The City Lips product is excellent - it really works! My only issue with the experience of purchasing online is there is heavy upsell that is frankly, annoying. I'm a grown woman, and I've ordered and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using City Lips for several years now and find it to be an exceptional product. Service is great when ordering it. I just wish products were offered in Sephora, Ulta, Credo or Blue Mercury... See more
Company replied
The customer service is impeccable. they were right there when they should be. Unfortunately the product did not work for me. That said, with the way they handled my order, I would consider purchasing... See more
Company replied
The product is excellent! Plumper, fuller lips which hydrate, as well. The colors you create are fabulous! My only complaint is that you don’t offer free shipping. In order to receive free ship... See more
Company replied
Company details
Written by the company
City Beauty is a luxury skincare brand passionate about developing products that use clean, research-driven ingredients to target specific aging concerns. Our goal is to help our customers feel empowered, confident, and youthful — so their best selves can shine through.
Contact info
United States
- 1-800-347-1558
- support@citybeauty.com
- citybeauty.com
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I very much like this product
I very much like this product! However, I struggle to pay for it, and have a hard time justifying the cost. But I have had a family member ask what I had done to my lips, asking about my lip injections…nope, it’s this gloss!
September 9, 2025
Unprompted review
Reply from City Beauty
Hi RLB, we’re so glad to hear you’re loving City Lips and even getting compliments on your lips—that’s wonderful! We truly appreciate your feedback about pricing and will be sure to share it with our team.
Love City Lips
If you’re wondering if you should order the lip plumping gloss, DO IT! The colors are great and it works well. It’s my new go to in lip care.
September 5, 2025
Unprompted review
Reply from City Beauty
Hello Heather, we’re so pleased City Lips has earned a place in your daily routine. Thank you for your thoughtful review and recommendation.
No plumping whatsoever
It's so wrong to have so many products online that don't do what they claim to do. City is no exception. They advertised using their lip gloss has caused many to cancel their filler appointments. I purchased the gloss and it's very thick and difficult to apply. Worse yet, there's absolutely no "plumping." Tell me why I should ever trust them again? I've been asked to edit, but no. The last three products I have tried have been a huge disappointment. I think there us a huge problem in this country with TRUTH in advertising as a whole. Further, I had been asking my husband "Why are my lips burning and so dry?" After reading another review, I realized it was from this City product. It's taken weeks for them to improve.
August 5, 2025
Unprompted review
Reply from City Beauty
Hi Deborah, we’re sorry to hear this. We always want you to love the product, but understand that not every product works the same for everyone. Our customer support team has sent over some tips via email to help you get the best results with City Lips.
Glam lips!
My lips are always feeling soft, moisturised and gently plumping.
September 5, 2025
Unprompted review
Reply from City Beauty
Hello Sandy, we’re so glad to hear you’re loving the soft, hydrated feel and gentle plumping! Thanks for sharing your lip experience with us.
I keep coming back!
I ordered first around two years age and keep coming back as I love how soft city lips makes my lips. I can’t live without the lip oils, my favourite. I also make sure I have plenty of the clear plumper but have tried various colours too.
May 27, 2025
Unprompted review
Reply from City Beauty
We love hearing that you’ve been enjoying City Lips for years, Julie. It’s wonderful to know both the City Lips Night Oil and City Lips Clear have become your must-haves, along with the shades you’ve tried. Thank you for being such a loyal customer.
I love the City Lips products
I love the City Lips products. It is one of the only things I can use on my lips without causing them to chap. I truly think it helps to minimize to appearance of wrinkles in my lips. I love all the different shades to choose from, although I have my staples. I have been using this product for 5+ years, and I am constantly sharing this product with people.
August 26, 2025
Unprompted review
Reply from City Beauty
We’re honored to be part of your routine, Erin and so happy to hear City Lips works so well for you. Thank you for sharing the love and for being such an amazing advocate!
I have used city lips for years ‼️‼️‼️love…
I have used city lips for years ‼️‼️‼️love the results and have added the serum and filler …. Love the easy to use packaging and the proper amounts … thank you I’m 80 and looking younger than my 65 year old adorable husband 🩵💙❤️🩵💙
August 25, 2025
Unprompted review
Reply from City Beauty
We absolutely love this, James! Thank you for being such a loyal fan and for sharing your amazing results. You’re proof that confidence and great products make all the difference!
The colored lip gloss is beautiful
The colored lip gloss is beautiful. I do think the clear gloss provides more plumping. I like them both.
August 23, 2025
Unprompted review
Reply from City Beauty
Hi Vanessa, thank you for sharing your thoughts! We’re so glad you love both shades. City Lips Clear is formulated for maximum plumping, while the colored glosses offer a balance of color and hydration.
The one product that keeps my lips…
The one product that keeps my lips moist and plump!
August 21, 2025
Unprompted review
Reply from City Beauty
Thank you, Rae! We’re so happy City Lips is your go-to for soft, plump lips.
I was skeptical at first because
I was skeptical at first because, 99% of what you buy online doesn't even come close to doing what they promise.
You were different. Your City Lips delivered what it said!
From the minute I started using it, I could see and feel a difference. I also noticed that it lasts after application. And it is keeping my lips hydrated and looking much better than before.
Thank you !
July 1, 2025
Unprompted review
Reply from City Beauty
Hello Scott, thank you so much for giving City Lips a try! We’re thrilled to hear it exceeded your expectations and is keeping your lips hydrated, smooth, and looking their best. Your support means the world to us!
Great products and fast shipping time
Great products and fast shipping time. Will be a repeat customer.
June 18, 2025
Unprompted review
Reply from City Beauty
Thank you for your kind words, Twila. We’re so glad you’re loving the products and fast shipping, and we can’t wait to serve you again!
Aging gracefully
I have been using CityLips for over 5 years. Of course I’ve tried other products but have ALWAYS come back to CityLips! Why? #1 the moisture, long lasting wear without being sticky and the fresh look! I like the new colors but am a big fan of the clear. I’ve also used many other CityBeauty products and all are quality products. Highly recommend.
August 21, 2025
Unprompted review
Reply from City Beauty
Hi Chandra, thank you for being a loyal City Lips fan. We’re so glad it continues to give you the moisture, wear, and fresh look you love, and we appreciate your recommendation!
BEST Lip Gloss EVER!!!
I've been a long time City Beauty consumer and have always been very pleased with their products as well as their customer service. Their lip gloss is the only one I wear. I just wish they have more colors. I would purchase them ALL!!!!
July 7, 2025
Unprompted review
Reply from City Beauty
We’re so happy to hear City Lips is your go-to gloss, Angelica! Thank you for being such a loyal customer. We love your idea for more shades and will be sure to share it with our team!
Honest and prompt
Honest and prompt. These were a gift for my daughter and she still LOVES the product!
August 1, 2025
Unprompted review
Reply from City Beauty
We’re so glad your daughter loves her gift, Joanne. Thank you for sharing and for trusting City Beauty. It means so much to us.
Amazing truly amazing product
Amazing truly amazing product! I love how moisturized my lips are after use.
August 20, 2025
Unprompted review
Reply from City Beauty
Hello Renee, we’re thrilled you’re loving the hydration from City Lips! Thanks so much for your kind words and support.
Love my Lips
Love my Lips. I've been using City Lips for about a year now and I absolutely won't be without. Very hydrating and plumping. I used to have dry and cracked lips all of the time. Not anymore. I use this with a lip stain and my lips look beautiful all day long.
August 20, 2025
Unprompted review
Reply from City Beauty
We’re so happy City Lips has made such a difference for you, Jessica. Thrilled to hear it’s keeping your lips hydrated, plump, and beautiful all day long. Thank you for sharing your experience!
Reply from City Beauty
Hello Dee, thank you for your 5-star review. We’re so glad your order arrived quickly and accurately, and we appreciate your support!
I have used City Beauty Products for…
I have used City Beauty Products for several years and find most of them to be good value. I particularly like City Lips and the Advanced Action Sculpting Cream.
I do wish it was a little fairer to Canadians who have to always pay the shipping no matter the total cost.
August 18, 2025
Unprompted review
Reply from City Beauty
Hi Leila, thank you for being a loyal customer and for sharing your experience! We’re so glad you’re loving City Lips and the Advanced Action Sculpting Cream. We also appreciate your feedback about shipping to Canada and will be sure to share it with our team.
Great products
Great products! Been purchasing/repurchasing for a while now!
August 19, 2025
Unprompted review
Reply from City Beauty
Thank you for always choosing City Beauty, Andrea. We’re so happy you’re enjoying our products and truly appreciate your continued support.
Ordering online is challenging……
Ordering online is challenging… especially from the link I receive via text. When I called in for Order help,
The customer service agent was not informed on the procedure to order BOGO city lips… takes way to long to
Place an order for lip gloss
August 19, 2025
Unprompted review
Reply from City Beauty
Hi Lisa, thank you for sharing your feedback. We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team will be happy to provide tips for using City Lips as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. You can reach them at support@citybeauty.com
or 1-800-347-1558.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.