City Mountaineering Reviews 86

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I had the pleasure to be guided by Stuart on part of the Cape Wrath Trail last week. Although I joined for the full trail I unfortunately had to abandon my too bold a plan due to a yet unhealed knee-i... See more

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Rated 5 out of 5 stars

The best group to join when you want to explore the UK mountains! Stuart and his team leads explorations with the priority of enjoying your time outdoors, at the end of the day it all depends on one’s... See more

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Rated 5 out of 5 stars

Winter West highland way. Fantastic guiding, excellent support and really good accommodation options. Plus I took the sleeper train back leaving me refreshed for work. But I’d rather have stayed up... See more

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Rated 5 out of 5 stars

Amazing trip! One of the best expeditions ever! The planning is so spot on that feels effortless. And Jonathan guiding with Stuart as support has made the adventure feel like a 5 star luxury event. Wi... See more

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Company details

  1. Tour Operator
  2. Adventure Sports
  3. Recreational and Vacation Camps
  4. Rock Climbing
  5. Summer Camp

Written by the company

City Mountaineering is a London based adventure company committed to providing a hassle-free, environmentally sustainable and affordable approach to taking people out of the city and into the mountains. We organise all inclusive mountain adventures in The UK. All our trips include: - return train travel - logistical support and road transfers in the mountains - accommodation - food - guided hiking. All you need to do is turn up at the train station and let us sort out the rest.


Contact info

4.9

Excellent

TrustScore 5 out of 5

86 reviews

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Rated 5 out of 5 stars

Very well organised Welsh 3000s…

Very well organised Welsh 3000s Challenge long week-end, from Thursday evening train from London, camping set up, hikes with Katie and Gareth -very knowledgeable guides- meals and amazing time with landscapes I would have never seen on my own! Loved it. To be honest I wasn't expecting it to be anything new, surprising or even really challenging but it ticked all the boxes and all in such a great atmosphere with the group (we all had a fairly good level of fitness which made it much more interesting) and the awesome guides.
I didn't know City Mountaineering and thought I would give it a try. The fact that all the logistic is handled for you is a massive plus. Very professional while keeping a relaxed atmosphere and really nice organisers. Will definitely be back!

April 27, 2023
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Reply from City Mountaineering

Thanks so much Christelle. I'm so glad you enjoyed the Welsh 3000s (it's so much more fun than the National 3-Peaks Challenge, and certainly better for the environment ;)

Rated 5 out of 5 stars

The Cape Wrath trail

The Cape Wrath trail (or the middle section to be precise) was a delight. You pack your rucksack with camping gear and kit and off you go into the wild. Rarely seeing other people even during the Easter Bank holiday. It is truly remote. Food was replenished every few days and we did have a bunk house mid way through with a drying room where we could feel suitable spoilt. I say bunk house, but it was more like a holiday cottage, a real treat. But, it is the wild camping which really stands out. Falling asleep in the silence of nature, stars in abundance, hot breakfast and dinner and delicious lunches. The days can be long but they are never hurried. Everyone in the group was lovely and we had Beinn the sprinter spaniel for company who put us to shame by running 3 miles for every one we walked. We had all the seasons in just one week, even a flurry of snow at one point. It’s tough enough to make you feel proud and very beautiful on the eyes, plus we saw new born lambs, deer, cattle and lots of birds. Stuart never put a foot wrong, he guided us through terrain I would have constantly got lost in and selected beautiful camping spots. A terrific week, why did it have to end?

April 9, 2023
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Reply from City Mountaineering

Thanks David. It's always a pleasure having you on a trip (and you should have joined the next stage so the trip didn't have to end :)

Rated 5 out of 5 stars

The Yorkshire 3 Peaks

The Yorkshire 3 Peaks was my second trip with City Mountaineering, the first one being Ben Nevis. The trip was superbly organised, with timely information and all aspects of the trip covered.
Stuart, in addition to being expert mountaineer and providing great leadership is very knowledgeable about the areas where he hikes. This all made the trip very interesting, enjoyable, stress free, and a real joy to be a part of it.
Stuart, Katie and Gareth were all extremely friendly and adept at motivating and encouraging all members of the team. I am certainly looking forward to doing other trips with City Mountaineering very soon.

March 17, 2023
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Reply from City Mountaineering

Thank you so much Pascale! It was lovely to see you again! (we'll hopefully see you on The Skye Trail or Kilimanjaro soon :)

Rated 5 out of 5 stars

A fantastic week in the mountains, can’t recommend enough!

I had a fantastic week in Scotland with City Mountaineering. Stu was an excellent guide whose knowledge of the mountains is beyond impressive, and whose calm, patient approach really helped put me at ease. Best of all, it’s thanks to him I tackled a climb I would never have thought I could. Can’t recommend enough. Plus, Beinn the dog is very cute!

February 6, 2023
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Reply from City Mountaineering

Thanks so much Chris! I'll pass your comments on tho Beinn :)

Rated 5 out of 5 stars

A unforgettable adventure!

We spent four brilliant days hiking in the Cairngorms with City Mountaineering. Stu’s guiding was exceptional and we felt in a very safe pair of hands. Having arrived with very little experience, Stu built our confidence and skills in hiking in winter conditions, which meant we successfully climbed to the top
of Ben McDui on our second day. Thank you again for a great trip and look forward to returning!

February 6, 2023
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Reply from City Mountaineering

Thanks Rob! It was an absolute pleasure hosting you and your friends 😊 I look forward to seeing you all again soon!

Rated 5 out of 5 stars

My most memorable experience !

With no trekking background, I and my friend embarked on this journey with Stuart and his team (Katie & Gareth) ... Considering our speed and no previous experience, Gareth tagged along with us throughout the hike – so that we wouldn’t feel left out while the rest of the group were way ahead of us … he boosted us throughout the way, waited while we caught our breath, clicked some gr8 pictures of us & kept giving instructions/advices to complete the hike.
It will be always my best adventure! From the most supported group (even though they had to wait for us to complete our hike) to the accommodations and the arrangements – everything was taken care of.
Something which seemed impossible was only possible because of Gareth & Stuart !

March 18, 2023
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Reply from City Mountaineering

Thank you Janhvi! You and Megha were incredible on The Yorkshire 3-Peaks!!! Definitely the stand out achievement of the weekend 😊

Rated 5 out of 5 stars

Amazing trip with City Mountaineering

Amazing trip with City Mountaineering! Would recommend to anyone looking for a safe, guided experience in the mountains!

February 5, 2023
Unprompted review
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Reply from City Mountaineering

Thanks Tom! Was great to host you and your friends on the Cairngorms Winter adventure 😊

Rated 5 out of 5 stars

Memorable experience doing the Yorkshire 3 peaks challenge

Beautifully organised trip with City Mountaineering taking care of all the logistics. This by itself made for a stress-free experience. Despite the varying abilities of the group, Stuart, Katie, and Gareth made sure that everyone felt supported. Special thanks to Stuart for spurring me on when I was getting ready to give up on the 3'rd peak. Unforgettable experience of rushing down that peak and speed walking through the town to the finish line with only minutes to spare. I found the second day equally rewarding with some beautiful sights to enjoy at a more relaxed pace. Thank you!

March 18, 2023
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Reply from City Mountaineering

Thank you Deepak! I'm so glad you enjoyed the Yorkshire 3-Peaks Challenge, despite it's toughness :)

Rated 5 out of 5 stars

Fantastic experience with City Mountaineering

Fantastic experience last weekend doing the Yorkshire 3 Peaks challenge. Managed to complete all three peaks in just short of 12 hours. Big thanks to Stuart for all the motivation on the 3rd peak when I thought I couldn’t go on any longer, I wouldn’t have been able to finish the challenge without you!! All logistics were very well managed and the second day relaxed walk around Malham was absolutely stunning. Thanks a ton for a brilliant weekend!

March 18, 2023
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Reply from City Mountaineering

Thank you Vigya. I always knew you had it in you to not only hike all three mountains, but to complete the challenge in under 12 hours 😊

Rated 5 out of 5 stars

Yorkshire Three Peaks challenge weekend

Fabulous weekend away doing the Yorkshire Three Peaks Challenge with City Mountaineering. All arrangements and details organised to a T and communicated promptly and clearly. Excellent hike leaders who provided the right encouragement and support according to each participant's experience and needs. All delivered with good cheer, enthusiasm, friendliness and chat. Had such fun on this trip (my third) and am already looking to see what I can book next with them.

March 18, 2023
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Reply from City Mountaineering

Thank you Jenefer 😊
You were certainly one of the strongest people we’ve had on The Yorkshire 3-Peaks trip!
It was a pleasure to finally meet you!

Rated 5 out of 5 stars

Terrific excursion..

To echo what many have said..

Fantastic experience, very well organised to give you the best experience come rain or sun. I’m so grateful for our guide Katie, and the group i was with, for helping me push my limits. Invaluable skills, knowledge and memories were created.

Katie gave us the optimum experience on and off mountain, so high praises all around for City Mountaneering Stuart and his team.

Looking forward to doing another trip with these guys in the near future.

March 11, 2023
Unprompted review
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Reply from City Mountaineering

Thank you Michelle. We’re so glad you enjoyed your trip to Ben Nevis 😊

Rated 1 out of 5 stars

I had a terrible experience with City…

I had a terrible experience with City mountaineering from failing to summit to being verbally harassed by Stuart. I tried to reconnect with them after the trip for a refund but after all failed attempts, I thought I should just let other people know how unprofessional and low quality this agency is. My email extract is posted here and that will be more than sufficient to summarise my experience--

"Hi Stuart,

First, thank you for the great trip and also the wonderful job you are doing especially for people like me who can’t handle multiple logistics well. Unfortunately, the snowdon climb this weekend did not turn out well for me and it took me sometime to write to you because I wanted to give it a second thought if the money spend on this trip was worth it.

I do believe the cost of the entire trip maybe reasonable, however, given my personal requirements, the discount offered to me was not enough. I have sufficient reasons to believe so and I’m open to a conversation if you feel otherwise:

1) My arrival day was Saturday, so technically, I was eligible for breakfast, lunch and accommodation on Saturday. Unfortunately, I could not avail any meals as the team had left for a trek before I arrived at 12:55pm.

2) I was entitled to an accommodation on Saturday entire day too. However, post my arrival at 12:55, you informed me that I could only get the keys at 3pm after you guy’s return from the trek. It was a long journey for me and I was waiting in the lounge with no heating around. You later informed me that you’d only arrive by 5pm. It was only at 4:30 that the owner of the hostel helped me get access to the room.

3)Come day of the snowdon climb , the weather had been terribly windy and rainy since the past night. In that case, opting to take a comparatively tougher route (south ridge, ranked as 2nd toughest) was ideally not a good decision. The reason I opted for this trip was because the description of trip stated it’s ideal for beginners too. Before we began our ascent, you also recommended that I should get away with one layer of my thermals and I did it, trusting you as definitely a better judge of the situation

4) of course with lesser layers, incessant rain and as I dropped my gloves, I was freezing and that impacted my mobility and made it difficult for me to catch up with all the others at quite a few times.
It was that cold and lesser layers that caused me to get into hyperventilating mode and all I wanted was to take 5/7 minutes of rest to recover before beginning my ascent again. However, you decided that I should not. You were definitely kind enough to offer me additional layers at that point of time, and I was struggling to wear that as swiftly as you wanted me to because I was freezing cold and my hands were numb. To which you shouted at me, thrice “for F**** sake” hurry up. That I believe was extremely embarrassing for me especially when that was done in front of a big group of people. I believe I’m a mature woman who’s professionally doing very well in her life and I do not deserve to be abused especially in a situation I was in

5) You screaming at me definitely intimidated me and I could not object to your decision of me not continuing the trek. Although In exactly 5 minutes of me resting, I was all ok and recovered and being 15 mins away from the peak was something that could have been accomplished, have you been a bit patience

As much as I was looking forward to this trip, my expectations were not met, neither in terms of the logistics that I was expecting based on the price I paid, nor in terms of you as a patient, understanding mountain guide.
In totality, paying £220 Only to get to sleep in the hostel for one night and not even finishing my climb was totally unjustified.
I would therefore like to claim a refund for a trip that didn’t just cause me a lot of inconvenience from getting my accommodation on time, to the food I was entitled to and to an abusive attitude I had to face and eventually failure of completing the climb to summit

Do let me know how you would want to proceed with this. "

January 14, 2023
Unprompted review
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Reply from City Mountaineering

In the interest of transparency, here was my response to the email you’ve shared:

"Thank you for taking the time to write to us about your recent experience on the Snowdon Winter hike

Firstly, I am glad that you found the trip reasonable in cost and that you appreciate the work I do in ensuring logistics are organised for busy people such as yourself

I’m also glad that you found it “a great trip”, which is why I’m a little bewildered by the rest of your email, which seems rather contradictory to this comment

It’s also worth noting that you received a significant discount on the price of the trip due to you joining for just 1-day/1-night

I will address the specific issues you raised:
1. Accommodation on Saturday: I’m sorry that you were unable to receive a key to the room until 4:30pm.
As you know, the group were hiking and we couldn’t leave a key for you as private possessions were kept in the rooms

It’s also the policy of the hostel provider not to allow new arrivals to check-in until 5pm

2. Regarding food: (1) You were not entitled to breakfast on Saturday morning as you didn’t arrive until the afternoon. (2) You fail to mention that I sent you a text explicitly stating I would reimburse the cost of your café lunch

3. I’m sorry that you found the climb to be more difficult than you anticipated. No mountain is easy in Winter conditions and an expectation of basic fitness is expected on any mountain trek (We have never mentioned that a winter trip is “for beginners”)

At City Mountaineering, we take groups on the routes less travelled. There are plenty of companies that will take your money to “guide” you on Snowdon’s tourist paths

We believe that if you pay for a guide, you should be guided on a route that you may not otherwise know/choose yourself

4. I understand the frustration for you to be asked to stop the climb, and I’m sorry you were not able to complete it. Our priority is always the safety and wellbeing of all participants, and our highly experienced, qualified guides make decisions based on a range of factors, including weather conditions and individual ability

The fact is, you didn’t listen to the clothing advice offered before the trek, you removed layers in the rain when you got too hot and you lost a glove in the process. All these factors contributed in you getting cold

5. I apologise if you felt your ability to complete the climb was not fully considered, but these are the reasons for that decision:
- You were failing to keep up with the group even as they were walking at less than 1kmh
- You were stopping to rest every 5m
- Not only were you putting yourself at risk from cold exposure, but the group were getting increasingly colder every time they had to stop and wait for you
- You stated to me “I’m zoning out”. Upon further questioning you stated “I’m blacking out”. That was the moment a decision was made to get you sat in the safest area, give you my down jacket & mittens and place you in a weather shield while the group continued to the summit

The job of your guide is to provide you with a duty of care in keeping you safe throughout your mountain journey
The job of the guide is not to get you to the top of the mountain at any cost

6. I apologise for any discomfort or frustration caused by my reaction during the trip

I offer a patient and understanding approach towards any difficulty a participant may face. If that fails, I am flexible in my approach to offer a more direct method of motivation.
I’m sorry if this offended you, but the patient approach was simply responded with verbal affirmation followed by no action; putting the rest of the group at risk

Refund Request: I understand your disappointment and value your feedback. As a gesture of goodwill, I would like to offer you a partial refund of £100. I hope this will help alleviate some of the disappointment and inconvenience you faced on the trip

Please let me know if this is satisfactory, and if so, I will proceed with the refund"

Rated 5 out of 5 stars

Hiking in Scotland and climbing Kilimanjaro

We have just spent 3 brilliant days hiking in Scotland inc Ben Macdui and cannot recommend Stu/City Mountaineering highly enough. If you are hiking in the UK do not go with anyone else. If you are interested in international trips we also did Kilimanjaro with Stu last September and it was right up there as one of the experiences of a lifetime. In summary Stu is a great leader, is extremely knowledgeable, encourages you to believe you can achieve what you set out to do and offers an experience off the beaten track. You feel very well looked at all times and Stu’s enthusiasm for what he does is so contagious making the experience so enjoyable. We have done 2 trips now both of which lived up to expectations and more - we will definitely be using City Mountaineering again for any hiking trips we do.

February 13, 2023
Unprompted review
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Reply from City Mountaineering

Thanks so much for taking the time to write this review Sarah :)
It has been a pleasure spending time with you and Doug on Kilimanjaro and in The Cairngorms!
I'll hopefully see you both again soon!

Rated 5 out of 5 stars

My 4th winter mountaneering trip with…

My 4th winter mountaneering trip with Stuart climbing Scafell pike. Another excellent organised trip off the beaten track. Fantastic routes, knowledge sharing and FUN in the mountains. If you are looking for a winter mountain experience, you are in very safe competent hands with Citi Mountaneering.

January 18, 2023
Unprompted review
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Reply from City Mountaineering

Gracie Elena :)
It's always a fun hosting you! I look forward to hopefully seeing you again!

Rated 5 out of 5 stars

Snowdon Winter Ascent

Had a great wintery weekend in the Snowdonia mountains with City Mountaineering! It was the right amount of challenging and I had a great time hiking the peaks despite the weather. Stuart was an excellent guide and trip leader and I'll definitely be coming back for more City Mountaineering adventures.

January 13, 2023
Unprompted review
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Reply from City Mountaineering

Thanks Tal! I look forward to hosting you on a future City Mountaineering trip :)

Rated 5 out of 5 stars

I’ve now been on two trips with City…

I’ve now been on two trips with City Mountaineering to Snowdonia and the Lake District and both have been incredible! A great balance between adventure and feeling well looked after. Already planning my next trip up Ben Nevis with them!

October 15, 2022
Unprompted review
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Reply from City Mountaineering

Thanks Rachel 😊
The Ben Nevis page has just been updated on the website 😀
https://www.citymountaineering.com/ben-nevis

Rated 5 out of 5 stars

Best way to get to know the mountains

Can't rave enought about Citymountaneering trips! I've been with them in the Lake District, Wales and Scotland. Always well organised and with great itineraries off the beaten track. I also really like how Stuart always considers the impact on the environment and builds the trips with the minimum impact. Can't wait for the next adventure!

October 14, 2022
Unprompted review
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Reply from City Mountaineering

Thank you [anonymous person] 😊
The environmental impact of our trips is always one of our top considerations

Rated 5 out of 5 stars

Fantastic trip.

Great, well organised trip with lovely accommodation. Thank you Stuart for a great weekend. Really appreciated the off-the-beaten-track routes.

October 9, 2022
Unprompted review
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Reply from City Mountaineering

Thank you Liz. I’m so glad you enjoyed the Lake District trip with us 😊

Rated 5 out of 5 stars

Best time climbing Kilimanjaro

What an amazing experience climbing Kilimanjaro is city mountaineering. Stu was welcoming, knowledgeable and supportive from the start of the trip. The team on the ground were amazing and everything about this trip was perfect! City mountaineering are the people to go with if you’re thinking about climbing to the roof of Africa!

September 5, 2022
Unprompted review
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Reply from City Mountaineering

Thank you Anton! 😊
Already looking forward to Aconcagua next year 😀

Rated 5 out of 5 stars

Just back from climbing Kilimanjaro…

Just back from climbing Kilimanjaro with Stu at City Mountaneering- can't recommend this enough- amazing experience and would not have had the confidence to get to the top without the support from Stu and the team. 5 stars!!!

August 12, 2022
Unprompted review
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Reply from City Mountaineering

Thanks Nikki 😊
Already to looking forward to Aconcagua next year! ⛰

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