CitySprint Reviews 

17,851
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,789 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and politeness, often going above and beyond to assist with deliveries. Many people highlight the efficiency and professionalism of the delivery service, noting that orders arrive on time and exactly as requested. Reviewers are particularly impressed with the care taken with their products and the overall positive attitude of the delivery drivers. However, some customers also noted significant issues with delivery tracking and communication, leading to missed deliveries and frustration. A few other people also felt that the customer service was unhelpful and rude when problems arose, making it difficult to resolve issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the politeness, helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the politeness, helpfulness,... See more

Order

Reviewers express satisfaction with the ordering process, noting it is easy to order online and that they can... See more

Product

Clients share positive opinions on product delivery, often highlighting that goods arrive undamaged and on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service provided once again by Shakil (B110). He was happy to wait whilst I finished preparing urgent samples to be sent across hospital sites and then delivered them promptly. I wanted to le... See more

Company replied

Rated 5 out of 5 stars

Items delivered by Bart in exceptionally hot weather. Unphased by the heat he provided a first class service within the time frame specified. He unloaded the items swiftly and with care. Would definit... See more

Company replied

Rated 5 out of 5 stars

(NH42) THIS COURIER IS A LOVELY CHAP HE HAS DELIVERED TO ME MANY TIMES ALWAYS POLICE RESPECTFUL AND WE ALWAYD HAVE A CHAT AND A LAUGH SO THOUGHT ID LEAVE HIM SOME GOOD HONEST FEEDBACK BC IT'S WELL DE... See more

Company replied

Rated 5 out of 5 stars

Our delivery man was lovely - working today in 29 degree heat having to deliver our 5 bags of heavy sand - what a trooper! We gave him an ice lolly for his troubles and he was very appreciative! Lovel... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(17,851)

2,613 reviews in the last 12 months

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Rated 5 out of 5 stars

The courier who delivered my parcel…

The courier who delivered my parcel this morning was super friendly, polite, and professional, making the delivery a genuinely pleasant experience. Courier : M039

June 24, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear our courier provided such a friendly, polite, and professional delivery experience. Thank you for your kind feedback!

Rated 5 out of 5 stars

Excellent service received & the…

Excellent service received & the delivery driver BART CF19 was very courteous & helpful.

June 24, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad you received excellent service and found our driver courteous and helpful. Thank you for your feedback!

Rated 5 out of 5 stars

The driver NH42 was a pleasant man

The driver NH42 was a pleasant man. Thanks for the swift service

June 23, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad our driver was pleasant and provided swift service! We appreciate your positive feedback.

Rated 5 out of 5 stars

Guy turned up bang on time and helped…

Guy turned up bang on time and helped to get the heavy bags to a secure location.

June 23, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad our team provided such timely and helpful service with your bags. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Fantastic delivery driver.

Fantastic delivery driver. SC64

June 23, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're glad to hear you had a fantastic experience with our delivery! Thank you for your kind words.

Rated 5 out of 5 stars

Delivery was very efficient

Delivery was very efficient. Driver was helpful and unloaded without a problem.
The courier code was SC 64.

June 23, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're glad to hear your delivery was efficient and the driver was helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great you can track your delivery

Great you can track your delivery. Appreciate the driver (NH20) carrying bags of compost on such a hot day. Very polite and friendly, thank you

June 23, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad you had a positive delivery experience and appreciate your kind words about our driver. Thank you for your feedback!

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual, on time, very helpful about where to put materials..driver SC64..

June 23, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're glad you enjoyed your experience. We appreciate your kind words about our service and driver.

Rated 5 out of 5 stars

Thanks to our NH20 delivery team - they were our couriers yesterday for a…

NH20 were our couriers yesterday for a not insignificant amount of peakstone yesterday. Both members of the team were affable and extremely helpful and informative who displayed excellent communication skills. Would appreciate it if citysprint could pass that onto both the 2 crew team delivery members that did the huffing and puffing with the delivery and whoever is their line managers. Already we have now placed another order given we were so impressed with the one we received yesterday. THANK YOU

June 22, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so happy to hear about your excellent experience with our team! We truly appreciate you taking the time to share your positive feedback. We will certainly pass your kind words on to the delivery crew and their managers. We look forward to assisting you with your new order.

Rated 5 out of 5 stars

My courier was excellent

My courier was excellent, courteous and helpful, nice and efficient . Very nice gentleman indeed.

June 23, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear our courier was excellent, courteous, and efficient. We appreciate your positive feedback!

Rated 5 out of 5 stars

Delivery was on time.

Delivery was on time.
Driver SC64 was very helpful and friendly.
A+

June 22, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad your delivery was on time and our driver was helpful and friendly! We appreciate your feedback.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful, bags of stone were heavy but he put them in the back garden for us
Courier was NH42

June 22, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear our courier was friendly and helpful, going above and beyond to assist you with your delivery! Thank you for your kind words.

Rated 5 out of 5 stars

Outstanding delivery!

The courier M039 was very polite and professional! He delivered our Wickes order in a respectful manner and was very efficient!

June 22, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear our courier was polite, professional, and efficient. We appreciate your positive feedback on the respectful delivery!

Rated 5 out of 5 stars

Great experience

The driver was very helpful and he went above and beyond in carrying 7 bags of soil and compost up the steps at the front of my house without complsint.

June 22, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear our driver was helpful and went above and beyond with your delivery. We appreciate your positive feedback.

Rated 5 out of 5 stars

First time dealing with CitySprint

First time dealing with CitySprint. Delivery man parked right outside the front gate and handed the bags to me over the fence. Very polite and sociable. Got the impression nothing was too much trouble. Definitely worth 5 stars. Forgot to say the driver was NH42; didn't get his name.

June 22, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear about your excellent first experience with our delivery service! We appreciate you sharing your positive feedback about our driver.

Rated 5 out of 5 stars

Superb delivery

Superb delivery, placed it just where I wanted. Thank you.

June 22, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear we met your delivery expectations. Thank you for your kind words!

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