Katie was a delight to deal with. Super efficient and took all the stress away. Held on while I sorted flights and messaged through certain requirements. Responded to emails within minutes and didn't... See more
Company replied
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Katie was a delight to deal with. Super efficient and took all the stress away. Held on while I sorted flights and messaged through certain requirements. Responded to emails within minutes and didn't... See more
Company replied
Took me several emails and phone calls before I finally got the person who was really able to help me. To be honest I had just one day to sort everything out, but as for me that's exactly when you see... See more
Graeme called me after my initial enquiry to advise that my original choice was not available. He then offered me a deal at another apartment, which I was very pleased about, as I had stayed there be... See more
Company replied
Thanks to Freya Pound of City Base , I had the most amazing apartment reservation experience . In spite of frequent last minute changes in my travel itinerary , she went out of her way to get the pr... See more
Company replied
www.citybaseapartments.com is one of the UK's leading serviced apartment booking agency with an unrivalled choice of apartments in London, throughout the UK and around the world. Our apartments make a refreshing change to a hotel and are perfect for both business travel and city breaks. We offer instant bookings online or through our friendly reservations team who are here to help you with whatever you may need. Call us today on +44 (0)20 8090 8080.
Written by the company

Explore a new city, experience a new culture, taste new cuisines.

3 Dukes Gate, W4 5DX, London, United Kingdom
They are very helpfull & tray there best to make every thing in right way also fast responed with call or email.
Give you great option for stay with good price ,

Reply from Citybase Apartments
I urgently needed to rent a service apartment in London for a few months. I initially went with an Airbnb for two weeks, then another service apt company for one week, then finally Citybase. Out of the three companies, Citybase was the most professional with the best maintained flat.
Alistair Macnaghten was extremely responsive and professional. He took in my needs and tried to accommodate the best he could.The flat that Alistair arranged was well maintained, clean, and even repaired in timely manner when the smoke alarm went off on a Sunday.
I would highly recommend Citybase and Alistair to anyone looking for service apartments in London.

Reply from Citybase Apartments
My experience with Citybase Apartments was excellent. I received prompt responses to any queries I had and was given all the information I needed to book with efficient timing and easy access via instructions given. I would recommend booking through this process and using Citybase Apartments in the near future.

Reply from Citybase Apartments
I was so lucky to book with citybase, Lee-Anne helped me find an excellent Apartment in central London
I would absolutely book again with them and i’ll recommend them to anyone I know visiting london

Reply from Citybase Apartments
Great customer service. They go above and beyond to find you an apartment that fits your needs.

Reply from Citybase Apartments
I would like to express my best experience with the Citybase Apartments, especially the way of communication.

Reply from Citybase Apartments
We have enjoyed a very efficient and friendly service from this organisation, which made the whole experience of looking for a suitable place in London very easy and hassle free.
Even after moving in they remained in touch to ensure we were comfortable and had all we needed.
We have never in all our travels had such pleasant persons to interact with .

Reply from Citybase Apartments
Thank you for helping us find the perfect apartment in Cambridge . Lee-Anne at citybase called me back the same day with an apartment option that suited all our needs . We couldn’t have asked for better . It was a great service .
Maude

Reply from Citybase Apartments
Very easy booking process, haven't had any problems whatsoever. :)

Reply from Citybase Apartments
A really excellent service! They help me to find an apartment in few hours in Cambridge. Thanks to Araseli Cavero that help me with professionality and kindness!

Reply from Citybase Apartments
A lovely organisation to do business with. Freya in particular has an excellent communication style – her regular updates and friendly but professional approach is much appreciated. My company specialises in delivering training in Customer Care and Communication Skills, so I’m not regularly impressed!

Reply from Citybase Apartments
Thanks to Freya Pound of City Base , I had the most amazing apartment reservation experience .
In spite of frequent last minute changes in my travel itinerary , she went out of her way to get the property to hold prices , arrange a viewing ( which very few short lets allow ) ; and got me a dream place at a dream price . Genuinely the best such experience.

Reply from Citybase Apartments
I reached out to Citybase through a Google search and my experience with Freya from Citybase has been very superior. We travel a lot and interact with various rental services, and this one has been very smooth and efficient as an overall experience.

Reply from Citybase Apartments
I’ve used Citybase Apartments before (2015) and the level of excellent customer service was very good as usual . The advisor was patient whilst I considered the options presented. At no time did I feel I was wasting her time whilst I pondered the price of different levels of accommodation. It was truly a pleasure able experience. A company I would use again for a short break in London.

Reply from Citybase Apartments
The assistance I received was very good on the basis that solutions were sought for me when my first options was not available and the communication was time,y and informative throughout the process.
I would be more than happy to use this service again and Ms Feasey whomi I personally dealt with comes highly recommended.

Reply from Citybase Apartments
I booked a two-bed apartment quite far in advance, just for one night as we were attending a gig at Manchester arena. Got a great rate and, to be honest, wasn't expecting much for the price. I was proved pleasantly wrong! Spacious, clean apartment, equipped with everything you could need. Good central location and the reception staff were lovely...friendly and helpful. Wouldn't hesitate to recommend.

Reply from Citybase Apartments
Very easy process for reservations, Scott has been extremely helpful

Reply from Citybase Apartments
Site is very friendly and fast. I would only suggest if it could be possible that you enable paypal payment option.

Reply from Citybase Apartments
Great customer service - Sarah was prompt on email and polite and professional on the phone. Seamless and painless.

Reply from Citybase Apartments
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