The information provided on the site was very clear & precise and the properties featured , had an informative description. The booking process was very simple and above all I felt secure by making m... See more
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Our visit to this hotel was good overall. We randomly picked this hotel for a single night stay. We had a big family and needed two rooms. The guest services helped us find rooms close to each othe... See more
Booked a apartment next day had a email saying it had been cancelled. Then had another email saying I shouldn't have been able to book as they don't do bookings for 1 night. I think you need to get th... See more
Simple pratique prestations à l'arrivée au top conforme à la réservation
Company details
Written by the company
Cityzenbooking est une agence spécialisée dans la réservation d'apparthotels et de résidences hôtelières. Pour les particuliers et les entreprises, pour des séjours d'une nuit à plusieurs mois, Cityzenbooking vous propose des disponibilités en temps réel, sur plus de 1 800 établissements dans 40 pays. Nos conseillers peuvent vous aider dans vos démarches et répondent à vos demandes, du lundi au jeudi de 8h00 à 19h00, le vendredi de 8h à 18h00. Notre service de réservation est gratuit, aucun frais n'est facturé et le système de réservation est sécurisé.
Contact info
125 rue Gilles Martinet, 34070, Montpellier, France
- 04 34 08 60 35
- contact@cityzenbooking.com
- cityzenbooking.com
Quick and Easy! (Vite et facile)
The Cityzenbooking.com site works very well, no problem! Thank you
Le site Cityzenbooking.com se fonction tres bien, pas de probleme! merci
February 25, 2015
Unprompted review
It was simple to use.
Didn't have any problems booking everything straight forward.
January 10, 2015
Unprompted review
very simple to use
I found this website very simple with good links to the hotels I viewed, very quick conformation email was within seconds
January 2, 2015
Unprompted review
Booked.....but no room
Booked an apartment on line so we had somewhere to stay for the British Grand Prix, however 24hours later the booking was cancelled due to a "technical" issue. When I asked why it took another 4 days for my e mail to be answered only to be told it was fully booked. Will not be using this company again. Totally unreliable and in my opinion untrustworthy.
December 16, 2014
Unprompted review
Reply from cityzenbooking.com
Dear Andrew,
Thank you for your comment.
We are very sorry to hear about the issues you experienced with your booking.
The availability that we have on our website is uploaded by the properties themselves. We checked the information that we have regarding the property Cotels Apartments Northampton and it seems they did not want to open any availability for July 2015. In any case, please be ensured that your credit card was not charged and will not be charged by the property.
We do apologize for any inconvenience this may have caused.
Please do not hesitate to contact us for more information at +33 (0) 2 53 55 74 80 Monday-Friday 10am-6pm.
Kind regards,
Marie Cityzenbooking Customer Service
Failed to provide accommodation
I booked online with CityZen on Friday evening for the following night in London. About 3 hours afterwards, i got a telephone call from the accommodation saying that they haven't dealt with Cityzen for about 18 months, that they removed their listing and that they had no accommodation available. As Cityzen is not a 24/7 operation and is closed from Friday evening until Monday morning, I was left with no accommodation during one of the busiest weekends in london. No response from Cityzen and no alternative arrangements. Would definitely not use again.
December 7, 2014
Unprompted review
Reply from cityzenbooking.com
Dear Timothy,
Thank you for your comment.
We are very sorry to hear about the issues you experienced with your booking.
The availability that we have on our website is uploaded by the properties themselves and N°5 Doughty Street did not inform us that they couldn’t honor your booking.
Also, we checked the information that we have regarding the property N°5 Doughty Street in London and they never informed us that they no longer worked with us – especially since our last booking with them was not 18 months ago but last May.
In any case, please be ensured that we would have found you an alternative accommodation if they would have informed us beforehand.
We do apologize for any inconvenience this may have caused.
Please do not hesitate to contact us for more information at +33 (0) 2 53 55 74 80 Monday-Friday 10am-6pm.
Kind regards,
Marie
Cityzenbooking Customer Service
good service good stay n good enviorment
It.was the best. Place i had stay so far at bangkok place
November 29, 2014
Unprompted review
Simply not trustworthy. Do not book via this website.
My booking reference lim73046czbo.
I booked and received a confirmation from this website for a hotel in Shanghai. When I arrived at 5pm, the hotel said it received no such booking. I call the website's hotline, who advised me they'll revert to me within a few minutes. I waited for more than 3 hours and they didn't call back. In the end, I had to struggle to find a hotel myself. Checked in only at midnight. Terrible experience. First, the booking was never made. Second, the call never came. I'll avoid at all cost.
October 24, 2014
Unprompted review
Reply from cityzenbooking.com
Hello,
Thank you for your comment.
We are very sorry to hear that your first booking with us was disappointing.
Our reservation department contacted the property in Shanghai following your call and they informed us that they would get back to you.
We also called The Ascott reservation in China and they also confirmed that they received your booking and they would ask the reception to contact you.
We do apologize for any inconvenience this may have caused.
Please feel free to contact us for more information at +33 2 53 55 74 80 from Monday to Friday, 10am to 6pm (Paris Time).
Kind regards,
Marie
Cityzenbooking Customer Service
not reach to booking.com level
It was first time for me to use your website I was too happy I found other alternative site but unfortunately you cancelled my reservation before three days of my trip without warning me or saying the reason.
You put me in very bad situation.
Thanks
Osama
September 25, 2014
Unprompted review
Reply from cityzenbooking.com
Dear Osama,
Thank you for your comment.
Following your call yesterday we informed you that we had to cancel your booking since the property refused to honor it as the card you provided to guarantee your booking had been declined.
The property cancelled your booking without advising you beforehand or giving us the opportunity to do so.
We do apologize for any inconvenience and we remain at your disposal from Monday to Friday (10am-6pm Paris time) for any question.
Kind regards,
Marie
Cityzenbooking Customer Service
Very Modern and All you would Need
This appartment was very modern, there were towels provided inside the room, free use of an air con unit that you collect from reception. There is a bar on site by the swimming pool. Overall had a good sleep as the beds were comfy, appartment was clean except for afew hairs in the fridge?! I would recommend this appartment for adults only as there was quite alot of drunk people coming and going at all times of the day.
September 16, 2014
Unprompted review
What a pleasantly User friendly experience
It couldn't have been easier with clear information and a great on line experience. Let's hope the room is as good !
August 31, 2014
Unprompted review
My Booking Confirmation Was Not Honored
cityzenbooking.com was very easy to navigate and use. Unfortunately after I received a booking confirmation number on August 24, I received an email from the hotel, Residhotel Impérial Rennequin, Paris, France on September 4, saying that they are fully booked, and cannot honor my reservation. So, I had to scramble to find another hotel. It was not fun.
August 25, 2014
Unprompted review
Reply from cityzenbooking.com
Dear Marc,
Thank you for your comment.
We are very sorry to hear that your first booking with us was disappointing.
We had no information from the hotel regarding your booking so that we could find a new accommodation.
We are expecting a reply from the hotel.
Please feel free to contact us for more information at +33 2 53 55 74 80 from Monday to Friday, 10am to 6pm (Paris Time).
Kind regards,
Marie
Cityzenbooking Customer Service
Beware the default dates
We arrived at the hotel to see they had no accommodation available. Our booking was for the right day, just a month in advance. Thanks to the default dates, City zen screwed up our night. Then they refused to refund anything, despite being a full month away. Be sure to use some other site!!
August 23, 2014
Unprompted review
Reply from cityzenbooking.com
Dear Re Edwards ,
We inform you that your booking has been cancelled through our website the 22nd August at 09h12 (local time). As mentionned on the cancellation policy it was a non refundable offer.
If you didn’t cancel this booking by yourself thank you to advise us in order to make investigations to know the origins of this cancellation.
Kind regards,
Value
Offered a good price, and handled cancellation without any problems.
August 8, 2014
Unprompted review
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