City Trade Reviews 14

Reply from City Trade

May 24, 2023

Dear David VN,

Thank you for taking the time to share your concerns. We understand the seriousness of the situation and apologize for any inconvenience you may have experienced. We appreciate your feedback and intend to address the issues raised in your review.

We want to assure you that our company operates with the utmost integrity and is committed to providing a safe and transparent trading environment. We take allegations of fraud very seriously and thoroughly investigate the matter, including interviewing all employees involved. If misconduct is suspected, appropriate action will be taken.

We want to emphasize that trading is indeed a responsible and sometimes risky business. We encourage all our clients to exercise caution and conduct thorough research before making any financial investments. We also advise our clients to be aware of possible frauds in the market and report any suspicious activity immediately.

We assure you that we are committed to resolving this issue and providing you with the support you need. Please provide us with more information about your case so that we can investigate and resolve it accordingly.

Once again, we apologize for the inconvenience and appreciate your patience and understanding. We appreciate your trust and are committed to remedying the situation to the best of our ability. If you have any further questions or concerns, please do not hesitate to contact our customer service team.

Sincerely,

Customer Service

Reply from City Trade

May 23, 2023

Dear Evaluated Weight Loss for Beginners,

Thank you for taking the time to share your experience with us. We sincerely apologize for the delay and inconvenience you experienced in using our service. We understand your concern and want to assure you that we strive to resolve this issue as quickly as possible.

We apologize for the delay in processing your call account payment. Our team is working diligently to identify the cause of the delay and ensure that you receive the help you need. We appreciate your patience during this process.

Regarding your attempt to contact our support team, we apologize for the lack of response. We strive to provide timely and efficient customer service, and we hate to hear that we did not meet your expectations. Rest assured, we take your feedback seriously and are thoroughly investigating the issue to address any internal issues that may have caused the lack of response.

We would like to assure you that customer satisfaction is our top priority, and we are committed to providing you with the support you need. We ask that you provide us with additional information about your request for payment and support so that we can further investigate and expedite resolution of your issue.

We understand that time is of the essence in the trading industry, and we apologize for any inconvenience caused by the delay. We are committed to improving our processes and providing a smoother experience for our valued customers.

Once again, we sincerely apologize for any disappointment and inconvenience you have experienced. We appreciate your understanding and patience as we work to resolve this issue as quickly as possible. If there is anything else we can do to help you, please feel free to let us know.

Regards,
Customer Service

Reply from City Trade

May 15, 2023

Dear Carlos,

We appreciate you taking the time to share your concerns with us. We understand that the withdrawal issue is extremely important and we want to assure you that we take it seriously.

Firstly, we would like to clarify that we are a legitimate trading platform that is committed to providing safe and secure services to our customers. We prioritize the satisfaction and financial well-being of our clients, and we deeply regret any negative experiences you may have had.

In order for us to address your specific situation, we ask that you provide us with more detailed information about your account and the withdrawal attempts you have made. This will allow us to thoroughly investigate and find a solution to the problem.

It is important to note that the trading industry, like any other, has its own risks and problems. We make every effort to provide our clients with transparent information about the risks involved. We advise our clients to carefully study our terms and conditions and if necessary seek professional advice before engaging in trading activities.

Regarding the similarities in site design you mentioned, we want to assure you that our site is unique to our brand and any similarities with other sites are unintentional. We encourage you to contact our customer service team directly to discuss your concerns in more detail and provide any evidence or specific details that may assist us in our investigation.

Please be assured that we take any suspicion of fraudulent activity seriously. We will conduct a thorough internal review, including interviews with our employees, to ensure that our platform operates at the highest level of integrity and in compliance with all regulations.

Once again, we apologize for any inconvenience or confusion you may have encountered. We strive to resolve your concerns promptly and find a satisfactory solution. Please contact our customer service team so that we can assist you further.

Thank you for your understanding and patience while we work to resolve this issue. We appreciate your feedback and strive to provide a positive trading experience for all of our customers.

Sincerely,

Customer Service

Reply from City Trade

Mar 28, 2023

Dear Eugen

We appreciate your feedback and are sorry to hear that you have had a negative experience with our platform. However, we must clarify that we take all allegations of fraudulent activity seriously and would like to investigate this matter further.

In order to fully understand the situation, we kindly ask that you provide us with additional information such as your account number and any relevant documentation. We also suggest that you consult with a financial advisor or lawyer to fully understand your investment portfolio and any associated risks.

Please be assured that we remain committed to providing our customers with a transparent and reliable platform for trading. We look forward to resolving this issue to your satisfaction as quickly as possible.

Best regards,

City Trade team