The City Lips product is excellent - it really works! My only issue with the experience of purchasing online is there is heavy upsell that is frankly, annoying. I'm a grown woman, and I've ordered and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using City Lips for several years now and find it to be an exceptional product. Service is great when ordering it. I just wish products were offered in Sephora, Ulta, Credo or Blue Mercury... See more
Company replied
The customer service is impeccable. they were right there when they should be. Unfortunately the product did not work for me. That said, with the way they handled my order, I would consider purchasing... See more
Company replied
The product is excellent! Plumper, fuller lips which hydrate, as well. The colors you create are fabulous! My only complaint is that you don’t offer free shipping. In order to receive free ship... See more
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Company details
Written by the company
City Beauty is a luxury skincare brand passionate about developing products that use clean, research-driven ingredients to target specific aging concerns. Our goal is to help our customers feel empowered, confident, and youthful — so their best selves can shine through.
Contact info
United States
- 1-800-347-1558
- support@citybeauty.com
- citybeauty.com
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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City Lips is the best Lip repairing…
City Lips is the best Lip repairing gloss on the market! I am 68 years young and the clear checks all the boxes!!!
November 11, 2025
Unprompted review
Reply from City Beauty
Thank you so much for the wonderful review, Anita. We’re thrilled to hear City Lips is checking all the boxes for you. Your support means the world to us!
Tried City Lips 2 years ago and cannot…
Tried City Lips 2 years ago and cannot live without it now!
Love the feel, hydration and overall look of my lips when I wear it!
October 12, 2025
Unprompted review
Reply from City Beauty
We love hearing this, Gigi. Thank you for sharing your experience — we’re so happy City Lips has become an essential part of your routine and keeps your lips looking and feeling amazing.
Love the City Lips clear gloss
Love the City Lips clear gloss. Hydrating and plumping. Can’t live without it. Love the BOGO sales as well, super awesome!!!
November 12, 2025
Unprompted review
Reply from City Beauty
Thanks so much for your amazing review, Kat. We’re thrilled you’re loving the City Lips Clear and that the BOGO deals have been a hit too — it’s such a great time to stock up on your favorites!
Good customer service and i live the…
Good customer service and i live the clear lipstick
August 10, 2025
Unprompted review
Reply from City Beauty
Thanks so much for your kind words, Rozana. We’re happy to hear you love City Lips Clear and had a great experience with our customer service team!
Great things City Beauty
Their lip product does plump your lips, I have thin lips. This works great! I recommend everyone check it out. Lot of other great products here at City Beauty also. Highly recommend!
November 10, 2025
Unprompted review
Reply from City Beauty
Thank you so much for the glowing review, Carol. We’re thrilled to hear City Beauty’s lip product is working so well for you, and we appreciate you recommending us. Can’t wait for you to try more of our products.
I have ordered twice from city beauty…
I have ordered twice from city beauty and found them to be great gifts. I trust in city beauty to be helpful, with there customer service reps. Good products for the money. I will be ordering more from City Beauty. Thanks for helping and reaching out to customers with ordering problems. It is a rare thing for companies these days to take time to communicate with customers. I consider all reps to be my friends. Take time and you may see something you would like to order. Thanks for letting me give my thoughts on this company and there great products. I hope everyone will have a blessed day, and pass a smile along the way.
November 6, 2025
Unprompted review
Reply from City Beauty
Thank you so much for your kind review, Tammy! We’re so happy to hear you’ve had great experiences with our products and customer service team. Your trust and kind words mean the world to us. Wishing you a beautiful and blessed day!
This looks nice when you first put it…
This looks nice when you first put it on but it doesn’t really plump my lips or last very long.
November 5, 2025
Unprompted review
Reply from City Beauty
Hi Laura, we're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team will be happy to provide tips on how to get the best results using City Lips as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. They can be reached by email at support@citybeauty.com or by phone at 1-800-347-1558
my purchase turned out to be a TRUE
my purchase turned out to be a TRUE TO ITS WORD product! i live in New Zealand so products are more expensive for me so when exchange rates are bad it costs me roughly double.City Beauty lip Gloss has done what it said. it does plump lips up & it certainly does help puff out your upper lip & decrease smoker lines. Im so pleased with it,
i hope I can afford to continue it,
October 2, 2025
Unprompted review
Reply from City Beauty
Thank you so much for sharing your experience, Cheri. We're delighted to hear that you're seeing such great results with City Lips and that it’s lived up to your expectations. We truly appreciate your support all the way from New Zealand and understand how exchange rates can make a difference.
I love the products
I love the products. They are quality. Customer service is awesome, concerned with your satisfaction.
November 3, 2025
Unprompted review
Reply from City Beauty
Thank you so much for your kind words, Carla. We’re delighted to hear you love our products and had a great experience with our Customer Service team. Your satisfaction means a lot to us.
Awesome product
I have been using city lips 💋 for 2 months now and absolutely loved the results I've tried everything from lip balms to Vaseline but your product beets them all hands down .My lips are plump and never dry anymore so thanks guys will be ordering some more in the new year xx
October 14, 2025
Unprompted review
Reply from City Beauty
Thank you for sharing your experience, Vanessa! We’re so happy to hear how much you’re loving City Lips and seeing such great results. We truly appreciate your support and can’t wait to have you back in the new year.
I love these products
I love these products, it's one of the only lines where multiple of the products are the best in class. CityLips is amazing, as is the LidLifter. Always budget for those two!
November 2, 2025
Unprompted review
Reply from City Beauty
Hello Brandy, we’re so happy to hear that you’re loving both City Lips and Lid Lifting Treatment! It means so much to know our products have earned a spot in your routine. Thank you for the amazing support!
My daughter introduced me to it.
My daughter introduced me to City Lips and I originally purchased it as gifts for her. Now I use it and although I love the way my lips feel I don’t notice a lot of plumping. As a woman over 70, plumping would have been a welcome outcome.
I recently started using Uplift Firming Serum and I love it. I noticed some tightening and reduced lines about 2 weeks in. I have been using it about 3 1/2 weeks now and I can’t believe the under eye lines are almost gone, the deep lines between my brows are much less and the folds near my mouth are very shallow.
I will be reordering, and I have already given my daughter the extra bottle of serum I initially bought.
October 5, 2025
Unprompted review
Reply from City Beauty
That’s so wonderful to hear, Cheri. Thank you for sharing your experience. We love that City Beauty has become a mother-daughter favorite, and we’re thrilled you’re seeing such great results with the Uplift Firming Serum. Your support means the world to us!
My lips immediately look plumper
My lips immediately look plumper! Love it💛
October 9, 2025
Unprompted review
Reply from City Beauty
We’re so happy you’re loving your results, Sand. Thanks for sharing the love—here’s to plumper, smoother lips!
The product is just OK
The product is just OK, I have been using your products for quite some time now, and I don’t see much of a difference.
October 31, 2025
Unprompted review
Reply from City Beauty
Thank you for sharing your feedback, Randy. We’re sorry to hear you haven’t seen the results you were hoping for. Consistency is key with our products, and results can vary from person to person. Our customer support team will be happy to provide tips on how to get the best results using the City Beauty product as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. They can be reached by email at support@citybeauty.com or by phone at 1-800-347-1558.
Excellent service and product
Excellent service and product. My favorite lip gloss….ever!!!
October 31, 2025
Unprompted review
Reply from City Beauty
So happy to hear that, S. O. thank you! We’re thrilled City Lips is your favorite gloss ever!
A scam!!
First of all I bought the lip plumper and I was highly disappointed because it did not plump my lips and was also very sticky. Then I also do not remember ever subscribing to any membership to keep getting the lip plumber. A month later I got another package in the mail from them to my surprise and it was the lip plumper. So I call and try to return it and they told I have to pay money out of my pocket to cover the shipping cost. I do not recommend this company or this product Highly disappointed!! Never again.
October 30, 2025
Unprompted review
Reply from City Beauty
Hi! We’re truly sorry to hear about your experience. We’d like to make this right for you. Our monthly renewal is completely optional, and it sounds like there may have been a misunderstanding during checkout. Please reach out to our Customer Support team at support@citybeauty.com or call 1-800-347-1558 so we can look into your order details and help resolve this for you.
Great product
Great product! I love the color and the feel of this lip gloss. The color is fabulous. I will order another!
October 27, 2025
Unprompted review
Reply from City Beauty
Hi Deanne, so glad you’re loving the color and feel! Thanks for sharing the love!
I love this product!!
I love this product!!! Makes my lips so smooth and luscious. I never want to go without it!! You want regret buying this.
October 17, 2025
Unprompted review
Reply from City Beauty
We’re so happy to hear that you’re loving it, Brandy. Smooth, luscious lips are exactly what we love to hear about. Thanks for sharing your experience. We’re thrilled it’s become a must-have in your routine!
Best lip gloss to use on the daily!
This is the only lip gloss with its unique moisturizer’s that I use a few times a day. I do not have dry, cracked or peeling lips as a result! I highly recommend this product. I have one in my purse and a couple others in the house for my go to moisturizer-gloss!
April 21, 2025
Unprompted review
Reply from City Beauty
We love hearing this, Deborah. It’s wonderful to know our gloss keeps your lips smooth and hydrated all day long. Sounds like you’ve got your lip care routine perfectly covered. Thank you for sharing the love and for making City Lips part of your everyday essentials!
City Lips is the best
City Lips is the best! I use the clear daily. It broke my addiction to balms. I never want to be without it.
October 25, 2025
Unprompted review
Reply from City Beauty
Thank you so much for sharing your experience, Tracey. We’re delighted to hear that City Lips has become your go-to and even helped you move away from balms. It’s wonderful knowing it’s made such a difference in your daily routine. We truly appreciate your support!
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