Citydoggo Reviews 

great patch, always delivered on time when it says it will be delivered so no need to worry. Takes on less stressgul thing off of my mind!

Website and delivery were both fine but the item itself was very lacklustre and not remotely worth the cost. We bought the "Grass for Rabbits" item and at nearly £40 for a small cut of lawn, it's very expensive.

Unfortunately the rabbits were not interested in it at all and it died very quickly, even with following the care instructions. It was a complete waste of money.

The dog ones may be useful if you have no garden or outside space to give them somewhere to pee, but for rabbits to eat, it's rubbish.

Really great product, perfect for those of us who live in apartments have demanding puppies.

Loads of helpful tips on the website and via email too.

Edit: nobody said the pup has "misfired" except you. I categorically told you that has not happened and you offered me the option to return the wooden tray to prove it, but have yet to provide an address or postage label. Why would you allow me to return them renege on that if you know the box is not at fault? You've also not addressed the fact that, that one patch had far less soil in it, which attributed to the problem too.
You are literally pulling excuses from your backside and offering things to me, including a "substantial discount" if we continued to use your product.

AMEX have agreed with us that your product was not fit for purpose and have since reversed the entire transaction as you would not. Please explain to me how this would be possible if your product was adequate, why you would offer a discount on future purchases and also why you offered then retracted the option to return the wooden tray to you if what you say is correct?

I also strongly refute your claims of attempted blackmail, I have simply told you the truth and my intention as your product is just not good enough and people should be aware of. At no point did I ask you for hundreds of pounds and at this point I will now be contacting the police as your claims are nothing short of malicious and slanderous.
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Original review:

Absolutely disgusted with this, furious frankly as it's ruined the floors of my rented property.

We paid for a puppy starter kit, which I believe came with 6 weeks worth of boxes, one per week. I also paid something like £65 for a "premium" wooden box to put the patches in, make them more presentable in the flat etc and add an additional layer incase of any leakage, we thought this would fully cover us and we was being over cautious based on their website.

The dog is a bulldog, under 6.5kg, just turned 3 months old on her 4th patch. She's now vaccinated so going downstairs for short walks 3 times a day and out for regular toilet breaks, the oui oui patch is mainly for use in-between scheduled toilet breaks and during the evening, as I still need to get up with her ever 3 hours or so.

Today, I noticed the patch, that we have had for 5 days exactly, stinks... And I do mean absolutely bloody stinks. You walk into the flat and it's all we can smell. So, I decided it's only a couple of days, we can use the traditional pee pads till the next one arrives, no big deal, right?...

No.

I lifted the woodbox off the floor with the patch in it and it turns out the cardboard box and the wooden box haven't kept the dogs pee in, hence the smell. It's seeped out of the box, into the hardwood floor, staining and destroying rented property which we are going to have to replace, it looks disgusting, it smells disgusting. Avoid using the product and the company. Stick to pee pads and just keep throwing away as this tech clearly needs some major work and consideration still before it can be considered viable. I am absolutely furious with the product and company right now.

Perfect product. We had tried fake grass in the past for our balcony which ended up smelling terrible. This was so easy, our dog Pip loved it, and no smells! Would highly recommend to anyone without easy access to a backyard.

My three indoor cats love their patches! We live in an apartment, so it’s great to be able to bring fresh/real grass indoors for them to play on. Great customer service as well. I’d recommend to any indoor cat owners! 5 stars from me! :-)

The biggest regret to waste £37 which went to rubbish bin next day.
Box arrived completely damaged from all corners, to unable use it as tray, when I took grass out of it, it has been broken, not saying it should be delivered flat as a pizza, good advertisement, but only in words.
And it’s not refundable, regardless pictures have been provided.
People don’t waste your money

Worf has been using these patches since he was 9 weeks old. With training he was toilet trained within 5-6 days, it was also a perfect transition for him doing his toilets outside as he was already familiar with the smells/textures of the patch. Worf is now 16 months old and does his bigger toilets on his walks but he likes the luxury of having his patches for his wee’s on the balcony and we don’t have to keep going downstairs - yay. The quality of the patches are always excellent, we’ve had no issues with deliveries and where we have had any queries the customer service team have been fantastic at getting back to us. I can’t recommend this product and this brand enough.

Cannot imagine how to live without Oui Oui Patches. Our nasty but criminally beautiful Frenchie needs to go to the toilet quite often, more frequent than twice a day. So the Oui Oui Patch is a great compromise in our human with doggo relationship!

All thanks to City Doggo!!

Best purchase for my two cats, my cats are toilet trained so they just use the grass for hanging out and snacking on some fibrous grass. Have had it over a week and its amazing. Growing tall grass and smells like spring.

Have ordered another one and thinking about a monthly subscription as its cheaper to do so. The team at City doggo are friendly and knowledgeable, im happy I googled outdoor stuff for inside cats lol hahahahhah. Can't wait to buy more, I wish there was a way to customise patch size ad I wish to have it longer than wide but again ecstatic on the purchase and reviewing my other patch on February with the wooden crate box.

I urge anyone with animals inside to purchase and see for yourself the happiness you bring to your animals.

My cats sleep and play on this oui oui patch and now using it as a landing spot for my cats as I just built a 2 metre cat tree from my old pull bars.

Thank you City doggo for an amazing product and can't wait to get another with the wooden box.

It’s a game changer! I’m so lucky I came across Oui Oui Patch! It’s working so well with my little dog on our balconies, and it makes our mornings so much less stressful - love it!

Placed this is the corner of large room. The two Chihuahuas used it no problem but by day three it started to smell. Day four and you could smell it when you walked in the room.
Decided to cancel the subscription (which you can only do by email) only to be told you can only cancel after two deliveries. So, the next delivery, that I have to pay for, will go straight in the bin. To hold somebody to two deliveries (after they paid £96) is just terrible.
My chihuahuas are tiny. I dread to think what the smell would be like with a larger dog.

It was great for my puppy and I with all the terrible weather we’ve been having in London at the moment. I would highly recommend this product!

I have had the best experience with Citydoggo…Impeccable customer service, fresh grass and works perfectly for my bulldog puppy! Thanks so much guys 🙏

The grass from the patch went everywhere!! And after a few days it became damp underneath. Dog wasn't interested in using it to toilet although that's probably not the product's fault.

I contacted City Doggo with questions since I was interested in their products. They were very responsive and swiftly provided helpful information. I purchased the Oui Oui Patch on the back of this conversation as I live in a building without a lift meaning that it sometimes can be stressful to take my puppy out for a pee when I’m particularly short on time. I’m very pleased with my purchase. My puppy goes to the Oui Oui Patch whenever she needs and it looks great. I couldn’t be happier with my purchase.

My main issue has been with the website and then customer service. Somehow my single subscription ended up as three patches delivered at once and a charge of £75. I contacted them immediately after the delivery error, and After many emails back and forth (lacking some professionalism in customer service in my opinion - perhaps they will also write comments below this review as they have done to many other comments here dismissing the claims of their customers) they still insisted I was in error and could not possibly entertain how they or their systems could at all be at fault, also stating their ‘live product’ could not possibly come with any sort of return or refund.

The product itself did not work at all for my puppy. He just frantically attacked, dug and ate the grass which made him quite ill. I tried hard all the tips provided by City Doggo to prevent this but no joy. The grass itself was green, moist and good quality and was delivered reasonably well.

I purchased the Oui Oui Patch as I live on the fourth floor in a building without a lift.
Mornings can be quite hectic and stressful trying to get the dog out for a pee before work and I know that he's been holding it in like a good boy which makes me feel awful!
With a Oui Oui Patch in the flat, we aren't rushing up and down stairs anymore and when we go for our walk it's in pursuit of fun and play and thankfully its not all about the toilet anymore, which wasn't leaving either dog or human feeling particularly comfortable!
Thank you, City Doggo, and keep up the great work!

Grass was folded up in box and half dead not worth the money

I ordered the city doggo on subscription including paying extra for the wooden tray.

My first grass patch was delivered by the courier, left on its side (when though the packaging clearly states to lay flat like a pizza) so it was was squashed to the bottom of the box. The grass itself was quite dry and looked half dead.

The second subscription, again was left on its side by courier and again was all down the bottom of the box. But the grass was much better condition, Looked more lush and alive.

The third subscription arrived, again was on its side and again all smoshed down the bottom of the box but this more was like the first one, again dry and looking very sorry for itself.

I decided to cancel the subscription finally after realising that the cardboard box lining (2 layers) and wooden tray isn’t enough to stop the wee leaking through onto the floor. Considering in only have a tiny Brussels Griffon puppy, the patch changed weekly and only spritzed with water sparingly, I now have a lovely black patch on my wooden flooring.
THANKS 👍