CitySprint - Southampton Reviews 

322
TrustScore 5 out of 5

4.9

Unit 11 Solent Industrial Estate, Hedge End, SO30 2FX Southampton, Hampshire, GB


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Rated 5 out of 5 stars

Delivery was really prompt and the driver was so nice and polite. I wanted to do this review mainly to praise the driver. He delivered some extremely large heavy garden tiles all by himself. It shoul... See more

Company replied

Rated 5 out of 5 stars

Had a Wickes delivery from S057 Andrew Rose, such a lovely guy, really helpful let me know what time he would get to me and put my order in my garden for me. Nothing was to much for him. Such a great... See more

Rated 5 out of 5 stars

Had two deliveries today, both drivers very patient, polite, helpful, made sure I could manage... excellent staff. I am used to other companies literally throwing items on doorstep and gone in under... See more

Company replied

Rated 5 out of 5 stars

George is amazing - he always has a smile and goes out of his way to help us out, delivering and carrying parcels himself to make things easier for us. He is a credit to your firm and we notice a huge... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 11 Solent Industrial Estate, Hedge End, SO30 2FX, Southampton, Hampshire, United Kingdom

  • 01489 776470

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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4.9

All reviews

(322)

2,798 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Driver certainly went the…

Excellent Driver certainly went the extra mile in unloading a large consignment of building materials. So polite and helpful

March 13, 2026
Unprompted review
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Reply from CitySprint - Southampton

We appreciate you sharing your delivery experience! We're happy to hear that our driver was polite and helpful while unloading your building materials.

Rated 5 out of 5 stars

The most helpful guy in my build

I had 2 separate deliveries from S152 and S108 Southampton . They delivered some materials today . I don’t usually write reviews but out of all my deliveries these guys ( Danny and Ricky ) could not have helped me enough . Very kind people ! Thank you

March 12, 2026
Unprompted review
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Reply from CitySprint - Southampton

We appreciate you taking the time to leave your kind feedback. We're happy to hear that the deliveries exceeded your expectations and that the team was so helpful. Thank you!

Rated 5 out of 5 stars

Courier S108 from the Southampton depot…

Courier S108 from the Southampton depot was on time, polite, friendly and went above and beyond in his delivery to us on Friday last. A credit to his employer. Thank you.

March 6, 2026
Unprompted review
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Reply from CitySprint - Southampton

We're happy to hear that the courier from the Southampton depot provided excellent service! We appreciate you acknowledging their punctuality, politeness, and helpfulness. Thank you for your positive feedback.

Rated 5 out of 5 stars

Delivery on time

Delivery on time, helpful driver.
Thank you
S108

March 5, 2026
Unprompted review
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Reply from CitySprint - Southampton

We appreciate you sharing your positive delivery experience. We're glad to hear that our driver was helpful and that your delivery was on time.

Rated 5 out of 5 stars

On time

On time. Driver helped bring the delivery in as I'm on crutches 👍

March 3, 2026
Unprompted review
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Reply from CitySprint - Southampton

We're happy to hear that our driver was on time and helpful. Thank you for your positive feedback; we appreciate you taking the time to share.

Rated 5 out of 5 stars

Ash went above and beyond today

Ash went above and beyond today, absolutely brilliant service

February 27, 2026
Unprompted review
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Reply from CitySprint - Southampton

We're happy to hear that you received such brilliant service. We appreciate you taking the time to leave us such positive feedback.

Rated 5 out of 5 stars

Ash is great

Ash is great! He always comes to the clinic with a smile and one day when we were short staffed he even offered to go to the shop for us. He’s a credit to city sprint. Thanks Ash.

February 18, 2026
Unprompted review
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Reply from CitySprint - Southampton

We're happy to hear that our colleague made such a positive impression! It's great to know their helpfulness and positive attitude were appreciated. Thank you for sharing your kind words.

Rated 4 out of 5 stars

Ash is lovely and approachable

Ash is lovely and approachable. I’ll be gutted if he looses this job when the eastern road opens again. Consistency is something we need.

February 10, 2026
Unprompted review
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Reply from CitySprint - Southampton

We appreciate your feedback and are so glad that you found our employee to be approachable. We value consistency and will keep your comments in mind.

Rated 5 out of 5 stars

Ash is a very friendly and polite…

Ash is a very friendly and polite driver. Would highly recommend ash to deliver any think as you know it’s in safe hands.

February 5, 2026
Unprompted review
CitySprint - Southampton logo

Reply from CitySprint - Southampton

We're happy to hear that the driver's friendly and polite service made you feel confident in the safety of your delivery. Thank you for your recommendation!

Rated 5 out of 5 stars

Ash is always punctual

Ash is always punctual, efficient and very friendly👏

February 5, 2026
Unprompted review
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Reply from CitySprint - Southampton

We're happy to hear that our services were punctual, efficient, and friendly! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Ash 3037

Ash 3037 is always friendly and helpful and with his delivery service.

February 5, 2026
Unprompted review
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Reply from CitySprint - Southampton

We're happy that our delivery service is friendly and helpful. Thank you for your positive feedback and for taking the time to share.

Rated 5 out of 5 stars

Parcel arrived miles before was…

Parcel arrived miles before was expected!! Was delivered as said and was just amazing

January 30, 2026
Unprompted review
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Reply from CitySprint - Southampton

We're happy to hear that your parcel arrived much earlier than expected! It's amazing to know that you had such a positive delivery experience. Thanks!

Rated 5 out of 5 stars

Great, swift service

My parcel arrived even before the expected delivery date and did so in excellent condition. Very pleased.

January 30, 2026
Unprompted review
CitySprint - Southampton logo

Reply from CitySprint - Southampton

We're happy to hear that your parcel arrived early and in excellent condition! We appreciate your positive feedback and are glad you're pleased with our service.

Rated 5 out of 5 stars

Great Delivery

The driver was great arrived just before the delivery window and went above and beyond to assist where possible. The courier was S121 (Daniel D).
10/10.

January 30, 2026
Unprompted review
CitySprint - Southampton logo

Reply from CitySprint - Southampton

We're happy to hear that the driver's promptness and helpfulness exceeded your expectations. Thank you for your perfect rating; we appreciate your feedback!

Rated 5 out of 5 stars

A cheerful very professional courier

A cheerful, willing, most efficient in finding our home's location courier. We felt the positive, happy energy and kindness. A swift encounter that was full of humanity, attributes that becoming increasingly rare in our world today when many capitulate to replacing humanity with AI decisions. He must be praised (S108). Received all with many thanks in good order.

January 29, 2026
Unprompted review
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Reply from CitySprint - Southampton

We appreciate you sharing your experience. We're happy to hear that the courier's efficiency and positive attitude stood out. It's wonderful to know that the service provided was so valuable and that everything arrived in good order. Thank you for your kind words.

Rated 5 out of 5 stars

Very helpful

January 26, 2026
Unprompted review
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Reply from CitySprint - Southampton

We appreciate you taking the time to share your positive delivery experience; we are so glad to hear it!

Rated 5 out of 5 stars

Delivery

Polite gentleman

January 23, 2026
Unprompted review
CitySprint - Southampton logo

Reply from CitySprint - Southampton

We're happy to hear that your delivery was handled politely and professionally. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

I had 3 heavy parcels delivered by…

I had 3 heavy parcels delivered by Emerson today in the pouring rain , he was very happy & polite and carried the parcels round to the back of my house and put in the conservatory for me , very nice man .

January 21, 2026
Unprompted review
CitySprint - Southampton logo

Reply from CitySprint - Southampton

We're happy to hear that you had such a positive delivery experience! We appreciate you taking the time to share your kind words about our team member's helpfulness and positive attitude.

Rated 5 out of 5 stars

Tile delivery driver review

Andrei has just delivered 8 heavy boxes plus some loose. He was kind enough to carry them upstairs as we live in a first floor flat as I couldn't lift them. He is extremely polite and pleasant and a credit to your company.

November 26, 2025
Unprompted review
CitySprint - Southampton logo

Reply from CitySprint - Southampton

We're happy to hear that the delivery went smoothly and that our team member was helpful and courteous. Thank you for acknowledging their efforts and for your positive feedback.

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