasses work great in all kinds of light. The photosensitive lense isn’t tinted too much to where it makes daylight dark, but definetly keeps me riding no matter how bright it gets.

I purchased a pair for marathon training and absolutely love these sunglasses! They are lightweight and comfortable and stay put even with headphones and a hat on. On top of solid functionality, they look amazing! I would def recommend!

Ordered a pair of their Cruiser shades. I'm in the UK so it took a while for them to arrive but they are great. They are my go to 'pair for running' shades. They somehow seem to fit me and my wife even though we have very different head sizes... The quality is good, I've squashed mine into a running pack, dropped them, sat on them and thy've not broken... I'm going to order a pair for cycling next.
I've never had any trouble contacting them so I'm not sure what the negative reviews are about...

Do not answer. Never recieved a parcel. Was send to me, but never made it to my house. They promised me to send them again, but did not happen. Contact was by Instagram because they did not replay to my emails

I am a huge fan of Citrus Eyewear's products. I'm a runner and triathlete and wear them all the time, not just when I'm working out! My favorite models are the cruisers and brabus. I've gotten so many compliments and some "let's talk about those shades!" You don't realize how important polarization is until you need it, and these sunnies have you covered. I encourage anyone who has experienced difficulties to reach out to customer service, exercise some grace, and patience, because this is a small company doing their best. I had a delay and mixup with an order and I let them know what was going on. They quickly shipped my order, gave me an update, and corrected to error. I have always been impressed with their customer service and will continue to purchase their products in the future!

Straightforward purchase and quick shipping to Australia. Bought 3 pairs of glasses - 1 for myself and 2 as presents. One of the presents gets used daily for driving and outdoor work - my son loves them! TBH the other hasn't been used much yet as we are waiting to be able to afford prescription inserts - such a cool innovation though!!
My glasses (Downhill) get used regularly for triathlon training and racing - they are fantastic! Light, solid, comfortable, tinted just right... I have had no problems with fogging or overheating, unlike my previous pairs of "big name" sunnies.

UPDATE 3: I read through other reviews of this company here on TrustPilot for the first time just moments ago. Tess Owen had a similar experience to mine earlier this year and the rationale they gave Tess for the lack of service was the same rationale they gave me (death related to company member). However our experiences were months apart. Perhaps it’s a coincidence. However the similarities are remarkable.

UPDATE 2: To respond to Cirtus Eyewear’s comment below: I received an email from the BBB stating « your BBB complaint has been sent to the business » on 12 September. Three hours LATER Citrus Eyewear contact me to arrange a refund. This is based on electronic email time stamps.

UPDATE: The day after contacting the BBB (and the day the BBB informed me they contacted Citrus Eyewear), Citrus Eyewear contacted me to arrange a refund for the products I did not receive. It took a couple of transactions (at first they only refunded the purchase and not the shipping charges). As of today, I have received a full refund from the company.

15 Sept 2023
I ordered from this company on 04 July. I had to follow up multiple times to get shipping information. I was told my glasses would arrive by mid-August. They did not, I contact Citrus Eyewear and they did not respond so I contacted the shipping company. They said they were still waiting for the items from Citrus Eyewear and referred me to their customer service email. I have tried contacting them multiple times to request my money back (I still have not received my products and the shipping company’s website indicates they are waiting to pick up the package). They have not responded to or acknowledged any of my requests for a refund.

Terrible service. I would not recommend. I will be contacting the BBB - something I’ve never done.

Great googles for my sport. I'm a certified UC cycling instructor, master rider and cycling Tour guide in Italy. I've been under sun and under rain for miles and miles with no problems at all. The visuality always more than good specially when fast you're moving from light dark light. Quality, very light, good price. What else?

These glasses are really high quality. I have a pair of the Cruisers and the Rockr. The build quality is excellent and the lenses are amazing. They fit really well for running with zero bounce.

They also come in really premium packaging. They do take a while to arrive as they're shipped from Canada. I think mine took 2-3 weeks (I'm in the UK)

Full disclosure: I was approached by Citrus to be an ambassador, but I paid for my glasses.

Got my glasses from these guys everything was straight forward and simple not had an issue with them at all used evrytime I'm out on bike

I absolutely love my sunglasses that I received from citrus. They come with a second set of tinted lenses and even a clear set in case of rain. I use these on almost every run I do and can’t stop recommending them to friends. If you’re looking for a new set of sunglasses they are worth checking out!

I've been using Citrus glasses since 2021, and I rarely have a ride where I don't get complimented on them!

I have a pair of bright yellow Downhill glasses that are dark tinted and perfect for VERY sunny days, a pair of Visor glasses in blue/black that are my day-to-day cycling favorites, and am eagerly awaiting the arrival of a pair of their new Rockr glasses for running & hiking.

I have work experience in the startup world, so I know how much personal time, money, and effort goes into products like these. Any time I have a question or comment, their team is responsive and caring. I recommend their glasses to my family and friends all the time, and I think they are a great company.

I loved the pair of Rockr Sunglasses I purchased! They look great and don’t slip or bounce around when I’m running. They don’t scratch as easily as the Goodrs I have worn in the past. I’m looking forward to trying more styles. Friendly, legit company!

Update: June 27 I finally received the sunglasses, and they are actually really nice. So I'm upping this to two stars instead of one. The last communication received from their end was June 02, even though I repeatedly sent messages to them. I purchased the glasses mid April. The whole thing put a bad taste in my mouth. I don't know if their story about a death is real or not, or if they are even real or not because there is no accessible way to locate the name of a real person on their website or elsewhere, but I did get a pair of sunglasses in the end so I suppose I wasn't completely ripped off. Just the feeling of it for a couple of months.
Paid for a pair of running glasses, two months later have received nothing but the runaround and empty/no responses from the company. They claimed a death within the company caused the delay and that they resent, but that was two weeks ago and I've received no shipping information or obviously, the shades... or a refund. They are not responding to my emails or messages, and honestly I think it's pretty dirty for a company to use that kind of story to scam. There's no information about the people who run the company anywhere online, and local runners and race organizers from London Ontario (where they claim to operate from ) have no idea who they are either. They said their names are Roy (the CEO) and Andrew.... Roy and Andrew who? The address in their privacy policy points to some house in a neighbourhood. This is much shadier than their polarization.
I was really looking forward to trying new sunglasses to compare to the Goodrs I usually wear during my ultramarathons, but I can't get behind this kind of poor treatment of customers and potential ambassadors. They continue to post content from their instagram account so I am certain I am being ignored, repeatedly. I'm not sure what I did to deserve that but pay them for a pair of sunglasses. It would be great for them to send me the refund, perhaps I can update this review and not share my story/warning with my running connections.

Full disclosure - I am writing this review because Citrus reached out to me to write a review here. But these are my honest thoughts about the brand since I've been a partner for almost three years now.

I am a Cat 3 cyclist and I've been a partner of the brand since 2020. I'm highly impressed with their sunglasses and although my team has a deal with Oakley I use Citrus glasses during my training sessions and in events where I'm not representing my team. I'll say the Citrus Downhill glasses that I have are 99% of the Oakley's quality. Considering that they cost a fraction of the offerings from the much larger brand, I'll take the Citrus glasses in a heartbeat.

I've spoken extensively with the company's CEO and living in southern Ontario I've also visited their facility once. It's an amazing small team of honest and grounded individuals who come with a sporting pedegree and want to make the sport more affordable for everyone. Their glasses are great, but the people are even better.

The only gripe I've had with them (which is something I've discussed with them at length) is their inability to offer a 2-day shipping option outside the US. but considering this is effectively a small business we're talking about that offers free shipping on everything, I think I can live with that.

Citrus did tell me they have a 1 star review here from a person who doesn't feature as a customer on their database, so it's probably a competitor throwing shade at the brand since they cannot think of anything better. But my personal experience and everyone else from my local cycling club who've purchased from them have nothing but positive things to say about them.