City Lights Collectibles Reviews 

225
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Don't trust this company to ship your order safely. Packaging was atrocious, an expensive ceramic piece was loose in a box and was delivered broken. Getting a full refund has been impossible.

Rated 1 out of 5 stars

terrible policy with returning-entire village was broken.. paint chipped. Relying on UPS with insurance is shameful, as you can tell this was a previously purchased and broken pieces, as the inside p... See more

Rated 1 out of 5 stars

They cashed my check about 2 weeks ago & still have not shipped my order even though an email sent to me last week assured me it had already been shipped. As a long time customer who lives 20 miles o... See more

Rated 5 out of 5 stars

Thank you so much for the excellent customer service support, answering all my questions & safely packing our Hansa Border Collies. Have ordered 3 so far & kept a pair. The 3rd one went to a good fr... See more

Company details

Information provided by various external sources

City Lights is a family run business with a knowledgeable and friendly staff to help you with any questions you may have and assist you in any way possible.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

225 reviews

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No recent history of asking for reviews

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1.7

All reviews

(225)

1 review in the last 12 months

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Rated 5 out of 5 stars

Awesome

Everything arrived in the promised time, just opened today and all are fine. I have not turned on the Santa workshop...Will try it this weekend.
Thank you, thank you!😁

October 7, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service, Good Price

Did my research on prices and ahippinv before purchasing. City Lights was by far the least expensive with reasonable shipping costs. Thanks for great service!

October 1, 2015
Unprompted review
Rated 3 out of 5 stars

Foundations Collection

I ordered 3 items. Had a call from a lovely lady informing me that one item came in without a box. That item was discontinued. I was told they would wrap it real well and ship it out if I agreed to it without the box. Well, the item arrived broken. Their policy is that you contact UPS as they have insurance on all packages. The box clearly was without dent, or scratch and I don't feel that they should have to be responsible since it was due to the item not being properly packaged/boxed. I'm not going to contact UPS as I don't feel it was their fault. I'll keep the angel and glue the arm back on.

September 29, 2015
Unprompted review
Rated 5 out of 5 stars

Order made good

I've ordered several Radko ornaments and the one I ordered through Amazon came broken. Placed a call and thought the issue was resolved. Called back a second time when nothing happened and second time's a charm. The ornament was replaced and arrived in pristine condition. The true mark of an excellent company is their ability to resolve problems and City Lights came through and made things right. I will continue to do business with them and recommend them.

September 29, 2015
Unprompted review
Rated 5 out of 5 stars

very pleased with my purchase

I purchased the byers choice winter white coach, santa, & children to represent by grandchildren. I had only seen the coach in red
never in the winter white color before. It is really beautiful. I was truly impressed with how well everything was packaged and how fast I received it. thank you!

September 28, 2015
Unprompted review
Rated 5 out of 5 stars

Great Seller!

City Lights had some hard to find Christmas Tree ornaments I was looking for. They were selling them for a great price. The shipping was fast and the packaging was safe and secure. I would definitely recommend City Lights for those looking for hard to find ornaments and having them shipped fast and arriving in tip top condition.

September 27, 2015
Unprompted review
Rated 1 out of 5 stars

Mini Heart Flag Remembrance/Jim Shore

I ordered the above on 9/11/2015. To date I have not received it. When I check City Lights Collectibles website, it shows "processing". I emailed their Customer Service on 9/19/2015 asking for an update with the date it will be shipped. To date, no response. I used PayPal so this item has been paid for for some time. I received my PayPal bill and need to pay by 10/1/2015 which is next week. I can assure you and City Lights Collectible I will NOT ordered from this site in the future.

September 26, 2015
Unprompted review
Rated 5 out of 5 stars

A great company to do business with

I've been buying from Citi Lights for years as we moved around the country. Shipping is always prompt (even to Hawaii) and all items have arrived well packed. Good communications if for some reason (like being out of stock) an item would be delayed. Wonderful collection of Dept 56 and other collectibles. Highly recommended.

September 25, 2015
Unprompted review
Rated 5 out of 5 stars

Good humor Truck

I buy things that mean something to me, my whole village is things
that happen in my pasted. I started one village about 30 yrs ago.
now, i have several villages,

September 24, 2015
Unprompted review

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