While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

SCAM AGENCY!!!! AVOID AT ALL COSTS They have owed me back months of rent, over £200 since April. They have ignored all my communications asking for it back and now I’m having to take them to... See more

Rated 1 out of 5 stars

This agency is appalling. I rented a room in one of their houses from August 2024 to August 2025. They had just acquired the property and promised me, during my viewing, that a number of... See more

Rated 5 out of 5 stars

I was connected to Mike who handled my move from start to finish. He made me feel comfortable and constantly communicated, even outside 9-5 hours. I was accompanied on the tour by Vanessa, who was... See more

Rated 1 out of 5 stars

Absolute zero support for ongoing tenancy issues, emails constantly ignored. My efforts to extend my tenancy took over 2 months and was a huge headache, our washing has been broken for over a month an... See more

Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Mike and Priska

My experience with Mike and Priska was really great. Priska showed me the property in person and she was really kind. Mike was making sure that i could move in ASAP.
So on the next day I had a new home. Thank you Mike and Priska!

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

The experience with Mike at CITYHOUSE…

The experience with Mike at CITYHOUSE has been excellent. My property was previously let with a large letting agent in London who I decided to part with but also decided to add CITYHOUSE as I am all for the disruptive businesses and supporting early stage companies with clever business models. They provided me with guaranteed rent within the promised 19 days and have been responsive on agreeing Landlord paperwork with me and helping me with getting the premises turned around between tenancies thanks to their fantastic interior design team. Living outside London in a foreing country with a young family, they have taken the sting out of having to actively manage the property during my first void period since owning. So far so good and I would highly recommend to anyone considering renting their property.

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

I have recently finished my rental…

I have recently finished my rental agreement with Cityhouse. Thank you so much for helping me move fast after spending so long looking for a new apartment. They took a couple of days to repair an issue but it was perfect after and in the whole, my experience was amazing. Good luck in the future

February 8, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look