Nice one MARTIN NR42 A great delivery driver. Some drivers I've bumped into over years have been pure garbage, not Martin. Helpful, happy all round great man. Give him a pay rise.
Company replied
Location
Switch locationUnits 32 & 34 Hellesdon Park Industrial Estate, Hellesdon Hall Road, NR6 5DR Norwich, Norfolk, GB
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See what reviewers are saying
When I place an order from Wickes I have always had the same delivery driver. His name is Jed and what makes him very special is he's always polite and very cheerful. I've had other goods delivered by... See more
Company replied
I have a delivery delivered by MARTIN NR42, brilliantly handled, with care and finesse. Also gave me storage information about my delivery and "do's and don'ts". For someone who doesn't have many p... See more
Company replied
I ordered 7 x bags of compost from Wickes and decided to opt for delivery - selected a next-day drop and true to their word, City Sprint (Norwich) delivered. More importantly, a friendly, helpful driv... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
Units 32 & 34 Hellesdon Park Industrial Estate, Hellesdon Hall Road, NR6 5DR, Norwich, Norfolk, United Kingdom
- 01603 594437
4.9
Excellent
860 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Totally unreliable
Totally unreliable - got email and texts stating I would be second delivery today in a delivery timeslot of 8am-12noon
Tracking showed courier heading off to north Norfolk away from my address
I rang City Sprint and was assured delivery woul be with me in 1 hour well inside delivery timeslot
10 minutes later tracking showed my items had been delivered to some different address and signed for by an unknown person called Daniel Jemp
I rang City Sprint AGAIN and was told the driver had erroneously showed the delivery as complete but that he would be with me before 12 noon - as delivery had been shown as delivered I could no longer track the actual courier van on a map - how convenient for them
12 noon came and went, no delivery update, no update phone call just nothing
They are as bad as all the other couriers
August 14, 2025
Unprompted review
Nicky always happy to help
Nicky always happy to help. No job is to big. Always works with a smile.
July 25, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery driver Nicky
The delivery driver Nicky, was very willing to help by stacking the wood where it made it easier for me to move it to the job, and with a smile!
May 27, 2025
Unprompted review
Reply from CitySprint - Norwich
We're happy to hear that the delivery was helpful and convenient, and we appreciate you mentioning the driver's positive attitude. Thank you for your feedback!
Great Wickes Delivery.
Ordered a product from Wickes today, which was delivered by a lovely man named Darren (from Great Yarmouth) he was very pleasant, he helped us unload the delivery and gave us time to do it properly. He was a very nice guy! 5 star RECOMMEND!!
May 7, 2025
Unprompted review
Reply from CitySprint - Norwich
Thank you for taking the time to leave us a review. We are delighted to hear about your positive experience with our delivery service. We appreciate you recognizing the excellent work of our delivery driver.
What an amazing lady
What an amazing lady - the heat was dangerously hot and she literally carried 47 boxees of tiles on her own into my house.So so friendly I jist felt so sorry for her expected to do this task on her own. Amazing lady
May 2, 2025
Unprompted review
Reply from CitySprint - Norwich
We are so glad to hear about your positive experience. It's wonderful to know that our team member went above and beyond to ensure your satisfaction. We appreciate you taking the time to share your feedback.
Very Impressed
Nikolett (NR30) was extremely helpful and friendly with my delivery. There were 40 bags of floor level compound (20kg each) and she unloaded the whole lot.
April 22, 2025
Unprompted review
Reply from CitySprint - Norwich
We are thrilled to hear about your positive experience with Nikolett. It's wonderful to know she went above and beyond to ensure your delivery went smoothly. We appreciate you taking the time to share your feedback, and we will be sure to pass your kind words along to Nikolett.
Nikolett was amazing
Nikolett was amazing. Great with delivering fragile tiles, super helpful and a delight to talk to.
April 17, 2025
Unprompted review
Reply from CitySprint - Norwich
We're thrilled to hear about your positive experience with Nikolett. It's wonderful to know that she provided such excellent service and made your delivery a pleasant one. We appreciate your kind words and will share your feedback with her.
Thank you Nikolett NR30
The courier today was very polite, efficient and courteous. The load was quite heavy and she unloaded it and stacked it in my garage quickly and with a smile.
April 18, 2025
Unprompted review
Reply from CitySprint - Norwich
Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with our courier. We appreciate your kind words and are glad that you were impressed with their efficiency and helpfulness.
Professional service with care.
Professional service with CARE by Jason pa33. Medication from hospital delivered on time.
April 10, 2025
Unprompted review
Reply from CitySprint - Norwich
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Lewis.
Jason PA33 always on time.
Jason PA33 always on time.
Reliable & friendly.
A very proffesional service.
Many thanks
April 10, 2025
Unprompted review
Reply from CitySprint - Norwich
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Lewis.
The delivery was easy and the driver…delivery of medication
The delivery was easy and the driver was good The driver was JasonPA33
April 7, 2025
Unprompted review
Reply from CitySprint - Norwich
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Lewis.
Such an amazing service
Such an amazing service. Thank you so much Neil NR79
So lovely to be greeted with a happy face. Thank you Neil ❤️
April 4, 2025
Unprompted review
Reply from CitySprint - Norwich
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Lewis.
Excellent service as usual
Excellent service as usual, thanks Neil NR79
April 3, 2025
Unprompted review
Reply from CitySprint - Norwich
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Lewis.
On time delivery by very polite driver
April 2, 2025
Unprompted review
Reply from CitySprint - Norwich
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Lewis.
Arrived during time expected and courier was lovely!
Meds arrived during the time expected, after I had to cancel previous day's delivery due to unforeseen circumstances. And the courier who delivered it, (KELLY L3699, according to my wife who took delivery, was lovely. A smooth and easy experience. Thank you very much.
April 1, 2025
Unprompted review
Reply from CitySprint - Norwich
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben
Always informed and always on time.
April 1, 2025
Unprompted review
Reply from CitySprint - Norwich
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben
Reply from CitySprint - Norwich
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben
Reply from CitySprint - Norwich
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben
Another fine delivery from CitySprint
Another fine delivery from CitySprint
I was kept informed at every step and NEIL NR79 was friendly when he arrived at my doorstep.
March 14, 2025
Unprompted review
Reply from CitySprint - Norwich
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben
CitySprint review. Thank you Kelly
CitySprint review. Kelly L369 delivered my medication from the NNUH hospital pharmacy today. The delivery was made to my door and was on time. Kelly was helpful, polite and pleasant.
Thank you
Heather Reeves
March 14, 2025
Unprompted review
Reply from CitySprint - Norwich
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben
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