City Beauty Reviews 

2,898
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers had a great experience with this company. Consumers frequently praise the popular lip treatments for effectively keeping their lips deeply hydrated, remarkably soft, and visibly fuller over extended periods of daily use. Many people also love the gorgeous color selections and appreciate how exceptionally long the gloss stays on without requiring constant reapplication. However, some customers also noted that the items are quite expensive, especially when factoring in international shipping costs and unfavorable exchange rates. A few reviewers were completely dissatisfied with the formulas, mentioning that they experienced zero visible plumping effects and found the texture unpleasantly thick and sticky.

What people talk about most

Product

Customers had positive experiences with product, noting that the gloss works wonderfully to keep lips plump,... See more

Quality

Reviewers mention positive feedback about quality, praising the exceptional and hydrating nature of the... See more

Order

Reviewers highlight ambiguous aspects of order experiences, balancing frustration with loyalty. While some... See more

Price

People report ambiguous experiences with price, often feeling that the items are not worth the high cost and... See more

User experience

Consumers find user experience to be very positive, describing the product as an absolute must-have they... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The City Lips product is excellent - it really works! My only issue with the experience of purchasing online is there is heavy upsell that is frankly, annoying. I'm a grown woman, and I've ordered and... See more

Company replied

Rated 4 out of 5 stars

I have been using City Lips for several years now and find it to be an exceptional product. Service is great when ordering it. I just wish products were offered in Sephora, Ulta, Credo or Blue Mercury... See more

Company replied

Rated 4 out of 5 stars

The customer service is impeccable. they were right there when they should be. Unfortunately the product did not work for me. That said, with the way they handled my order, I would consider purchasing... See more

Company replied

Rated 5 out of 5 stars

The product is excellent! Plumper, fuller lips which hydrate, as well. The colors you create are fabulous! My only complaint is that you don’t offer free shipping. In order to receive free ship... See more

Company replied


Company details

  1. Cosmetic Products Manufacturer
  2. Beauty Product Supplier
  3. Cosmetics Industry

Written by the company

City Beauty is a luxury skincare brand passionate about developing products that use clean, research-driven ingredients to target specific aging concerns. Our goal is to help our customers feel empowered, confident, and youthful — so their best selves can shine through.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,898)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The BEST

The only lip gloss I've found that doesn't cause my lips to chap and peel. I need more colors!

October 13, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

Hi DeeJay, thank you for your amazing review! We’re so happy to hear City Lips keeps your lips smooth and healthy. We’ll keep your request for more colors in mind!

Rated 5 out of 5 stars

I love all the products that I’ve…

I love all the products that I’ve tried. City Lips clear is the greatest lip product on the market. I’ve always had very dry lips that crack and peel but no more since I found City Lips my lips are moist and no longer dry or peeling since I have been using this product, for several years. I love City Beauty’s products

October 11, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

Hello Flo, thank you for your wonderful review! We’re so happy to hear that City Lips has kept your lips moisturized and healthy over the years. We truly appreciate your continued support and love for City Beauty.

Rated 5 out of 5 stars

Love City Beauty products

Love City Beauty products. Hands down the best lip plumper products.

October 12, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

Hi Michelle, thank you so much for your kind words! We’re thrilled to hear you’re loving our products—especially City Lips. Your support means the world to us!

Rated 5 out of 5 stars

Good stuff!

The product really does plump up your lips. I wear it every day and someone always tells me how full my lips look and that’s quite a compliment for a 75 year old woman. It also hydrates my lips. I rarely use anything for color since the product seems to let the natural pink of my lips shine through.

October 1, 2025
Unprompted review
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Reply from City Beauty

Hello Emily, thank you so much for sharing this wonderful review! We’re so happy to hear that you’re seeing such beautiful results and feeling confident in your natural look. Your kind words truly make our day!

Rated 5 out of 5 stars

City Lips lives up to the hype!!The product is excellent

The product is excellent! Plumper, fuller lips which
hydrate, as well. The colors you create are fabulous!

My only complaint is that you don’t offer free shipping. In order to receive free shipping you have to order multiple items to be eligible. This practice prohibits me from ordering more frequently. Perhaps it’s time for you to change this practice so that you will receive more orders in the future.

October 11, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

Hi AM, thank you so much for your fantastic review! We’re thrilled that you’re loving the plumping, hydrating, and color benefits of City Lips. We appreciate your feedback about shipping - we’ll consider it as we continue to improve our customer experience.

Rated 5 out of 5 stars

Five stars

Five stars! Finally, products that live up to what they claim to do! Quality-excellent, service-excellent and overall experience-outstanding!

September 16, 2025
Unprompted review
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Reply from City Beauty

Thank you for the glowing review, Susan! We’re thrilled to hear our products and services are hitting the mark. Your support means so much to us!

Rated 5 out of 5 stars

Literally the only lip product I use

Literally the only lip product I use. 24/7 I’m wearing CL! It keeps my lips moisturized and deliciously glossy.

October 11, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

Hi Kathryn, thank you for your amazing review! We’re so happy to hear City Lips is your go-to lip product and keeps your lips glossy and moisturized all day long!

Rated 5 out of 5 stars

Wherever I go my City Lips go

I've got a tube of City Lips in my Car, my golf cart my Pickleball bag, my pocketbook (s) my husbands car, the pocket of my dog walking jacket ... you get the picture!
Thank goodness for the wonderful bogo deals
Really don't want to be without it

October 11, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

Wow, we love this, Karen! Thank you for sharing your City Lips obsession. It sounds like you’re never without a tube! We’re glad you’re enjoying the BOGO deals too.

Rated 5 out of 5 stars

These lipstick is perfect for me

These lipstick is perfect for me. The colours are popping and my lips feel pumped.

September 17, 2025
Unprompted review
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Reply from City Beauty

Thank you for your wonderful review, Judith! We’re thrilled the colors are popping and that you’re loving the plumping effect on your lips!

Rated 5 out of 5 stars

City lips is unlike any gloss I’ve ever…

City lips is unlike any gloss I’ve ever used! Stays on long and looks great, even an hour or two after being applied.

October 8, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

Hi Vicki, thank you for your amazing review! We’re so glad to hear you’re loving the long-lasting shine and look of City Lips, it means a lot to us!

Rated 1 out of 5 stars

I have been a customer since March 2020…

I have been a customer since March 2020 and have encountered an issue with my recent order that requires your attention. The order I placed on your website arrived in Amazon packaging, containing products manufactured in March and May 2024. This is inconsistent with my previous experiences, where products were delivered in City Beauty packaging and had more recent manufacturing dates. I have communicated with your customer service representatives, who insisted I retain and pay for these products. However, I am not comfortable accepting items that do not meet my expectations based on prior transactions. I respectfully request a pre-paid return label to facilitate the return of these products. I am unwilling to pay $100 for items that appear older and were not shipped directly from your facility. Due to this situation, I have contacted xxx to dispute the charge and report this incident. I am disappointed by this experience and the handling of my concerns by your representatives. Please provide a resolution to this matter promptly, as it has significantly impacted my trust in City Beauty.

October 6, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

Hi DRKR, we’re sorry to hear about your experience. We always want you to love your City Beauty products and understand that sometimes things don’t go as expected. Our customer support team has reached out with guidance and next steps to ensure you’re taken care of.

Rated 5 out of 5 stars

Honestly could say this is a staple

Honestly could say this is a staple. I’ve been looking for something that actually works for so long and finally came across City Beauty and now I literally don’t need any other chapstick. I feel like they are FINALLY supple and my lips have reached their full potential size wise. It doesn’t hurt or anything either which I’m IN LOVE with. The applicator is smooth. The product looks rich. I mean I literally feel like a million bucks it’s amazing. Thank you sososososo much I truly appreciate this product and will never stop buying❣️

September 27, 2025
Unprompted review
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Reply from City Beauty

Hi Cynthia, we’re so happy this has become a staple for you! Thank you for sharing your experience and for being part of the City Beauty community.

Rated 3 out of 5 stars

I didn't see any of the positive…

I didn't see any of the positive results that I read about in reviews

September 1, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

Hi Ann, we're sorry to hear this! We always want you to love the product, but understand that not every product may work for everyone. Our customer support team will be happy to provide tips on how to get the best results using the City Beauty product as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. They can be reached by email at support@citybeauty.com or by phone at 1-800-347-1558.

Rated 5 out of 5 stars

Love my city lips

Love my city lips. It's not sticky like the other ones I've tried. I'll be buying more when it's time. Thanks for making such a good product.
TERRY

September 18, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

We love hearing this, Terry! So happy City Lips is working well for you and that you’re planning to come back for more. Thanks for your wonderful review.

Rated 5 out of 5 stars

BEST lip gloss I’ve ever used!

Ordering & delivery were a very smooth process, but not as smooth & soft as my lips! This is the 3rd time I’ve ordered City Lips plumping glass (in clear & a total of 4 different colors). The BEST PART is how soft, moist & not sticky my lips feel, and it truly lasts for hours! I live in the desert & drink a lot of water, so even with lips touching my water bottle on repeat, this is the best gloss I’ve ever used, period!

September 1, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

We’re so glad City Lips has become your favorite gloss and that it keeps your lips soft and hydrated, Jenny. Thank you for your continued support and for sharing your experience.

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. Product met expectation. Promo deal was very good’

August 19, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

We’re happy to hear your order arrived quickly and that you’re pleased with both the product and the promo, Adriana. Thank you for sharing your experience!

Rated 5 out of 5 stars

I LOVE the City Beauty Lip glosses!

I LOVE the City Beauty Lip glosses!! I have the Clear and Pink Nude and recently acquired the Midnight Sparkle and South Peach and I love em! My fave so far is the Peach. At first when I purchased my first two, I honestly did not like the smell (it says its vanilla) but it did not smell like it at all (maybe from the heat outside during shipping idk) but I didn't put it on because of that. But when I would wear it, I noticed how nice and plump and smooth my lips looked and how it lasted almost all day with one application (even after drinking my protein coffee and water) which NONE of my other lip glosses or lip balms have done! So needless to say, I started wearing it more often to now its a must every day! Love it and can't wait til my next set of two! C'mon sales!

September 17, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

Hi Val, we’re so happy City Lips has become part of your everyday routine and that you’re enjoying the shades especially South Peach. Thank you for your wonderful review.

Rated 5 out of 5 stars

I have ordered this product several…

I have ordered this product several times! It's my go to lip gloss! Love it!

September 15, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

We love hearing that City Lips has become your go-to gloss, Crystal. Thanks so much for your continued support. We’re thrilled you’re loving it.

Rated 5 out of 5 stars

Love City Beauty products!

Love City Beauty products! The clear gloss for lips is my everyday go to. Receive compliments on the look often & refer friends to purchase too. :-)

September 11, 2025
Unprompted review
City Beauty logo

Reply from City Beauty

Thank you so much for your kind words, Robin. We’re thrilled to hear that City Lips Clear has become your everyday favorite and that it’s earning you compliments. We truly appreciate you sharing the love with friends.

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