Don't trust this company to ship your order safely. Packaging was atrocious, an expensive ceramic piece was loose in a box and was delivered broken. Getting a full refund has been impossible.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
terrible policy with returning-entire village was broken.. paint chipped. Relying on UPS with insurance is shameful, as you can tell this was a previously purchased and broken pieces, as the inside p... See more
They cashed my check about 2 weeks ago & still have not shipped my order even though an email sent to me last week assured me it had already been shipped. As a long time customer who lives 20 miles o... See more
Thank you so much for the excellent customer service support, answering all my questions & safely packing our Hansa Border Collies. Have ordered 3 so far & kept a pair. The 3rd one went to a good fr... See more
Company details
Information provided by various external sources
City Lights is a family run business with a knowledgeable and friendly staff to help you with any questions you may have and assist you in any way possible.
Contact info
1212 Knoxville St, San Diego CA 92110
- 800-262-5335
- customerservice@citylightscollectibles.com
- citylightscollectibles.com
1.7
Bad
225 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service from city lights
I have bought from city lights for about 3 years and I can honestly say this is one of the best companies I have ever dealt with! I have spoken to some of the reps there too and they are all just great! I am 3000 miles from city lights and the shipping time is exceptional! Thanks for all you do!
September 24, 2015
Unprompted review
Great company!
I have ordered several things from this company and have been totally happy with the service. I especially like being able to order signed pieces.
September 24, 2015
Unprompted review
Great Company
Hardly ever have to talk to a representative, but when you do they are very personable, friendly, and go the extra mile. Always a pleasure to do business with. I have always received my order quickly and with no problems
September 24, 2015
Unprompted review
Great customer service
One of my items was damaged and they promptly send a replacement item and a return shipping label. Very nice and easy to work with.
September 24, 2015
Unprompted review
Great Service
I have ordered lots of Dept. 56 collectibles and have always received them in great condition and in a timely manner.
September 24, 2015
Unprompted review
Love this company!
First off I love that they are a small company...I'd rather shop with them than Amazon. But of course the great customer service and how quickly I received my shipment cemented the fact that I will buy again from City Lights! Love the variety of Bees Wea's they sell!
September 24, 2015
Unprompted review
Very satisfied
Citylights were very professional, after receiving my package from UPS completely damaged 2 of 3 items. Citylights took care in replacing my broken items after contacting UPS and resolving there issues. I was very satisfied.
September 24, 2015
Unprompted review
Continued Great Service
I've been a Cuty Lights customer for many years and find their service to be best in class
September 23, 2015
Unprompted review
Great service
Very happy with the service that I received, will be ordering from them again
September 23, 2015
Unprompted review
Purchased from City Lights
Over time I have purchased many items from City Lights and had them shipped to Australua. They have always arrived safely being well packaged, exactly the pieces I ordered and never had a problem. The're always prompt on delivery and always keep you informed of when items have been sent. They are a great company to deal with.
September 23, 2015
Unprompted review
Worthe the wait
I purchased the Royal Arabian - Horse Head by Kitty Cantrell, Ltd Edition. I am happy with my purchase and the pristine condition it arrived in. It was packaged extremely well, the piece is beautiful and it was reasonably priced compared to other sites. I had to wait for it to be shipped because it wasn't in stock at the time I ordered it, but it was well worth the wait.
September 23, 2015
Unprompted review
Exceptional Sales Transaction
Ordered a couple of hard to find items online as gifts. Great prices and very timely delivery. A great all-around experience.
September 23, 2015
Unprompted review
A smooth transaction!
The product arrived quickly and was as advertised. I had no issues with either the transaction or the product. I would definitely look at city lights again for a future purchase.
September 23, 2015
Unprompted review
Fabulous!
What can l tell about my new Mark Robert collectibles? I can describe them alike the dolls that l wanted to have when l was a kid but could never had it. They are precious in each item and you can see that all dressed Stile was created for each one in particular. I'm very happy with my 03 different ones. My husband said that he can find me in anywhere in the house when he walks around and see them placed there. I'm really happy with my choose. Specially whit City Lights were l could find all of them well displayed in one spot and they just arrived in my house very well packaged. Thank you City Lights.
August 22, 2015
Unprompted review
Quick, Correct and Beautiful!
I ordered some pieces of a collection that my daughter has. I'm always leary to do this, as you can't really see what you are buying until you receive it. The order came exactly on time, everything that I ordered was in the package (and very well packaged, too) and the pieces were beautiful. I know she will enjoy them! Keep up the great work that you are doing for your customers.
August 20, 2015
Unprompted review
Retired North Pole Village Acessories
I order some hard to find items for my North Pole Village,
Loved my items, in excellent conditions and great prices.
Totally recommend!!!!!
August 19, 2015
Unprompted review
LOVE CITY LIGHTS
YOU HAVE GREAT CUSTOMER SERVICE AND PROMPT DELIVERY.
LOVE LOVE CITY LIGHTS
August 19, 2015
Unprompted review
Wondeful service
We have received wonderful service from City Lights Collectibles. Item had been tested as requested before making its long way across the Atlantic. Would recommend, already looking at some retired Snow Village pieces they have for my Christmas display.
Thanks!
August 19, 2015
Unprompted review
will be buying from them again
had no problems at all...good communication...fast shipping and item was perfect...I'm very happy with the entire transaction
August 19, 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.