cityzenbooking.com Reviews 2,861

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 5 out of 5 stars

The information provided on the site was very clear & precise and the properties featured , had an informative description. The booking process was very simple and above all I felt secure by making m... See more

Rated 5 out of 5 stars

Our visit to this hotel was good overall. We randomly picked this hotel for a single night stay. We had a big family and needed two rooms. The guest services helped us find rooms close to each othe... See more

Rated 1 out of 5 stars

Booked a apartment next day had a email saying it had been cancelled. Then had another email saying I shouldn't have been able to book as they don't do bookings for 1 night. I think you need to get th... See more

Company details

  1. Hotel
  2. Travel Agency

Written by the company

Cityzenbooking est une agence spécialisée dans la réservation d'apparthotels et de résidences hôtelières. Pour les particuliers et les entreprises, pour des séjours d'une nuit à plusieurs mois, Cityzenbooking vous propose des disponibilités en temps réel, sur plus de 1 800 établissements dans 40 pays. Nos conseillers peuvent vous aider dans vos démarches et répondent à vos demandes, du lundi au jeudi de 8h00 à 19h00, le vendredi de 8h à 18h00. Notre service de réservation est gratuit, aucun frais n'est facturé et le système de réservation est sécurisé.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

Excellent Customer Service

My booking was handled by a lovely helpful lady named Rozenn.
Through dealing with her direct I had a very good deal for my long stay duration.

June 9, 2016
Unprompted review
Rated 1 out of 5 stars

I have been charged in February by the lyon metropole hotel for a booking in august.

Don't use this website they charge you before your stay.

February 25, 2016
Unprompted review
cityzenbooking.com logo

Reply from cityzenbooking.com

Hello,

Thank you for your comment!

After a quick check, you chose an offer that requires a refundable prepayment of 30% charged by the property at the booking time. This information is also written in your confirmation email.

Please do not hesitate to contact us for any further information, from Monday to Friday (9am - 6pm).

Best Regards
Marie
Customer Service

Rated 1 out of 5 stars

Deception

Je reserve? c'est bon.
Je me presente. Hotel complet !
TRES tres mécontent .

November 26, 2015
Unprompted review
cityzenbooking.com logo

Reply from cityzenbooking.com

Bonjour,

Nous vous remercions pour votre commentaire.

Après vérification, nous avons bien transmis votre confirmation de réservation à la résidence selon les disponibilités et tarifs mis en ligne sur notre site par la résidence elle-même.

Votre réservation a bien été prise en compte mais la résidence n’a pas vérifié les informations dans notre système.

La résidence n’a pas contacté Cityzenbooking pour nous informer de ce problème à votre arrivée donc nous n’avons pas pu agir en conséquence.

N'hésitez pas à contacter notre service client du lundi au vendredi de 10h00 à 18h00 pour toute information complémentaire.

Cordialement,

Marie,
Service client Cityzenbooking

Rated 5 out of 5 stars

Very satisfied ...

Accommodation at a very decent level and above all clean. Breakfast in the range and levels are excellent - as in the international hotel. Parked I had a problem. Staff very helpful. Besides Czech Czech restaurant in prices.

April 8, 2015
Unprompted review
Rated 3 out of 5 stars

Good experience booking

Good experience booking. Site is easy to used. Only negative is that booking confirmation took one day, and I had to email to double check. I will use it again

March 28, 2015
Unprompted review

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