Citybase Apartments 

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Rated 5 out of 5 stars

Katie was a delight to deal with. Super efficient and took all the stress away. Held on while I sorted flights and messaged through certain requirements. Responded to emails within minutes and didn't... See more

Company replied

Rated 3 out of 5 stars

Took me several emails and phone calls before I finally got the person who was really able to help me. To be honest I had just one day to sort everything out, but as for me that's exactly when you see... See more

Rated 2 out of 5 stars

Graeme called me after my initial enquiry to advise that my original choice was not available. He then offered me a deal at another apartment, which I was very pleased about, as I had stayed there be... See more

Company replied

Rated 5 out of 5 stars

Thanks to Freya Pound of City Base , I had the most amazing apartment reservation experience . In spite of frequent last minute changes in my travel itinerary , she went out of her way to get the pr... See more

Company replied

Company details

  1. Holiday Apartment Rental
  2. Holiday Accommodation Service
  3. Holiday Apartment

Information provided by various external sources

www.citybaseapartments.com is one of the UK's leading serviced apartment booking agency with an unrivalled choice of apartments in London, throughout the UK and around the world. Our apartments make a refreshing change to a hotel and are perfect for both business travel and city breaks. We offer instant bookings online or through our friendly reservations team who are here to help you with whatever you may need. Call us today on +44 (0)20 8090 8080.

Citybase Apartments is a leading serviced apartment specialist, providing accommodation around the globe.

Written by the company

Whatever you need, wherever you need to stay, make Citybase Apartments your first choice for accommodation.
We have over a decade of experience providing our guests with the best accommodation in the market.

Travel. Accommodated.

Explore a new city, experience a new culture, taste new cuisines.

Explore a new city, experience a new culture, taste new cuisines.
Wherever you’re visiting next, we’ll find you the perfect place to stay.

Contact info

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Rated 5 out of 5 stars

Excellent

They are very helpfull & tray there best to make every thing in right way also fast responed with call or email.
Give you great option for stay with good price ,

August 31, 2018
Unprompted review
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Reply from Citybase Apartments

Hello Mohammed,

Many thanks for the lovely review.

I am glad that you enjoyed your experience with Citybase Apartments. If you require any further assistance please let us know.

Best wishes,

Araseli & LeeAnne

Rated 5 out of 5 stars

I urgently needed to rent a service apt…

I urgently needed to rent a service apartment in London for a few months. I initially went with an Airbnb for two weeks, then another service apt company for one week, then finally Citybase. Out of the three companies, Citybase was the most professional with the best maintained flat.

Alistair Macnaghten was extremely responsive and professional. He took in my needs and tried to accommodate the best he could.The flat that Alistair arranged was well maintained, clean, and even repaired in timely manner when the smoke alarm went off on a Sunday.

I would highly recommend Citybase and Alistair to anyone looking for service apartments in London.

August 27, 2018
Unprompted review
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Reply from Citybase Apartments

Hi Bonny,.

Many thanks for the lovely review.

I am glad that you enjoyed your experience with Citybase Apartments. If you require any further assistance please let me know.

Best wishes,

Alistair

Rated 5 out of 5 stars

My booking experience with Citybase Apartments

My experience with Citybase Apartments was excellent. I received prompt responses to any queries I had and was given all the information I needed to book with efficient timing and easy access via instructions given. I would recommend booking through this process and using Citybase Apartments in the near future.

August 9, 2018
Unprompted review
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Reply from Citybase Apartments

Hello Daniel,

Many thanks for the lovely feedback.

I am glad that you enjoyed your experience with Citybase Apartments. If you require any further assistance please let me know.

Best wishes,

Xavier

Rated 5 out of 5 stars

I was so lucky to book with citybase

I was so lucky to book with citybase, Lee-Anne helped me find an excellent Apartment in central London
I would absolutely book again with them and i’ll recommend them to anyone I know visiting london

July 12, 2018
Unprompted review
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Reply from Citybase Apartments

Hi Mashael,

Thank you for the lovely feedback, I hope you have a great time in London.

Many thanks,

LeeAnne

Rated 5 out of 5 stars

Great customer service

Great customer service. They go above and beyond to find you an apartment that fits your needs.

July 10, 2018
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Kim.

Many thanks for the review.

I am glad that you enjoyed your experience with Citybase Apartments

Best wishes,

LeeAnne

Rated 5 out of 5 stars

I would like to express my best…

I would like to express my best experience with the Citybase Apartments, especially the way of communication.

July 10, 2018
Unprompted review
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Reply from Citybase Apartments

Good afternoon Pavlina,

Thank you for your lovely feedback.

I hope you enjoy your stay. If you require any further assistance please let me know.

Kind regards,

Xavier

Rated 5 out of 5 stars

We have enjoyed a very efficient and…

We have enjoyed a very efficient and friendly service from this organisation, which made the whole experience of looking for a suitable place in London very easy and hassle free.
Even after moving in they remained in touch to ensure we were comfortable and had all we needed.
We have never in all our travels had such pleasant persons to interact with .

July 3, 2018
Unprompted review
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Reply from Citybase Apartments

Hi Roshan.

Many thanks for the review.

I am glad that you enjoyed your experience with Citybase Apartments. If you require any further assistance please let me know.

Best wishes,

Araseli

Rated 5 out of 5 stars

Thank you for helping us find the…

Thank you for helping us find the perfect apartment in Cambridge . Lee-Anne at citybase called me back the same day with an apartment option that suited all our needs . We couldn’t have asked for better . It was a great service .
Maude

July 2, 2018
Unprompted review
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Reply from Citybase Apartments

Hi Maude.

Thank you for the lovely feedback, I'm happy to hear you had a great stay in Cambridge.

Best wishes,

LeeAnne

Rated 5 out of 5 stars

Very easy booking process

Very easy booking process, haven't had any problems whatsoever. :)

June 27, 2018
Unprompted review
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Reply from Citybase Apartments

Hi Jasmina.

Many thanks for the review.

I am glad that you enjoyed your experience with Citybase Apartments. If you require any further assistance please let me know.

Best wishes,

LeeAnne

Rated 5 out of 5 stars

A really excellent service

A really excellent service! They help me to find an apartment in few hours in Cambridge. Thanks to Araseli Cavero that help me with professionality and kindness!

June 14, 2018
Unprompted review
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Reply from Citybase Apartments

Hi Simonetta,

Thank you for the lovely feedback, I hope you have a great stay in Cambridge.

If you require any further assistance please let me know.

Many thanks,

Araseli

Rated 5 out of 5 stars

A lovely organisation to do business…

A lovely organisation to do business with. Freya in particular has an excellent communication style – her regular updates and friendly but professional approach is much appreciated. My company specialises in delivering training in Customer Care and Communication Skills, so I’m not regularly impressed!

May 21, 2018
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Emma,

Many thanks for the review.

I am glad that you enjoyed your experience with Citybase Apartments. If you require any further assistance please don’t hesitate to contact me.

Best wishes,

Freya

Rated 5 out of 5 stars

Thanks to Freya Pound of City Base

Thanks to Freya Pound of City Base , I had the most amazing apartment reservation experience .
In spite of frequent last minute changes in my travel itinerary , she went out of her way to get the property to hold prices , arrange a viewing ( which very few short lets allow ) ; and got me a dream place at a dream price . Genuinely the best such experience.

March 8, 2018
Unprompted review
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Reply from Citybase Apartments

Hi Sandip!!

Thank you so much for your very kind review. It was my pleasure helping you and I'm really pleased you're happy.

Do let me know if you need anything.

Best regards

Freya

Rated 5 out of 5 stars

I reached out to Citybase through a …

I reached out to Citybase through a Google search and my experience with Freya from Citybase has been very superior. We travel a lot and interact with various rental services, and this one has been very smooth and efficient as an overall experience.

February 2, 2018
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Nikita,

Many thanks for the review.

I am glad that you enjoyed your experience with Citybase Apartments. If you require any further assistance please don’t hesitate to contact me.

Best wishes,

Freya

Rated 5 out of 5 stars

Short London break

I’ve used Citybase Apartments before (2015) and the level of excellent customer service was very good as usual . The advisor was patient whilst I considered the options presented. At no time did I feel I was wasting her time whilst I pondered the price of different levels of accommodation. It was truly a pleasure able experience. A company I would use again for a short break in London.

November 22, 2017
Unprompted review
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Reply from Citybase Apartments

Hi Sheryl,

Thank you for the lovely feedback, I hope you have a great time in London.

Many thanks,

Jenny

Rated 5 out of 5 stars

Pleasant and comprehensive service

The assistance I received was very good on the basis that solutions were sought for me when my first options was not available and the communication was time,y and informative throughout the process.

I would be more than happy to use this service again and Ms Feasey whomi I personally dealt with comes highly recommended.

November 22, 2017
Unprompted review
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Reply from Citybase Apartments

Hello Mario,

Thank you for your feedback.

I hope you enjoy your stay in Manchester. If you require any further assistance please don’t hesitate to contact me.

Kind regards,

Jenny

Rated 5 out of 5 stars

Perfect city base

I booked a two-bed apartment quite far in advance, just for one night as we were attending a gig at Manchester arena. Got a great rate and, to be honest, wasn't expecting much for the price. I was proved pleasantly wrong! Spacious, clean apartment, equipped with everything you could need. Good central location and the reception staff were lovely...friendly and helpful. Wouldn't hesitate to recommend.

November 21, 2017
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Denise.

Thank you for the lovely feedback, I hope you had a great time in Manchester.

Many thanks,

Katy

Rated 5 out of 5 stars

Very easy process for reservations

Very easy process for reservations, Scott has been extremely helpful

November 17, 2017
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Judith.

Many thanks for the review.

I am glad that you enjoyed your experience with Citybase Apartments. If you require any further assistance please don’t hesitate to contact me.

Best wishes,

Scott

Rated 5 out of 5 stars

Site is very friendly and fast

Site is very friendly and fast. I would only suggest if it could be possible that you enable paypal payment option.

November 14, 2017
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Juan,

Thank you for your feedback on our site, I hope you have a great time in Manchester.

Many thanks,

Becky

Rated 5 out of 5 stars

Great customer service

Great customer service - Sarah was prompt on email and polite and professional on the phone. Seamless and painless.

November 8, 2017
Unprompted review
Citybase Apartments logo

Reply from Citybase Apartments

Hi Simon

Thank you for the lovely feedback, I hope you have a great time in Preston.

Many thanks,

Katy

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