CJ Pony Parts Reviews 

CJ Pony's service is hit & miss, and unfortunately this time around it's a big miss.
I emailed them on Monday 12.05.2025 requesting my commercial invoice for customs purposes as they are threatening to move the parcel to the state warehouse. Only received a ticket reference number (1674661), no response or invoice. Decided to give them a call yesterday, and was assured that I will received the commercial invoice within 10 minutes, big surprise - no invoice received. Still waiting and will probably have to phone them again today

Ordered floor pan for my truck.. they shipped the wrong one.. customer support was terrible... Will never use again

Very fast delevery to denmark. the parts was in good shape. and super ... i just orderet some more parts. hope this will be as good as first order :)

I wrote a review back in November about buying a pair of seats from this place and it's now almost April I still do not have my seat
Every other company has theses seats in stock I don't believe they can't get it i believe they don't care to get it there customer Service sucks and they haven't even attempted to give me my my money back
NEVER EVER SPEND YOUR MONEY HERE UNLESS YOU LIKE TO JUST GIVE IT AWAY

They sold me seatbelts from seatbelt solutions. Seatbelt solutions shipped straight to me. One of the shoulder plate machined threads were smoothed over and will not hold bolt. It just slips through. They are telling me it could be a couple of weeks before I can get this one part replaced. This company is a joke!

Received an exhaust kit with Tri-Y headers. The H pipe was not flares on the ends to connect to the intermediates from the headers. Called about it, followed up, flowed up gain and was told QA said all I needed to do was cut a hlf moon, but it up and weld it. Well, everything was supposed to be connected with provided clamps and I'm no expert but you don't butt and weld exhaust pipe. Whatever, I have spent a ton with them over the last 6 months but I will no longer do business with them.

Terrible company! Ordered parts showing in stock 8 days ago to be delivered to the UK.

I used to use this company years ago and they were reasonable and good parts.

After checking on the status of the order 2 days later I could see parts that were in stock were now showing as not on stock on my order. I had not been charged for those items, however they had not dispatched the other items. The FedEx delivery was estimated at 6 days to me.
I emailed CJPP to find out what was happening. I received an automatic email immediately to say they would respond within 48hrs. I have sent a further 2 emails and still no reply. The first email was 6 days ago!

Tonight I have had my money credited back into my account and I still have not had an explanation! WTF! I still need the parts and my car is immobile without them!

Ordered a product listed as available in November 2024. Then I was notified it was on backorder. I inquired to customer service if the product would be back in stock. I was told February 2025 it would be restocked. I Received an email today that my order was canceled and would not be filled.

Their customer service is clueless and will waste your time. Product was on sale and what a convenient way to not honor a promotional price. Will never use this company again for anything.

Placed an order on line. found it. found additional items to add to the order after order was placed.
Called and spoke with Brooklyn. Great service. Understood my issue. Items added to the order prior to being sent.
Saved me a few bucks on shipping. She was great. Easy to work with and it took very little time.

Wrote a review about 2 months ago and just like everyone else's it was bad it's been over 4 months waiting on a seat it's March 3rd and they are telling me another month now
And the best part is they offered to give me 120 dollars back on a 300 dollar seat
Not even 120 8%of my order which is 80 bucks and a fifty dollar gift card like I would EVER place a order to use it
NEVER SPEND YOUR MONEY HERE

I have ordered allot of parts over the years from them and the packaging is horrible , my last order was missing 2 of the parts , the box was retaped , i called CJ Pony and was told i had to file a claim to the with the company that insures there shipping , witch actually cost the customer $3.99 per shipment , after talking to them you have to wait 5 days to file the claim , what a pain in the ass, I won't be buying anything else from CJ Pony , to many other outfits selling these parts to have to deal with this crap

I got a bumper that had light scratches. Sent pics then they sent me another that was perfect! Sierra in returns was tight on her game. I have dealt with cj pony for years and will keep doing it for many more!

Power steering conversion nightmare. Called to order a kit. Ordered kit and center link. Spoke to customer service to ask which option would be best. They sent a kit that WOULD NOT fix or ever work. Ordered a second kit after 4 phone calls MANY hours, and having to wait for them to research and email me the parts numbers for the correct kit.. This on needed pitman and idler arms. Ok, I get it, but was not in the estimate that I gave so had to revise (don't like having to do that because then customer starts to lose trust).
*Hardest part of dealing with CJ is getting someone on the phone. Then if you do get someone on the phone.. and HOPEFULLY they will know what you may need

Second time I've been burned by cj pony parts. First time they packaged something wring and it broke in transit. Took over a month to get ot resolved. The wanted me to send him a picture of the broken part smashed up with a hammer so he could blame the shipper. My integrity wouldn't let me do that so after an argument and many emails I was finally shipped a new part and a return shipping label for damaged part. Later on a friend suggested I give them another chance so I did. I ordered a steering wheel and the idiots shipped me the steering wheel base and horn button and then said the wheel was on back order for 3 weeks. I would've ordered elsewhere if I'd known it was on back order. Now I'm stuck with a base and a horn button. Do not order from these idiots.

They are horrible who makes you ship to the same adress as the billing. No one, this was a Christmas presents and now it is not because of there policy, worse place ever!!! Also a lot of people do not trust PayPal or the other apps because they have even worse fraud. That is me including.

Old lady here. Wanted to send a gift card. Eric with customer service was so kind, patient and helpful! He got the card sent out right away. Thanks, Eric!

THESE PEOPLE ARE HORRIBLE...PAID THEM $193 and they just ripped us off...Never shipped...run around...AWFUL....Wish there was less than ZERO

The worst company to deal with. Kits with individual parts that are back ordered. Wrong parts shipped, shorted orders. Outrageous delays.

Ordered parts for a customer's car to pick up locally at the Vegas location. Verified multiple times that it was in stock, half hour drive to the Vegas location and they don't have it in stock... So, they say they'll order it from the East coast location, I get a confirmation saying the order is placed. A few days later I go to check the tracking and the order was cancelled! Called CJ and they have no idea why it was cancelled...

What a waste of time, I waited 4 days for parts for a customer's car and now I had to re-order them, pay shipping and wait again.

It would be nice if you're techs on the phone gave any sort of care for the customer, I ended up having to pay shipping for the item now.

I ordered a Dakota digital gauge from them and was told it would ship out in 2 weeks!!
It’s been two weeks and after I contacted CJ pony parts they contact Dakota digital company. Now I receive an e-mail from Cj pony parts saying it’s going to take 6-8 weeks for them to ship it. Now it’s going to cost me $35 a day storage fees from shop that’s putting my truck together. I’m just going to have to tow my truck back home which will cost money to tow.
I regret doing business with CJ pony parts!!
I absolutely would Not recommend CJ pony parts.