City Parking Reviews 

Everything went wrong. I prepaid $45 plus tax for 12 hours. They’re trying to charge me another $42 for a total of $87 for less than 12 hours. Spot hero got it wrong too. They also parked my car in a small car spot and charged me another $10 for oversize!

Good service

This place is a rip off! I paid in advance on the spothero app. I got back an hour before my deadline. The attendant told me I owed an extra $25 or he wouldn't give me my car. He said the app made a mistake and it wasn't his fault. He was rude, obnoxious and a liar. I will NEVER go there again!!!

Easy to schedule a parking spot and quickly to drop off and pick up

Upon retrieving my vehicle, I personally witnessed an employee of this company driving my vehicle and striking the curb with the rear tire and aluminum rim while turning the corner toward the exit ramp of their garage, immediately before handing the car over to me. This impact caused visible scratches and damage to the rim. The curb itself shows significant traces of aluminum from the rim, which are clearly visible in the photo I submitted as part of my claim documentation.

I immediately brought these circumstances to the attention of the driver and his manager on-site. The driver apologized for his mistake and stated in front of his manager “I can lose my job because of this”. I subsequently submitted a claim along with photographic evidence clearly showing the damage.

Despite this, I was informed that my claim has been denied. I find this decision unacceptable given the evidence provided, which strongly supports that the damage occurred as I witnessed it, while my car was in their company’s custody and control.

Very convenient, easy to park plus garage attendant was a very professional, nice person. I will park again at that location!

Waited 2 hours to pick up my vehicle, after I arrived at the time I said I would. Some people picked up their car sooner than they should've, there didn't seem to be a good system to have the cars brought up. I guess the elevator broke down after I waited 2 hours, but nobody told us whatahppened, or when it would be fixed. Horrible customer service, no offer to provide compensation.

Easy entrance and exit. The staff member was polite and accommodating. I will use this parking garage again.

Large entry space into the garage, making a driver feel very comfortable. Upon arrival inside the garage, was greeted by the attendant with the utmost warmth. Exiting the garage was a breeze as the car was parked in a perfect spot by the attendant, knowing my exit time in advance. Would certainly park in this garage in the future, as and when needed.

Do not reserve parking here!! I prepaid parking there today (6/25/25), arrived on time and a very rude employee told us we could not park there because they had no spaces left. When I told him I was prepaid he said “get a refund.” He was totally dismissive a rude. We almost ran late for our show. Never again!!!!

The worker was very helpful, when my planned arrival time changed by more than an hour.

So convenient and easy to make a reservation!

The entry/exit on 49th st and 50th st makes this a great garage as you can enter and exit without circling the block. Makes it a great location.

Easy to book, good price. Staff extremely helpful, totally satisfied with experience. Will be coming back.

Only one parking attendant and he wasn't the friendliest guy.

Took over an hour to get our car. The attendant said that he had to clear the cars that one on the ramp of the entrance to give space to getting cars from downstairs which makes no sense. If there are cars blocking other cars then they should call the ticket numbers and then those people can get their cars out first. People were skipping the line and there attendants were not organized in dealing with the amount of vehicles in lot. 2 attendants is not enough when there are events going on in MSG. People were going downstairs and getting their vehicles not safe to leave keys in the car. Anyone could steal a vehicle.

Terrible experience. I booked an online reservation that had an entry time of 930-959. I arrived promptly at 930 and waited on the ramp inside the garage for over 30 minutes because they only had 1 attendant working. When we finally parked it was 10:07. When I went to pick up my car the attendant refused to give me my keys until I paid an additional 10 dollar fee because we arrived late. I explained we were on time but the delay was 100% caused by the attendant. They refused to listen and would not give me my keys until I paid the fee. Absolute robbery. I would never park here again. I got charged for the incompetency of the employees.

Good price, easy transaction.

There were some challenges, like I couldn't find the key to my mobility scooter so I left early, after they parked my car. Another car wouldn't start while 2-3 families were anxious to get out. There was only one employee, but he was helpful to me, polite even when other people were yelling at him, hustled while keeping his cool. He was a star, but should have had a partner