CitySprint - Reading Reviews 

1,171
TrustScore 5 out of 5

4.9

Units 1 & 2 Multiparc, Headley Road East, Woodley, RG5 4SB Reading, Berkshire, GB


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Rated 5 out of 5 stars

Zsolt from CitySprint Reading delivered our delivery from Wickes today. Very impressed with this Company, received timely updates about the delivery & Zsolt called when we were the next delivery sto... See more

Company replied

Rated 5 out of 5 stars

First delivery was cancelled due to the driver phoning in sick. We weren’t informed until 5 minutes before the delivery window closed - so the experience didn’t start well However, the courier we... See more

Company replied

Rated 5 out of 5 stars

The driver was extremely polite and asked where we wanted our delivery put. He drove carefully and took care to make sure that our cement bags were well protected. He really did go the extra mile. So... See more

Company replied

Rated 5 out of 5 stars

Had my Wicks order delivered today, very impressed with the updates. I'd also like to express how nice your drive ZSOLT / RO29 was, he was very polite and courteous, refused any help delivering some... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Units 1 & 2 Multiparc, Headley Road East, Woodley, RG5 4SB, Reading, Berkshire, United Kingdom

  • 01189 205100

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,171)

2,632 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication with delivery times…

Good communication with delivery times friendly courier helped with they unloading excellent service

July 15, 2025
Unprompted review
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Reply from CitySprint - Reading

We appreciate you sharing your experience! We're happy to hear that you were pleased with the clear communication regarding delivery and the courier's helpfulness and friendliness.

Rated 5 out of 5 stars

Very polite

Very polite, friendly driver. Fast, efficient and careful. Couldn’t ask for a better service. Thank you Zsolt/RO29.

July 16, 2025
Unprompted review
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Reply from CitySprint - Reading

Thank you for your review; we are delighted to receive your feedback. We appreciate you taking the time to share your experience with our service. We look forward to delivering for you again in the future.

Rated 5 out of 5 stars

Zsolt/R029

Amazing delivery! Helpfull and very polite. Highly recommended!

July 16, 2025
Unprompted review
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Reply from CitySprint - Reading

We appreciate you taking the time to leave us a review. We are so happy to hear you had a wonderful experience with our delivery service.

Rated 5 out of 5 stars

Zsolt/R029 was perfect

Zsolt/R029 was perfect, on time really good positive attitude and delivered my items with care.

July 16, 2025
Unprompted review
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Reply from CitySprint - Reading

We appreciate you taking the time to leave us a review. We are happy to hear that our delivery driver was punctual, positive, and careful with your items.

Rated 5 out of 5 stars

Lovely guy

Lovely guy, carried my cement bags to the side door for me. Credit to your company. His name is Trevor R038.

July 11, 2025
Unprompted review
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Reply from CitySprint - Reading

We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback and are glad our employee was so helpful.

Rated 5 out of 5 stars

A cheerful driver.

Aaron arrived within the expected timespan. He was cheerful and deposited the boards exactly where asked. Faultlrss

July 10, 2025
Unprompted review
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Reply from CitySprint - Reading

We're happy to hear that the delivery was on time and the boards were placed correctly. Thank you for your positive feedback; we appreciate it very much!

Rated 5 out of 5 stars

On time what a lovely guy AARON…

On time and what a lovely guy AARON (R026)
We are pensioners (my husband has a broken neck) Aaron carried the plywood into our garden which was fantastic. Such a breath of fresh air it made our day. Thank you AARON and Citysprint
**A company is only as good as its employees**

July 8, 2025
Unprompted review
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Reply from CitySprint - Reading

We're happy to hear that the delivery went smoothly and that our employee was so helpful. We appreciate you taking the time to share your positive experience. It's great to know we made your day!

Rated 5 out of 5 stars

Personable and professional

Delivered on time, professional service, well mannered and personable. Service provided by Ross.

July 5, 2025
Unprompted review
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Reply from CitySprint - Reading

We're happy to hear that you had a positive experience! We appreciate you mentioning our team's professionalism and timeliness. Thank you for your feedback!

Rated 5 out of 5 stars

TrevorR038 was an incredibly helpful…

TrevorR038 was an incredibly helpful guy, transporting numerous bags of gravel around the perimeter of my house all the way to the back. Friendly, cheerful and polite.

June 21, 2025
Unprompted review
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Reply from CitySprint - Reading

We're happy to hear that our team member was so helpful transporting the gravel. We appreciate you taking the time to share your positive experience and kind words.

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Call from the driver, (Zoslt/R029) where i arranged a safe place drop off, and a follow up from CitySprint to confirm my request. Driver dropped the 10 bags of gravel exactly where i requested. Good job.

July 4, 2025
Unprompted review
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Reply from CitySprint - Reading

We're happy to hear that the delivery went smoothly and that the driver followed your instructions for a safe drop-off. We appreciate your positive feedback and are glad you were satisfied with our service. Thank you!

Rated 1 out of 5 stars

City Sprint lost my order

I ordered materials from Wickes in Farnborough to be delivered by Citysprint today. Having picked up the goods from Farborough at 10 a.m. the driver apparently delivered the goods to my house at 11.45 and I apparently signed for them. I live no more than 20 minutes away from the warehouse so can only assume that the driver drove for almost two hours to the wrong address or is laying a floor in their loft.

July 3, 2025
Unprompted review
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Reply from CitySprint - Reading

Thank you for taking the time to leave us a review. I am sorry to hear that your experience was not as expected. I have requested some additional information so that I can review the issues that occurred. Many thanks, Daniel.

Rated 5 out of 5 stars

Ross the delivery driver was very…

Ross the delivery driver was very friendly and helpful, moved two massive plasterboard sheets on his own!

June 30, 2025
Unprompted review
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Reply from CitySprint - Reading

We appreciate you taking the time to leave a review. We are so glad to hear that our delivery service was helpful and friendly. We look forward to serving you again.

Rated 5 out of 5 stars

Zsolt (R029) for the win

Overall good experience. Communication was good and my courier Zsolt (R029) rang me to let me know he’d be 10 minutes away, as well as to ensure he was going to the right place. Very polite man and very helpful in getting my goods (multiple packs of flooring, skirting and architrave) delivered.

June 27, 2025
Unprompted review
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Reply from CitySprint - Reading

Thank you for taking the time to leave us a review; we are delighted to receive your feedback. We're happy to hear that you had a good experience and that our communication and delivery were helpful. We look forward to delivering for you again in the future.

Rated 5 out of 5 stars

It was delivered quickly efficiently

It was delivered quickly and efficiently and all af the items were in good condition.
The delivered walked through the items he had delivered and didn't waste time.
It was delivered by zsolT/Ro29

June 27, 2025
Unprompted review
CitySprint - Reading logo

Reply from CitySprint - Reading

We're happy to hear that your delivery was quick and efficient, and that all items arrived in good condition. We appreciate you noting the care taken during the delivery process. Thank you for your positive feedback!

Rated 5 out of 5 stars

Polite and prompt

Zsolt R029 rang 5 mins ahead and delivered as expected. Very polite and prompt service.

June 27, 2025
Unprompted review
CitySprint - Reading logo

Reply from CitySprint - Reading

We appreciate you taking the time to leave us a review. We're happy to hear that you received polite and prompt service and that the delivery met your expectations.

Rated 5 out of 5 stars

I get more impressed with each…

I get more impressed with each delivery.
As usual the driver Aaron RO26, this time. Polite and helpful.

June 26, 2025
Unprompted review
CitySprint - Reading logo

Reply from CitySprint - Reading

We appreciate you taking the time to leave us a review. We're happy to hear that you are impressed with our deliveries and that our driver was polite and helpful.

Rated 5 out of 5 stars

Delivery driver was lovely and very…

Delivery driver was lovely and very professional Z Solt R029 from Reading service centre.

June 27, 2025
Unprompted review
CitySprint - Reading logo

Reply from CitySprint - Reading

We appreciate you taking the time to leave us a review. We're happy to hear that our delivery driver from the Reading service center was lovely and professional.

Rated 5 out of 5 stars

Joe was very helpful with delivery and…

Joe was very helpful with delivery and helped me take it into the garden. Excellent service.

June 25, 2025
Unprompted review
CitySprint - Reading logo

Reply from CitySprint - Reading

We appreciate you sharing your feedback and are delighted to receive it. We're happy to hear that you found the delivery service helpful and excellent.

Rated 5 out of 5 stars

Very helpful

Julius the driver was a massive help and helped me unload a pallet of heavy tiles and carried them into the garage.

June 23, 2025
Unprompted review
CitySprint - Reading logo

Reply from CitySprint - Reading

We appreciate you taking the time to leave us a review. We're so glad to hear that our driver was such a great help to you with your delivery.

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