cityzenbooking.com Reviews 2,861

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 5 out of 5 stars

The information provided on the site was very clear & precise and the properties featured , had an informative description. The booking process was very simple and above all I felt secure by making m... See more

Rated 5 out of 5 stars

Our visit to this hotel was good overall. We randomly picked this hotel for a single night stay. We had a big family and needed two rooms. The guest services helped us find rooms close to each othe... See more

Rated 1 out of 5 stars

Booked a apartment next day had a email saying it had been cancelled. Then had another email saying I shouldn't have been able to book as they don't do bookings for 1 night. I think you need to get th... See more

Company details

  1. Hotel
  2. Travel Agency

Written by the company

Cityzenbooking est une agence spécialisée dans la réservation d'apparthotels et de résidences hôtelières. Pour les particuliers et les entreprises, pour des séjours d'une nuit à plusieurs mois, Cityzenbooking vous propose des disponibilités en temps réel, sur plus de 1 800 établissements dans 40 pays. Nos conseillers peuvent vous aider dans vos démarches et répondent à vos demandes, du lundi au jeudi de 8h00 à 19h00, le vendredi de 8h à 18h00. Notre service de réservation est gratuit, aucun frais n'est facturé et le système de réservation est sécurisé.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

Excellent Service and support

I was assisted through the whole process of searching and booking a temporary residence in Lyon. I was provided with multiple options based on budget and desired location and assisted in the choice of the best one for me based on my requirements. Very good service and assistance.

December 28, 2016
Unprompted review
Rated 1 out of 5 stars

Very misleading

I had booked and paid for my stay online through a business account.. I book hotel rooms very often so I am not new to this. The booking site gave me confirmation that payment was successful, I also had to go through online security to add my card details... 24 hours later my booking was cancelled as apparently I hadn't paid, although I had received confirmation email...Now no rooms left in the place I wanted to stay.. Really frustrating and I will not book through this misleading site again.

October 3, 2016
Unprompted review
cityzenbooking.com logo

Reply from cityzenbooking.com

Dear Jennifer,

Thank you for your comment.

We are very sorry to hear about the issues you experienced with your booking.

Your credit card was declined and the Aparthotel sent you an email on Friday 30th September but you did not get back to them.

Please do not hesitate to contact us for more information at +33 (0) 2 53 55 74 80, Monday-Friday 9am-6pm.

Kind regards,

Lucie
Cityzenbooking Customer Service

Rated 5 out of 5 stars

Good

Convenient and fast.
A good selection of residences.

September 15, 2016
Unprompted review
Rated 5 out of 5 stars

Accommodation in France

I was looking for accommodation in Angers and find cityzenbooking very easy to use. From finding an accommodation that is suitable to the final booking including confirmation etc. I will certainly recommend this website to my friends and use it again.

August 18, 2016
Unprompted review

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