City Parking Reviews 

Terrible experience. This is a very poorly managed garage. The attendant made us circle the block just to re-enter, which caused us to be late for our play. To make matters worse, the garage has almost no signage, making it confusing and frustrating to navigate. I would not recommend parking here.

The garage charged us more after we already booked with SpotHero. They are a scam. They were very rude and told us to look at the signs, no signs stated anything would be extra. They refused to get our car until we paid the fee they overcharged us for. They are terrible and we will never park there again.

I had a terrifying experience in this parking garage. I was stuck in the elevator for over 20 minutes and the emergency button and phone did absolutely nothing. We called the parking garage for help and no one responded or came to assist us. We even contacted the fire department, and no one showed up.

I only got out because two men who were stuck with me forced the doors open and people outside heard us yelling. This is a serious safety issue and completely unacceptable.

If this is how they handle emergencies, I do not feel safe returning here. Elevators should be properly maintained, and there should be staff available to respond when people are trapped. I hope management takes this seriously and fixes these safety failures.

The Colombian attendant was extremely unprofessional and confrontational. My wife had already paid through “Spothere,” and even after we showed him proof of payment, he insisted we pay again—specifically in cash. When I refused, he closed the main door and began yelling and cursing at me in front of my wife and two daughters. He detained us for about 30 minutes until I called the police. After leaving, I also discovered scratches on the front bumper and passenger-side fender. Overall, it was an unacceptable and distressing experience.

All ok as expected

Easy! Also very prompt and friendly staff.

We couldn't take our keys, couldn't come back to the car to grab some stuff. Was charged 6 bucks to exit and worst of all we left their garage WITH A SCREW IN OUR TIRE! These people cannot be trusted with our vehicle and I wouldnt suggest trusting them with yours.

The staff was courteous and professional.

Very close to MSK, where I was going. Got into the lot very quickly when I got there and out of the lot as quickly when I left . The attendant was personable.

Great service and very affordable if you pay ahead of using.

I am frustrated by a lack of response from customer service - after repeated follow ups.

Great location and staff. Easy access in and out on a weekend

City parking is really good at refunds at least if their lots are full. Super responsive.

Do Not Book with SpotHero
Our $15 parking reservation became $55 in reality. Undisclosed “oversized” vehicle and “late” charges made this parking experience far more expensive than the open market.

Yall still owe me $15 from last week when I paid for parking and was told there’s no space leave and get a refund, smh

The person who was dealing with me was too rude.

Always helpful, always respectful, always careful with the car. Reasonably priced.

Manager always says they are full no matter what time you arrive.

I literally took photos of my car on dropoff and pickup, they put a large dent in the door, and then even after I got three local estimates, they wouldn't come close to matching even the lowest estimate. Avoid at all costs. The manager is a good guy, but their employees are incompetent and their claims department is crooked.

I had a reservation for 1 PM which should have left ample time to make my 1:30 appointment at MSK. When I arrived at my reservation time I was told they had no space for me and told me to wait across the street. Meanwhile car after car arrived trying to enter the garage creating a huge jam because this location has just one narrow driveway for both entrance and exit. After 30 stressful minutes for me I finally got in at 1:29. After this experience I will use other options several blocks away from my destination, rather than return to this lot which is conveniently located right next to the hospital.