The City Lips product is excellent - it really works! My only issue with the experience of purchasing online is there is heavy upsell that is frankly, annoying. I'm a grown woman, and I've ordered and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using City Lips for several years now and find it to be an exceptional product. Service is great when ordering it. I just wish products were offered in Sephora, Ulta, Credo or Blue Mercury... See more
Company replied
The customer service is impeccable. they were right there when they should be. Unfortunately the product did not work for me. That said, with the way they handled my order, I would consider purchasing... See more
Company replied
The product is excellent! Plumper, fuller lips which hydrate, as well. The colors you create are fabulous! My only complaint is that you don’t offer free shipping. In order to receive free ship... See more
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Company details
Written by the company
City Beauty is a luxury skincare brand passionate about developing products that use clean, research-driven ingredients to target specific aging concerns. Our goal is to help our customers feel empowered, confident, and youthful — so their best selves can shine through.
Contact info
United States
- 1-800-347-1558
- support@citybeauty.com
- citybeauty.com
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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I absolutely love City Lips
I absolutely love City Lips! I have been ordering them for the last 2 years and they never disappoint. The colors are beautiful, lips plump to perfection and the gloss stays on, wears well. I also LOVE the Lip Oil and apply every night before bedtime. Highly reccomend and I will forever be a loyal customer.
December 1, 2025
Unprompted review
Reply from City Beauty
Wow, thank you for your loyalty, Kimberly. We’re thrilled City Lips and the Lip Oil have been a perfect part of your routine for 2 years. Your support means the world to us!
I have been obsessed for years…
I have been using city lips for years and years. I put the clear on every night before I go to sleep and it has reversed the small lines around my mouth. In the past year I’ve started using the colors and I love how subtle and shiny they are. I’ve turned so many friends on to the city lips and also the eyelash growth. It’s wonderful too! I now give city lips as gifts whenever there is a bogo special and I stock up. They are $35 but they last for months.
December 30, 2025
Unprompted review
Reply from City Beauty
We’re so happy to hear this, clb. It’s wonderful that City Lips has become part of your routine, helped with fine lines, and that you’re sharing the love with friends and gifts. Thank you for being such a loyal fan.
I’ve tried it three times but haven’t…
I’ve tried it three times but haven’t noticed anything different about my lips.
December 30, 2025
Unprompted review
Reply from City Beauty
Hi Belinda, we’re sorry to hear the product hasn’t met your expectations. Results can vary from person to person, and our customer support team would be happy to share tips for achieving the best results or assist with a return under our 60-day money-back guarantee.
You can reach them at support@citybeauty.com or 1-800-347-1558.
Reply from City Beauty
Thank you for your feedback, Jennifer. We’re so glad you loved the product and that it arrived on time. We hear you on the pricing and truly appreciate you sharing your thoughts—it helps us a lot!
I use the clear city lips overnight
I use the clear city lips overnight, every night. Since I’ve been doing this, I don’t have my usual winter chapped lips. My favorite city lips color for daytime is raspberry. The only problem is that I cannot wear it on windy days because I end up with my hair stuck all over my mouth. It’s also very expensive, but I wait for sales and then I stock up.
December 29, 2025
Unprompted review
Reply from City Beauty
Hi Deborah, we’re so glad City Lips is keeping your lips hydrated all winter! Raspberry is a gorgeous choice. Thanks for sharing your tips on stocking up during sales—we love that you’re making the most of it.
Love, love City Lios
Love, love City Lips, especially the clear, clear silver and clear gold. I keep one everywhere so I’m never without one!
December 29, 2025
Unprompted review
Reply from City Beauty
We love hearing this—thank you, Cinnamon. So glad City Lips is a must-have for you, especially the clear shades. Having one everywhere is the best compliment!
I bought 2 City Lips
I bought 2 City Lips, I put one in my daughter’s stocking and kept one for myself, unfortunately in the Christmas mess I have misplaced mine. I will look for it as soon as I can. But this is a little early for a proper review. I really like all my other products!
December 28, 2025
Unprompted review
Reply from City Beauty
Thanks for sharing, Loydene. We’re so glad you love your other City Beauty products. Hopefully your City Lips turns up soon—you’ll be able to give it a proper test and review then!
The product is great
December 22, 2025
Unprompted review
Reply from City Beauty
Thank you so much for the 5 stars, Jennifer. We’re so happy to hear you’re loving the product—your support truly means a lot to us!
It actually works
It actually works. I have thinner lips and after applying only a couple of times I could see a difference. I’ve tried others that burn and tingle when I applied. City Lips did not.
November 19, 2025
Unprompted review
Reply from City Beauty
We’re so happy to hear City Lips worked for you, Susan and that it was gentle too! Thanks for sharing your experience, it means a lot.
I'm really happy with this product
I'm really happy with this product. I was skeptical. But I felt the difference the first time I tried it. I bought 2 more so I can have one in the kitchen, the bedroom and my purse.
December 8, 2025
Unprompted review
Reply from City Beauty
We’re so happy to hear that, Sharon. It’s awesome that you felt a difference right away—and love that you’ve stocked up to have one everywhere. Thank you for sharing your experience!
This product accentuates the lies in my lips
This product accentuates the lines in my lips. It’s is sticky and very annoying. A very disappointing purchase. I was so excited when I read about the product. It definitely didn’t live up to its claims. Customer has to pay to return product. I dont recommend wasting your money!
December 7, 2025
Unprompted review
Reply from City Beauty
Hi Mena, we’re sorry to hear this! While many customers love the results, we understand that not every product works for everyone. Our customer support team would be happy to share tips for best results or assist with return instructions under our 60-day money-back guarantee. You can reach them at support@citybeauty.com
or 1-800-347-1558.
The City Lips product is excellent
The City Lips product is excellent - it really works! My only issue with the experience of purchasing online is there is heavy upsell that is frankly, annoying. I'm a grown woman, and I've ordered and reordered several times. So I would like to be able to just go on your site and select what I want without feeling pushed to buy a higher quantity.
November 11, 2025
Unprompted review
Reply from City Beauty
Thank you so much for your kind words about City Lips, Kristen. We’re thrilled to hear it’s working well for you.
We also appreciate your feedback about the online shopping experience. We understand how frustrating upsells can feel, and we’ll be sure to pass your comments along to our team as we continually look for ways to make shopping easier and more enjoyable.
Love City Lips…
The prpduct itself whether worn alone or on top of one of my lipstick colors is exceptional. It's long-lasting. It's not sticky. It does plump my lips! So just as it claims to, It does what its suppised to do! ❤💯
December 7, 2025
Unprompted review
Reply from City Beauty
Thank you so much for the 5 stars, Debra! We’re thrilled that City Lips is giving you that long-lasting plump without the stickiness. We love hearing that it’s delivering just like you hoped.
didn't do anything
November 3, 2025
Unprompted review
Reply from City Beauty
Hi Jeannie, we’re sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Could you share a bit more about your experience so we can better assist you?
Our customer support team will be happy to provide tips on how to get the best results, as well as return instructions if you'd like to take advantage of our 60-day money-back guarantee. They can be reached at support@citybeauty.com or 1-800-347-1558.
Seem nice staff.
Seem nice staff.. received my lip plumper all was good.. although it doesn't work my lips are the same.. its nice stuff. Just doesn't plump
November 8, 2025
Unprompted review
Reply from City Beauty
Hi Sharon, thanks for your feedback! We’re glad your order arrived safely and that you had a positive experience with our team. Results can vary, but our support team is happy to share tips or options to help you get the best results. You can reach them at support@citybeauty.com or 1-800-347-1558
Thought was not going to work
Thought was not going to work! But to must my surprise it does! My lips are fuller especially the top lip ! Also no sticky feeling very nice quality! Love it. Michele
December 3, 2025
Unprompted review
Reply from City Beauty
Wow, we’re so happy to hear that, Michele. Thank you for sharing your experience — we love that you’re enjoying fuller lips and the smooth, non-sticky formula. Your support means so much!
The product came quickly
The product came quickly, but since I am new at using it, I have not seen any "real changes" in my lip lines.
October 31, 2025
Unprompted review
Reply from City Beauty
Hi Wyn, thank you so much for your 4-star review!
We’re happy to hear your order arrived quickly. Since you’re still new to using the product, it’s totally understandable that results can take a bit of time — consistency usually makes the biggest difference. Please reach out if you need assistance.
Great product.
The product is great. My lips are plumper and more supple than in years. I am in my late 60's and have been very impressed wit City Lips.
I just find that with the shipping costs and exchange rates it is getting beyond my affordability here in Canada.
November 16, 2025
Unprompted review
Reply from City Beauty
Thank you so much for your thoughtful review, Barbara. We’re really glad to hear that City Lips has helped your lips feel plumper and more supple. We truly appreciate your support, especially knowing how long you’ve been caring for your results. We also understand how shipping costs and exchange rates can add up, and we’re always looking for ways to make our products more accessible. Thank you again for sharing your experience.
Hi The lip plumping effect is good…
Hi The lip plumping effect is good but I find my lips are chapped and there’s some peeling skin going on. Any suggestions?
November 3, 2025
Unprompted review
Reply from City Beauty
Thank you for your review, Susan. Chapped or peeling lips can happen when the skin is extra dry, especially during seasonal changes. We recommend applying a generous layer of City Lips® twice daily to deeply hydrate and smooth the lips. You can also pair it with City Lips® Line Therapy around the lip line for added moisture and support.
I love the city lips Orchid and sun…
I love the city lips Orchid and sun Diego. Makes my lips feel great.
November 14, 2025
Unprompted review
Reply from City Beauty
Thank you so much for the glowing review, Diane. We’re thrilled to hear you’re loving Orchid and Sun Diego — they’re such beautiful shades. We’re glad they make your lips feel great, and we truly appreciate you sharing your experience! If you ever need anything, we’re always here to help.
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