CitySprint - Bristol Reviews 

1,869
TrustScore 5 out of 5

4.9

Unit 18 City Business Park, Easton Road, BS5 0SP Bristol, England, GB


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Rated 5 out of 5 stars

Excellent delivery, really friendly and helpful. Actually read our door sign, rang bell and came into communal flat hall which makes a nice change, most drivers just dump deliveries outside main bott... See more

Company replied

Rated 5 out of 5 stars

Gareth (PA01) is very friendly, efficient and trust worthy. He comes into our office discretly to collect the out going medical records and give us our delivery. He manages this without disturbing a... See more

Company replied

Rated 5 out of 5 stars

The delivery driver was amazing!! It's a building site, without a proper address yet with royal mail, and he managed to find his way in and find my caravan in the pouring rain. Very friendly and hel... See more

Company replied

Rated 5 out of 5 stars

I had excellent experience with the city link driver, Kay - PL81. The service was outstanding, she was polite, professional and friendly. She placed my materials exactly where I wanted them. It’s no... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 18 City Business Park, Easton Road, BS5 0SP, Bristol, England, United Kingdom

  • 01179 555566

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,869)

2,737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, friendly driver and mate, unloaded to desired place. Thank you

July 14, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We appreciate you taking the time to leave us a review. We're happy to hear that our team was friendly and helpful in unloading your delivery to the desired location.

Rated 5 out of 5 stars

Great service

Great service, even helped get our delivery round the back.

July 12, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're glad you found our service great, and we appreciate the positive feedback regarding your delivery. Thank you for your review!

Rated 5 out of 5 stars

more such suppliers BL23

July 12, 2025
Unprompted review
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Reply from CitySprint - Bristol

We appreciate your feedback and are glad to hear you're happy with our suppliers. Thank you for your support.

Rated 5 out of 5 stars

Garden Gravel

I had ordered three bags of gravel for delivery as I dont drive. The delivery driver was very helpful asking me where he should leave it. This is a markedly better experience from the last order of gravel that was delivered by another delivery service, and throw onto my outside door mat, so we'll done CitySprint and thank you courier BL23.

July 12, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that you had a better delivery experience this time! We appreciate you letting us know that our delivery driver was so helpful. It's great to know that the service met your expectations. Thank you for your positive feedback.

Rated 5 out of 5 stars

BL23

BL23 - Quick, efficient and polite. Really nice guy!

July 11, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that you found our service quick, efficient, and polite. We appreciate you taking the time to leave us feedback!

Rated 5 out of 5 stars

Excellent

Driver checked everything before getting it out van.
Checked again after.

July 9, 2025
Unprompted review
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Reply from CitySprint - Bristol

We appreciate you taking the time to share this with us. We will look into the situation to ensure our standards are maintained.

Rated 5 out of 5 stars

Excellent service

My courier was really helpful, I asked if he could take the delivery with really heavy compost bags into our back garden. He was really kind and agreed and expertly sorted it. Great Service.

July 2, 2025
Unprompted review
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Reply from CitySprint - Bristol

Thank you for your review; we are delighted to receive your feedback. We're happy to hear that our courier was helpful and accommodating with your delivery. We look forward to delivering for you again.

Rated 5 out of 5 stars

Gareth is great

Gareth is always on time, very helpful and a generally all round good person.

July 1, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that you had such a positive experience! Thank you for taking the time to leave us such wonderful feedback; we appreciate it.

Rated 5 out of 5 stars

Very friendly

Very friendly, always a pleasure to see and is very efficient

July 1, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We are so glad you find your visits pleasant and efficient. Thank you for taking the time to share your positive experience with us!

Rated 5 out of 5 stars

Gareth (PA01) is very friendly

Gareth (PA01) is very friendly, efficient and trust worthy. He comes into our office discretly to collect the out going medical records and give us our delivery. He manages this without disturbing anyone working. He arrives about the same time each week and can be relied upon. He has also mastered the confusion of our two sites without a complaint.

July 1, 2025
Unprompted review
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Reply from CitySprint - Bristol

Thank you for taking the time to leave us a review; we are delighted to receive your feedback. We appreciate you highlighting the positive aspects of the service you received. We look forward to delivering for you again in the future.

Rated 5 out of 5 stars

Very efficient delivery

I was kept in the loop and tracked the order. The man that delivered (BL23) was very efficient and polite. Considering it was 31 degrees he still delivered quickly

June 30, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that you were informed about your order and could track it. We appreciate your recognition of the delivery person's efficiency and politeness, especially in that heat. Thanks for your feedback!

Rated 5 out of 5 stars

The delivery driver was very polite

The delivery driver was very polite and confirmed the delivery name and address before he got the products out of the van. He carried the heavy parcel to where I asked him to put it and he was very nice. Thank you 🙂 Driver number BL23

June 30, 2025
Unprompted review
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Reply from CitySprint - Bristol

Thank you for your review. We're happy to hear that the delivery driver was polite and helpful, confirming details and assisting with the heavy parcel. We appreciate your positive feedback.

Rated 5 out of 5 stars

very precise delivery system.

Love the tracking system.... I knew exactly when the couriers were going to arrive ...
Thanks for putting the heavy bags in the back garden where I needed them to be! Courier BL23

June 12, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that you found the tracking system helpful and that the courier placed your heavy bags where needed. We appreciate your positive feedback!

Rated 5 out of 5 stars

Excellent Service by Courier BL23

We ordered 9 packs of topsoil from Wickes, and the courier, BL23 from Bristol Service Centre, did an excellent job. The delivery was right on time, and he was very polite, friendly, and professional throughout. Great service, much appreciated.

May 22, 2025
Unprompted review
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Reply from CitySprint - Bristol

Thank you for your review; we are delighted to receive your feedback. We look forward to delivering for you again in the future. Many thanks and kindest regards.

Rated 1 out of 5 stars

Absolutely shocking experience

Absolutely shocking experience. Time for delivery was between 1500 and 1900 hours. They informed me they were on their way by a generic message with tracking facilities, at 1844 hours. I tracked them, already running late, their tracking stopped literally 30 seconds from my door, at the end of my road. It was now past 1900 hours, they close business at 1900! I received an automated call that cut off and then the tracking stopped and said the delivery was cancelled. Still have not received any further contact from them, so had to call the company they were delivering from to find out they were going to redeliver two days later! I have since found out they have been bought out by DPD - `enough said!!

May 20, 2025
Unprompted review
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Reply from CitySprint - Bristol

Hello Kerrie, thank you for taking the time to leave us a review. I am sorry to hear that our service didn't meet your expectations. I would love to be able to look into this further for you, if you could kindly send me an email - customercare@citysprint.co.uk with your delivery reference number and an appropriate contact number I will be happy to discuss this further. Thanks, Daniel

Rated 5 out of 5 stars

Great service

Post arrived within time given. Very polite driver. Happy to place item where I needed it. Great service by courier BL23

May 7, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

Thank you for your review. We are delighted to receive your positive feedback and that you were happy with our service. We look forward to delivering for you again.

Rated 5 out of 5 stars

Prompt and helpful delivery staff

Prompt and helpful delivery staff - BL23.

May 14, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We appreciate your kind words about our delivery staff. We strive to provide excellent service and are glad to hear that our team met your expectations.

Rated 5 out of 5 stars

Friendly helpful and very nice 😊

Friendly helpful and very nice 😊

Driver BL04 Rob Good

May 13, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're thrilled to hear about your positive experience! It's wonderful to know that our driver provided friendly and helpful service. We appreciate your kind words and will share your feedback with the team.

Rated 5 out of 5 stars

Rob good ( BL04) was very helpful and…

Rob good ( BL04) was very helpful and friendly will surely recommend

May 13, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're so glad to hear that you had a positive experience with Rob. We appreciate your kind words and are thrilled that you would recommend us to others.

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