Citybase Apartments 

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Rated 5 out of 5 stars

Katie was a delight to deal with. Super efficient and took all the stress away. Held on while I sorted flights and messaged through certain requirements. Responded to emails within minutes and didn't... See more

Company replied

Rated 3 out of 5 stars

Took me several emails and phone calls before I finally got the person who was really able to help me. To be honest I had just one day to sort everything out, but as for me that's exactly when you see... See more

Rated 2 out of 5 stars

Graeme called me after my initial enquiry to advise that my original choice was not available. He then offered me a deal at another apartment, which I was very pleased about, as I had stayed there be... See more

Company replied

Rated 5 out of 5 stars

Thanks to Freya Pound of City Base , I had the most amazing apartment reservation experience . In spite of frequent last minute changes in my travel itinerary , she went out of her way to get the pr... See more

Company replied

Company details

  1. Holiday Apartment Rental
  2. Holiday Accommodation Service
  3. Holiday Apartment

Information provided by various external sources

www.citybaseapartments.com is one of the UK's leading serviced apartment booking agency with an unrivalled choice of apartments in London, throughout the UK and around the world. Our apartments make a refreshing change to a hotel and are perfect for both business travel and city breaks. We offer instant bookings online or through our friendly reservations team who are here to help you with whatever you may need. Call us today on +44 (0)20 8090 8080.

Citybase Apartments is a leading serviced apartment specialist, providing accommodation around the globe.

Written by the company

Whatever you need, wherever you need to stay, make Citybase Apartments your first choice for accommodation.
We have over a decade of experience providing our guests with the best accommodation in the market.

Travel. Accommodated.

Explore a new city, experience a new culture, taste new cuisines.

Explore a new city, experience a new culture, taste new cuisines.
Wherever you’re visiting next, we’ll find you the perfect place to stay.

Contact info

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Rated 5 out of 5 stars

Great experience

I had an excellent experience booking through TrustPilot. Ayesha was amazing to work with and handled all my requirements perfectly. She was very proactive and provided all the necessary support required to book the apartment.

May 29, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you

Ayesha has been most efficient and helpful. She listened to our requirements and came back quickly with several good options. Very easy to deal with and kindly helped with our selection. Many thanks

May 29, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ayesha

Ms. Ayesha Akhtar from silverdoor apartments helped me in my booking process. She was very professional and responded extremely quickly to all my queries. In addition she was keen in fulfilling all my requests and managed to obtain an excellent deal for my booking.
Ayesha was so wonderful to deal with.
Thanks a lot Ayesha :)

May 20, 2019
Unprompted review
Rated 5 out of 5 stars

Seamless process and excellent service.

Ayesha coordinated our booking during the busiest time of the year from apartment availability point of view, she was an absolute pleasure to work with on finalizing the booking she gave us useful advise and prompt follow up ensuring the whole process was seamless. I would highly recommend the company and Ayesha as relationship advisor. Thanks!

April 21, 2019
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Prashant,

I'm glad you've found the booking process seamless.

We really appreciate your feedback.

Please feel free to contact us again for future enquiries.

Kind regards,
Ayesha

Rated 5 out of 5 stars

Aayesha is excellent.

Aayesha is excellent.. She helps me a Lot.. starting from the apartment selection and till the payment is completed.. she helped me a Lot...

Thanks Aayesh for everything

April 18, 2019
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Uday,

Thanks for writing this amazing review.

I'm very happy you're satisfied with our assistance in finding the perfect serviced apartment for your stay.

Best wishes,
Ayesha

Rated 5 out of 5 stars

I cannot fault the assistance and…

I cannot fault the assistance and help...compounded by time differences.

April 11, 2019
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Derek,

Thanks for your great feedback.

Please don't hesitate to contact us in the future.

Kind Regards,
Citybase Apartments team

Rated 5 out of 5 stars

Great customer service

Great customer service. Alistair found us a beautiful apartment at short notice, in a great location, and competitively priced. He listened to our needs and found us somewhere that ticked all the boxes. I would not hesitate to recommend this company and look forward to using them again in the future.

April 9, 2019
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Mrs Malahy,

Thanks for taking the time to write this review for us.

I'm glad you appreciated our service and the apartments.

We look forward hearing from you soon.

Best wishes,
Alistair

Rated 5 out of 5 stars

Excellent

Freya and the team we worked with were so great! So helpful even with all the requirements my husband and I had. She responded very quickly to all our questions and always in a nice, positive manner. I would definitely recommend!

March 26, 2019
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Morena,

Thanks for your lovely review.

Let us know would you need accommodation in the future, we'll be happy to help!

Best wishes,
Freya

Rated 5 out of 5 stars

Ayesha at City base apartments has been…

Ayesha at City base apartments has been very helpful with my apartment search

March 25, 2019
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Garg,

Thanks for the feedback.

I am very happy that you enjoyed your experience with us.

If you require any further assistance, please let us know.

Best wishes,
Ayesha

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpfull, quick handling.

February 19, 2019
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Hans,

We're really happy you enjoyed our service.

If you require any further assistance please let us know.

Kind regards,

Ayesha

Rated 5 out of 5 stars

Booking

I use them to book accomodation every time we have a long stay in Cardiff UK, and they always come up with great deals and clean accomodation.

February 16, 2019
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Len,

Thanks for your lovely review.

Let us know would you need accommodation in the future, we're happy to help!

Best wishes,

Araseli

Rated 5 out of 5 stars

Alistair was amazingly helpful

Alistair was amazingly helpful! He answered all my questions and was very patient when we had to make changes. We have been very happy with our stay, and we would absolutely recommend Citybase Apartments.

January 21, 2019
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Helen,

Many thanks for the feedback.

I am very happy that you enjoyed your experience with Citybase Apartments.

If you require any further assistance please let me know.

Best wishes,
Alistair

Rated 5 out of 5 stars

Reliable and great customer service

Great experience from start to end

December 19, 2018
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Prenay,

Many thanks for your feedback.

I'm glad you appreciated our service and the apartments.

Please don't hesitate to contact us in the future.

Kind regards,

Araseli

Rated 5 out of 5 stars

Outstanding calm service

Alistair and Freya couldn't do enough to help me relocate my daughter after her own accomodation was flooded I cannot praise them highly enough. Apleasure to deal with, professional and efficient

December 10, 2018
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Andrene,

Thanks so much for your great review.

We're very happy you enjoyed your stay and we look forward to work with you again!

Best wishes,

Alistair and Freya

Rated 5 out of 5 stars

Group Travel 5-star experience

Freya bent over backwards to ensure that every detail of our trip was confirmed. She never balked when we asked to make changes and always responded quickly and cheerfully. I would recommend Freya and the service she provided to anyone traveling to Ireland.

November 26, 2018
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Cara,

Thanks so much for your lovely review.

I am happy you enjoyed your experience with Citybase Apartments.

Please do not hesitate to contact us again in the future.

Best wishes,
Freya

Rated 5 out of 5 stars

The stay was amazing

The stay was amazing. The team did a great job starting from finding the right apartment till the checkout

November 16, 2018
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Many thanks for the feedback.

I am glad that you enjoyed your experience with Citybase Apartments.

If you require any further assistance please don’t hesitate to contact us.

Many thanks,
Araseli

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