City Parking Reviews 

775
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the staff for being kind, friendly, efficient, and helpful. People also appreciate the quick and prompt service, especially when retrieving their vehicles. Reviewers often find the locations convenient and easy to access, with many noting reasonable pricing, particularly when prepaid. However, some customers also noted significant wait times for car retrieval, causing frustration. A few other people also felt that certain staff members were unprofessional or confrontational. Additionally, some reviewers reported being asked to pay extra fees despite having prepaid online and others experienced issues with tight spaces or difficult access at certain locations.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the staff as kind, friendly,... See more

Location

Clients share ambiguous opinions on location, with many reviewers appreciating its convenience for... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the efficiency, friendliness, and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding rates reasonable and convenient,... See more

Payment

Users describe negative interactions with payment, often being forced to pay extra despite having prepaid... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The garage is wonderful and the people are very kind. It was difficult yesterday morning because the facility was not adequately staffed to accommodate the Police Academy graduation and cars were line... See more

Rated 4 out of 5 stars

Wish there had been more options available in the location that I was looking for. The garage attendant at the garage that I ended up using was very nice and my car was waiting for me at my pick up t... See more

Rated 4 out of 5 stars

Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because... See more

Rated 4 out of 5 stars

We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.



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3.7

Average

TrustScore 3.5 out of 5

775 reviews

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3.7

All reviews

(775)

109 reviews in the last 12 months

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Rated 4 out of 5 stars

Good experience overall

Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because of the wait time

March 3, 2026
Rated 5 out of 5 stars

Great Locataion and Great Price

Great Locataion and Great Price! I am a frequent visitor to NYC and always drive in. I just found this location and it is great - it is far enough away from the theaters that you aren't waiting in long lines for your car when the shows all end at the same time. The staff were great - there was plenty of room to safely navigate my vehicle (I sometimes am afraid I am going to bump into the wall it is so narrow - but not here. This is now my go to parking location in NYC!

February 25, 2026
Rated 5 out of 5 stars

You reserve, they're open for you!

I've booked other places to park, and arrived only to be told the lot was full. NOT AT CITY PARKING - you book a spot, and they have it for you! And they are very kind during the transactions. My new "go-go" when I need to drive to NYC.

January 14, 2026
Rated 4 out of 5 stars

Close parking at a reasonable price

We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.

December 31, 2025
Rated 5 out of 5 stars

Small but efficient garage

Though garage is very tight on space, attendant was great, let us use bathroom, told him what time we would be back. Car was accessible when we returned and we were on our way, no hassles.

December 30, 2025
Rated 2 out of 5 stars

I have parked with City Parking for Several Years…

I have parked with City Parking for several years largely due to the convenient location. During that time I've incurred damage to my car amounting to almost $2000 -- Rats ate through the wires of the car....the front grill from the car was "missing" when I went to pick up the vehicle. The garage did NOTHING to address either issue and suggested it was not their responsibility.

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

Convenient but slow moving

The lot is conveniently located and fairly priced given the “going rate” of parking in the area, however, I had to wait in line for 30+ minutes before making it to the attendant, and have been watching the same people waiting to pick up their vehicles for that entire time as well. Maybe they’re understaffed during the holidays, but it is very slow moving, more-so than other lots, and if you’re doing something that begins at a specific time you need to take that into consideration

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

A parking garage you can trust

Former Icon Parking garage is now City Parking. Well lit and organized. Car was well taken care of. Service was prompt, no issues. They have a restroom for the public to use with multiple stalls. Affordable rates (book online for discounts). Generous cancellation policy. Recommended, and will return if in the area.

December 7, 2025
Rated 5 out of 5 stars

Reliable

Fast. Reliable. No issues ever. My go to garage when visiting the Animal Medical Center.

December 13, 2025
Rated 2 out of 5 stars

Inconsistent Pricing

I had pre-paid online, but upon pickup of my vehicle I was told that the online pre-paid rates were wrong and that I would be charged extra for parking. The web rates should have been honored as this was the advertised rate which I was charged in advance for parking, otherwise I would have researched additional pricing at other garages. I did wind up paying the extra for parking as I was NOT informed of this until it was time to pick up my vehicle that had already been parked in the garage for the day.

November 28, 2025

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