CJ Pony Parts Reviews 

Absolute joke of an ordering system, I’ve spent a fortune on 3 mustang builds with them, this time I just ordered a load of parts half the orders I’m getting emails saying issues with billing address so orders cancelled please reorder, but they didn’t do it on all the orders so works for some but not others, tried 3 different cards again some orders worked but others didn’t. it’s because they take so long to process the order is what it looks like told them they sent me a refund on my last order as they didn’t like what I told then obviously no reply to my email as they must know how bad there ordering system, I’ll order from somewhere else made it an absolute headache

What a joke I ordered over 7k in parts and they held the entire order for two backorder items and when I called to remove them so it would ship out still nothing oh correction they sent some bolts and to the wrong address how is this place in business?

Fedx lost my shipment, all CJ Pony would do is send me a link to the shipping insurance company they charged me for so I can fill a claim. Have to wait 5 days to fill a claim, all that insurance did was put the monkey on the customer, who has no choice in what shipper is chosen. Last time I will ever order from JC Pony parts. Customer Service is something they know nothing about!

Terrible service so far. Ordered 4 items and they sent 3 of the 4. The one they didn't send was a Roush Cold Air Intake. I thought it was just a simple mistake because the box wasn't even big enough to fit the product. After some back and forth via email over the course of TWO MONTHS because they take 10 days to respond, they admitted to not sending it but still refused to rectify the problem. Working on a partial refund from Paypal now.

After receiving my parts that were dropped off by the road and no update that it was delivered, every carrier that I have used except GLS takes all my packages to the door that way they don't get stolen, I called and asked them if they would use another carrier and they said that they would, so I tried again but they still used GLS, so that was the last time that I use them, beware if you use them for your parts, you may not get notified and get your parts dropped off by your road.

Four-plus year customer of CJ Pony who is moving toward being a former customer due to non-responsive customer service. Ordered three various parts of $50 in value but received a Mustang tag ordered by someone in the Bronx, N.Y. Have gone thru the notification three times, submitting pictures each time of the wrong delivered tag and sales receipt addressed to the Bronx customer. Zero response from CJ Pony, who has my $50. Have ordered thousands of $ in parts from CJ Pony over the last four years. Mistakes happen; I understand, but non-responsive customer service is in-excusable. Time for somebody to be accountable at CJ Pony, or I’m done with them, for good.

I ordered a driveshaft on 3/20/24. The wrong part was sent. Have been trying for over 2 weeks to get the issue resolved. Got 1 response from customer service on 4/1/24 to send pictures. Sent several emails since then and not even the respect of a response as of today 4/12/24. Have a $700 unusable part. Guess for them $700 is not a big deal when they make hundreds of thousands, but for me it is a hell of an expenditure. The customer service from this place is terrible. I have lost all patience with this matter. Having to borrow a car to get to work because my car is out of service with a failed factory driveshaft. Once this is resolved I will not do business with them anymore. Should have listened to the reviews. Lesson learned.

Still haven't received my order in 8 months... No reply to my emails. Terrible....

They have a great selection of parts, and it is easy to order. Hope you never have to return anything though. I’ve followed their cumbersome process and followed up with multiple emails with no RMA. It seems they make it hard do you dont return things. Go somewhere else.

Fraudulent advertisers. They send you an item nothing like what's pictured and then do nothing to help. They lie about being able to return products. They won't even talk to you.

I’ve been purchasing parts from CJ Pony for the past 8 years and all for my Foxbody Stang, I live in London UK and always had my parts delivered on time and was never disappointed, at some point I ordered new BBK springs from them and they arrived to my door in 3 days was a bit surprised considering it had to go through customs but hey I can’t complain.
Thank you CJ Pony Parts team

They said my order was placed,checked in 10 days later to find out it had not even been sent to ship. It shipped only after my complaint.got charged 29.00 for shipping 4 pound part now I'm at two weeks waiting for my part and also very likely lost a good customer. Believe me don't do business here

A positive experience, x2 items ordered both arrived in good time and as described. There was an issue with being overcharged for postage on second item, (cost had been generated by the website was initial response) this was resolved by Barbara at customer services which I appreciated

I wish I would had found this page before ordering from these crooks. Ordered a Cobb tuner. The tune once plugged in will not allow my ST to start it is locking up my PATS system. They have a 90 day return warranty and they tell me that doesn't concern the COBB. Yet no where on teh page does it say this. In a dispute with my CC company

Cj pony took $1500 dollars out of my PayPal account and sent out an order that had been cancelled a month before. It took me months to get my money back and I had to go through PayPal. CJ pony was not interested in communicating with me. This is the second time I have had issues with them. Never again.

I asked for a return for 3 items, they sent the courier to collect the packages. They only refunded me for two orders, the third one they say didn't arrive. They asked me for the tracking which they obviously had since they collected the products. after a thousand emails I asked for the tracking but they never sent it to me. they no longer respond to emails. The worst service you can find, terrible customer service, they don't reread conversations. they are good at selling and scamming be careful

Ordered parts from CJ Pony, a brake booster to be specific. As opposed to it arriving assembled as shown on their website, it showed up in about a dozen pieces. No instructions to assemble it at all, zero. I contacted them and they said they are just a distributor and if the manufacturer doesn't include them then they can't help me due to liabilities.
I had another $3K in my cart that I was going to order from them but no way in hell will I ever order from them again.

Complete lack of care for customers and sheer incompetence. That is a great description of CJ Pony Parts. I spent $2000 with CJ Pony Parts and they FILL OUT THE ADDRESS WRONG rendering the package unshippable AFTER it arrives in my city all the way across the country. I let them know IMMEDIATELY when I ordered and their misleading site let me know that parts that showed in stock were in fact back ordered, that I was under a contract with these parts and if they arrive after a certain date then we'd have a problem. CJ says no problem. Proceeds to fill out address label wrong (which I've read is a very frequent problem with CJ) and it gets sent all the way back across the country. Keep in mind NONE of this were they telling me. I had to find out on my own since I have FedEx notifications for shipments. NO NOTIFICATIONS were sent whatsoever from CJ. So I get a hold of CJ while the parts are back in Las Vegas. I was told they would not send the parts back out and I would be refunded. Well surprise surprise, they sent them back out to me and again it was undeliverable. Now they are sitting somewhere stuck in a FedEx location near where I live and the REFUSE to give me a refund for the products I've never even laid eyes on due to CJ Pony Parts' utter incompetence. So now it is my responsibility to float CJ Pony Parts' $2000 mistake as if it is my fault they can't do their jobs. NEVER EVER EVER order from this company. YOU WILL REGRET IT!!!

IT TOOK 28 MINUTES TO FOR THEM TO PICK UP PHONE. 17 MINUTES LATER I HAVEW TO TRANSFER TO ANOTHER PERSON AND WAIT 7 MINUTES . ALL THIS JUST TO RETURN THE THE WRONG PARTS, SO FAR 1 MONTH AND 26 AND STILL WAIITNG FOR REFUND. THEY DO NOT REFUND SHIPPING FEE EVEN IF THE PARTS IS WRONG

Don't purchase from CJ Pony! Stay away! There customer service sucks. After being on hold for 50 minutes I finally got a human to talk to who was very rude. My $2800 order was shipped truck freight and apparently their trucking company can't get the job done. I still haven't received my parts. They told me I needed to contact the trucking company and take it up with them. Since I did not hire this trucking company the freight is on them. I asked for a full refund and advised I wasn't paying their freight bill. He laughed and said they already have my money and may refund a reasonable amount after deducting freight and restocking fees, then said we were done here and hung up on me.
Terrible customer service. Don't ever use them.