CitySprint - Sheffield Reviews 

1,026
TrustScore 5 out of 5

4.9

6b Aspen Way, Bessemer Way, Templeborough, S60 1FB Rotherham, GB


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Rated 5 out of 5 stars

Great service fast delivery city sprint have brought me loads of deliveries from Wicks and are always bang on time and very reliable, efficient and very helpful 5*****

Rated 5 out of 5 stars

Augustus. ( sf83) Was great really friendly very professional . Handed me the good took signature I've know othe delivery companies just drop stuff on floor and drive off Augustus was super frie... See more

Company replied

Rated 5 out of 5 stars

Just had a delivery by James lifted 3x40 kg bags of sand effortlessly.If I could leave 6 stars I would in an instant, this company and all who work there are the Platinum standard for deliveries.My v... See more

Company replied

Rated 5 out of 5 stars

Brilliant service, doesnt rush you to the door which is brilliant for disabled people who are trying to get to the door. Weve had multiple deliveries from this lovely gentleman, and each time hi... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • 6b Aspen Way, Bessemer Way, Templeborough, S60 1FB, Rotherham, United Kingdom

  • 0114 3990348

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,026)

2,686 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent as always

Excellent as always - Driver (Mark) was polite and professional. I received a text beforehand to advise of delivery time and package arrived well within the time allocated.

July 7, 2025
Unprompted review
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Reply from CitySprint - Sheffield

Thank you for your review. We are happy to hear that you consistently have an excellent experience and that the delivery arrived within the allocated time. We appreciate your positive feedback regarding our service.

Rated 5 out of 5 stars

Fantastic delivery

Mark sd08 delivered my son's medication today he was very nice and on time he gave us a great service

July 7, 2025
Unprompted review
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Reply from CitySprint - Sheffield

Thank you for your review; we appreciate your feedback. We're happy to hear that the delivery of your son's medication was a great experience for you. We look forward to serving you again.

Rated 5 out of 5 stars

This is not the first time I have…

This is not the first time I have received a delivery from city sprint and they have always been excellent. I receive a call before they are due having received notification of a period of time in which they are coming. The driver, Mark, is always very pleasant, helpful and efficient. He’s a happy guy and looks like he enjoys his job - a credit to the company he works for.

July 7, 2025
Unprompted review
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Reply from CitySprint - Sheffield

Thank you for taking the time to leave your positive feedback. We're happy to hear that you consistently have excellent delivery experiences with us. It's great to know our team members' pleasant and helpful service is appreciated. We look forward to serving you again.

Rated 5 out of 5 stars

Excellent delivery

Good, on-time, friendly, efficient delivery. Mark (5008) was excellent.

July 4, 2025
Unprompted review
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Reply from CitySprint - Sheffield

We appreciate you sharing your positive delivery experience! We're happy to hear that our service was good, on-time, friendly, and efficient.

Rated 5 out of 5 stars

Mark SD08

Mark SD08 was very polite and friendly
He was actually 30 minutes early with the delivery our time slot was 10.30 to 13.30 and he arrived at 10 am
Very happy as we could then get on with our day

July 4, 2025
Unprompted review
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Reply from CitySprint - Sheffield

We're happy to hear that our delivery person was polite and arrived early! We appreciate you letting us know you were able to get on with your day sooner. Thank you for your positive feedback.

Rated 5 out of 5 stars

Wonderful service & wonderful courier 🙂

The gentleman mark sD08 was banging on my door for almost 10 minutes as I'd been awake most of the night poorly & he was absolutely wonderful so helpful & polite & very understanding what a lovely helpful service as without it as I'm in a wheelchair & can't get out I wouldn't get my medication thank you so much

July 3, 2025
Unprompted review
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Reply from CitySprint - Sheffield

We appreciate you sharing your experience. We're happy to hear that our service was so helpful and understanding, especially given the circumstances. It's wonderful to know that we could assist with your medication needs. Thank you for your positive feedback!

Rated 5 out of 5 stars

MARK SD08 really nice guy

MARK SD08
As always on time, pleasant and respectful.

July 3, 2025
Unprompted review
CitySprint - Sheffield logo

Reply from CitySprint - Sheffield

We appreciate you taking the time to share your kind words. We're happy to hear that you had a pleasant and respectful experience with us.

Rated 5 out of 5 stars

Great service as always

Great service as always, my regular courier Mark (SD08) is always polite, friendly and delivers my medication on time. 10/10 and a big thankyou :)

July 3, 2025
Unprompted review
CitySprint - Sheffield logo

Reply from CitySprint - Sheffield

We appreciate you taking the time to leave us such positive feedback. We're so glad to hear that you consistently receive polite, friendly, and timely service. Thank you!

Rated 5 out of 5 stars

On time and pleasant service

Mark SD08 was on time, pleasant, and really helpful throughout. Great service — would happily recommend!

July 3, 2025
Unprompted review
CitySprint - Sheffield logo

Reply from CitySprint - Sheffield

Thank you for your review. We're delighted to hear that you had a positive experience and that our service met your expectations. We appreciate your recommendation!

Rated 5 out of 5 stars

Amazing super lovely staff member…

Amazing super lovely staff member Augustus (SF83) very kind, efficient and helpful

June 17, 2025
Unprompted review
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Reply from CitySprint - Sheffield

We're happy to hear that a staff member made your experience so positive! We appreciate you taking the time to share your kind words about their helpfulness.

Rated 5 out of 5 stars

Augustus was great

Augustus was great, he delivered my laptop on a timely manner and within the expected timeframe.

Thank you 🙏🏾

June 12, 2025
Unprompted review
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Reply from CitySprint - Sheffield

We're happy to hear that your laptop was delivered promptly and within the expected timeframe. We appreciate you taking the time to leave this positive feedback. Thank you!

Rated 5 out of 5 stars

Mark 5 stars

Mark was on time, friendly and delivered a service with a smile. Thank you

June 16, 2025
Unprompted review
CitySprint - Sheffield logo

Reply from CitySprint - Sheffield

We appreciate you taking the time to share your positive delivery experience! We're so glad to hear that our service was friendly, on time, and delivered with a smile.

Rated 5 out of 5 stars

The courier Mark

The courier, Mark, was on time, friendly and courteous. He made sure l was happy with the delivery before he left.

June 13, 2025
Unprompted review
CitySprint - Sheffield logo

Reply from CitySprint - Sheffield

Thank you for your review. We are happy to hear that you had a positive experience and that our courier was friendly, courteous, and punctual. We appreciate your feedback.

Rated 5 out of 5 stars

Mark who delivered my items was very…

Mark who delivered my items was very nice and polite.
Thank you Mark

June 12, 2025
Unprompted review
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Reply from CitySprint - Sheffield

We appreciate you taking the time to leave us a review. We are so happy to hear you had a positive experience with our delivery service.

Rated 5 out of 5 stars

Thank-you Mark!

Mark was very friendly and on time with my delivery, thank-you!

June 12, 2025
Unprompted review
CitySprint - Sheffield logo

Reply from CitySprint - Sheffield

We appreciate you sharing your positive delivery experience! We're happy to hear that our service was friendly and on time. Thank you!

Rated 5 out of 5 stars

The gentleman Mark Onza was very polite…

The gentleman Mark Onza was very polite and helpful absolute credit to your company 100% excellent customer service thank you.

June 11, 2025
Unprompted review
CitySprint - Sheffield logo

Reply from CitySprint - Sheffield

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service you received; it's great to know we made your day. Thank you!

Rated 5 out of 5 stars

Very friendly and courteous

Very friendly and courteous, the driver called 10 mins before hand to check and confirm collection

June 11, 2025
Unprompted review
CitySprint - Sheffield logo

Reply from CitySprint - Sheffield

We're happy to hear that you found our service friendly and courteous. It's great the driver confirmed the collection beforehand. Thank you for your positive feedback!

Rated 5 out of 5 stars

Augustus is very friendly and…

Augustus is very friendly and professional

June 11, 2025
Unprompted review
CitySprint - Sheffield logo

Reply from CitySprint - Sheffield

We appreciate you taking the time to share your positive experience. We're glad to hear that you found our team member friendly and professional!

Rated 1 out of 5 stars

I had Augustus picking up 3 laptops

I had Augustus picking up 3 laptops, I asked him is there any kind of paper work to state this had been collected.

He got extremely defensive and started to state do I not trust him, then threatened to leave the laptops and I should call the company up again.

He started to get annoyed and talked over me, a simple transaction taking place turned into an argument because I asked for a simple proof of collection for three laptops.

Not saying they will go missing but once he’s dropped them off how do I know they will get logged or anything can go wrong.

Not great service at all, rather intimidating experience.

June 9, 2025
Unprompted review
CitySprint - Sheffield logo

Reply from CitySprint - Sheffield

Hello Imran, thank you for taking the time to leave us a review. I am sorry to hear that our service didn't meet your expectations. I would love to be able to look into this further for you, if you could kindly send me an email - customercare@citysprint.co.uk with your delivery reference number and an appropriate contact number I will be happy to discuss this further. Thanks, Daniel

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. My delivery driver Mark is so friendly and always has 5 minutes for a chat and always asks how I am. It takes me a little time to answer the door he waits patiently for me and says it's no trouble. Always arriving on time and rings me if I don't answer so I never miss my delivery

June 6, 2025
Unprompted review
CitySprint - Sheffield logo

Reply from CitySprint - Sheffield

We appreciate you sharing your positive experience! We're happy to hear that you find our service fantastic and value the friendly, patient, and punctual delivery service. It's great to know our team makes your deliveries stress-free. Thank you!

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