Excellent product and company is very easy to deal with. Only thing is delivery is expensive. Nearly £10 for one bag of screws seemed a lot.
Company replied
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I spoke with Zak at CLADCO . Really helpful, got everything sorted out. Got good advice and pricing was competitive. I tried other suppliers CLADCO were miles ahead in every aspect. Would not bother n... See more
Company replied
We bought composite decking and are supper happy with our purchase- it turned out great. Initially quoted via their website live chat, the guy(Stuart Hilton) was very helpful & knowledgeable. After ju... See more
Company replied
Lovely sample box sent FOC with all the colour options included. The finish I really liked from them was discontinued last year and I couldn’t find one that was similar, so not actually purchased any... See more
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Company details
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.2
Great
9K reviews
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Be aware 2 years old decking has warped terrible!!
After care with this company is disgraceful be aware ordering with them there quality of decking is very poor 2 years old it has discoloured and warped terrible I would not replace with them even if they offered it for free ! Recently had to order end caps from them and ordered wrong colour by mistake thinking they might of swapped them for me but charged me a 15% restocking fee just a terrible company all round to deal with ! Don’t bother replying to the review I’m not interested in what lies you have to say !
May 13, 2025
Unprompted review
May use AI-assist with repliesRead more
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Very disappointed with the aftercare…
Very disappointed with the aftercare and help.
We are a small business providing people with composite cladding and decking and recently we had a complaint from one of our customers regarding the colour of the composite trims. We understand some batches can look different but on this occasion it was so obvious the customer won’t accept them.
Cladco wouldn’t help us at all, not even offering to replace the trims or discuss the issue. It was a case of “you bought them on separate times so it’s your fault”Very sad that they aren’t willing to help small business like ourselves. We now have to pay for all new trims which is a big amount to us.
May 6, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Samantha,
Thank you for your feedback, and we're sorry to hear about your recent experience.
As a company that works closely with trade professionals and small businesses, we absolutely understand how important consistency and support are to your projects and your customers. We apologise that your customer has had this issue to do with colour variation. Unfortunately this can occur when ordering boards from different batches, which we outline as something to try and avoid on our website.
We value your business and would always encourage you to get in touch with our customer support team again if you'd like to discuss this further or explore possible support moving forward.
Kind regards,
Cladco Profiles
Very poor quality
We recently had a large area of our garden decked with grey composite decking from cladco. We chose this for low maintenence due to health/mobility issues. This cost us thousands and we are very disappointed with the quality. It has faded considerably in a couple of months, it marks very easily, black dots appeared in various places, and when we clean it we end up with dark stains everywhere where the water dries. It looks old worn and dirty. We contacted cladco with photos and were told it takes up to 6 months of weathering for this product to settle. The company that fitted it said they have never had these issues before. Cladco have taken our money, supplied a terrible product and now aren't interested when we contact them
We feel extremely disappointed and let down
May 9, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Natalie,
We're truly sorry to hear about your experience and your dissatisfaction with your decking. We understand how frustrating this must be, especially when you selected composite decking with the expectation of low maintenance. While our composite boards are designed to be more durable and longer-lasting than traditional timber, they still require routine care to maintain their best appearance, particularly during the initial weathering period. As mentioned in your previous correspondence with us, it's normal for some colour variation to occur while the boards adjust to outdoor conditions.
If you wish to discuss this further or explore any additional steps, please do not hesitate to get back in touch with our customer support team directly.
Kind regards,
Cladco Profiles
Efficient and Helpful
Ordering was easy to do online. It was delivered quickly and the driver helped us unload to where we wanted to store, rather than the usual dump and drive off.
April 4, 2025
Reply from Cladco Profiles® Ltd
Good Morning Hilary,
Thank you for leaving us a 5-star review. We appreciate your positive comments, and are glad you enjoyed our website and delivery services.
Kindest Regards,
Cladco Profiles
Don't buy cladco decking bought 6m x 6m…
Don't buy cladco decking bought 6m x 6m a few weeks ago and already the decking his fading were table as been stood also marks very easily. The product his not fit for purpose I'm starting a case to have them taken off google and claiming on my card insurance to recover all the monies and compensation for all the stress I don't need this in my later years this was to see me out instead we have all the stress of taking the boarding up I'm just checking companies house for the directors and plan to hold them accountable for a product which his not fit for purpose
April 28, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon Richard,
We’re very sorry to hear that you’re unhappy with your decking, and we completely understand how frustrating this experience has been for you.
Our composite decking is made from a mix of recycled wood and plastic, and while some initial colour fading is expected as the boards naturally weather, we appreciate that this has not met your expectations.
To discuss this further, please get in contact with our customer service team. They’ll be able to look into your order, provide support, and guide you through any next steps, including how to raise a formal complaint, should you wish to do so. Either email them at customersupport@cladco.co.uk or call 01837 659901.
Kind regards,
Cladco Profiles
Sauna roof
Plenty to choose from, great website that helped me calculate quantity and other items I may need, arrived on time and the quality was excellent.
April 3, 2025
Reply from Cladco Profiles® Ltd
Good Morning Martin,
Thank you for leaving us a 5-star review. We appreciate your positive comments, and we're so glad to hear that you found the website helpful and informative. Good luck with your sauna project.
Kindest Regards,
Cladco Profiles
Reply from Cladco Profiles® Ltd
Good Morning Anthony,
Thank you for leaving us a 5-star review. We appreciate your positive comments.
Kindest Regards,
Cladco Profiles
Prompt delivery
April 3, 2025
Reply from Cladco Profiles® Ltd
Good Morning Rob,
Thank you for leaving us a 5-star review. We appreciate your positive feedback.
Kindest Regards,
Cladco Profiles
Read the small print before you buy
Please read the small print before you order from this company. The product is very poor quality and as you can read on the website, will fade over the first few months and then settle - in reality this means the product is affected by the sun and will fade in places exposed to sunlight dramatically. The website also advises how poor fitting can affect the boards, along with temperatures which are too hot or too cold, living in the UK the summer is dramatically different to the winter - so in reality this means that the boards will be affected and they won't do a thing about it. Over the winter our decking has swollen at either end of the decking, meaning more water is trapped on the surface of the decking. We fitted this last May so its just under a year old. I have had the standard customer service responses which just refer to the terms and conditions etc. I am really disappointed after spending a lot of money on composite decking, composite joists, following all instructions to have the decking fade so much and swell.
May 31, 2024
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon Hannah,
Thank you for taking the time to share your experience. While we're sorry to hear that you're disappointed, we do appreciate the feedback.
Our signature composite decking is manufactured using a blend of wood and recycled plastic, and is made from 100% recycled materials. As noted on our website, this composition can lead to some colour fading in areas exposed to sunlight, particularly during the initial few months as the boards naturally settle. This is a normal and expected with decking products that include timber. Due to this material, expansion and contraction is also a possibility as the temperature fluctuates.
Again, we're sorry to hear about these issues as well as you dissatisfaction with the customer service you received. If you’d like to discuss this further, please don’t hesitate to contact our customer support team directly.
Kind regards,
Cladco Profiles
Terrible company. Would not recommend.
Cladco delivered the wrong fittings for my decking. I had to re order the correct ones and return the incorrect package. I sent everything back but Cladco insisted that I hadn't and refused a full refund.
Absolutely terrible customer services. Would not recommend.
April 3, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Lynn,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and any confusion that occurred during the returns process.
According to our records, only a portion of the fittings were received back, which is why a full refund was not issued. We understand how frustrating this must have been and sincerely apologise for any inconvenience caused.
I can see that you have spoken with our customer support team regarding this matter, and that it has now been addressed.
If you have any further questions or concerns, please don’t hesitate to get in touch with us.
Kind Regards,
Cladco Profiles
rubbish product
built a garden room for customer less than 6 months ago, today i received a call back from customer the cladding has stained and gone moldy awful lookin staining, i informed the customer that the product is absolutely rubbish, they purchased this cladding thinking it was maintenance free, I have recommended maybe painting it or i can replace it with hardie vl plank which does not need any maintenance or a red cedar wood which needs oil every 2 years, The customer has decided on the hardie plank, I do not recommend this product at all if you do decide to use this crap get a sample and leave it outside for a few months first it is 100 percent rubbish and over priced
April 25, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Martin,
Thank you for taking the time to leave feedback.
We are very sorry to hear about the issues you and your customer have experienced and for any inconvenience this has caused.
We would like to clarify that our cladding is marketed as low maintenance, not maintenance-free. As with any exterior product, environmental factors such as low lighting, damp areas, and surrounding vegetation can result in surface mould, staining, or weathering over time. This is not a fault with the product itself, but is due to the environmental conditions where it has been installed. The same can happen with alternative materials such as Fibre Cement Cladding, where surface mould or staining can also occur.
In most cases, a simple wash with warm soapy water or a mild cleaning solution will remove any build-up. If you would like, we would be happy to send you a free cleaner to help with this — please contact our Customer Support Team at customersupport@cladco.co.uk, and we will arrange this for you.
Once again, we apologise for any inconvenience caused and are here to support you with any further concerns you may have.
Kind regards,
Cladco Profiles
Product OK, service poor.
We are so far satisfied with the actual products we purchased, it is the delivery and complaints service that has really marred our experience with Cladco.
To say I am dissatisfied and disappointed with Cladco would be a huge understatement. Whilst we are happy with the polite and professional ordering process, as well as the contact with Leah in Transport, the depth of unprofessionalism of their driver left me shocked and uncomfortable. Including pestering and inappropriate phone calls from the driver; we have never had an experience of a delivery person like this before.
We had hoped that Cladco would be able to redeem this experience via their complaints procedure; unfortunately this wasn't the case. It took eight weeks from them receiving my complaint before I received an answer, and this was only after me change them twice. It doesn’t instil confidence that our complaint has been taken very seriously, and instead treated more of an admin task that could be forgotten about, and then when chased needed to be sorted to go away.
Ordering from Cladco may involve a certain amount of luck. You may have a satisfying experience depending on the staff you deal with, or you could have a very poor and unprofessional experience. I can't personally recommend the risk of rolling those dice.
February 14, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Phil,
Thank you for taking the time to leave your feedback. We apologise that you are dissatisfied with the level of service on this occasion.
At Cladco, we aim to provide excellent service to all our customers, and we regret that your experience did not reflect this. We appreciate your positive comments regarding the ordering process and your contact with our transport team, and we apologise that the delivery experience and complaints process did not meet your expectations.
I can see that your complaint has been addressed by our customer support team, and that your delivery charge has since been refunded. If you would like to discuss this further or have any additional questions, please do not hesitate to contact the team.
Kind regards,
Cladco Profiles
Don’t expect customer service
First time buyer and now last time too.
We’ve ordered products for a garden shed.
Ordering 300 screws that require a non standard drill socket - which no local merchants stock. CLADCO should have raised this. To be honest, it would have been far smarter to design with a standard socket in mind. Or better still, include one with the order.
Outcome is I had to drive 2.5hrs to pick up this £9.60 socket and construction (2 man team) was delayed by a day.
We also needed metal to metal screws which they didn’t guide on either.
When I got to Andover, I asked to speak to a ‘manager’, who showed zero empathy. Frankly they didn’t give a sxxx.
I’d recommend shopping around. Don’t expect any service from CLADCO. The product is average and the order / delivery process is also unhelpful.
Even the reply below is inaccurate. Rubbish customer service. They don’t know what they’re doing.
April 24, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning David,
Thank you for taking the time to share your feedback with us. We apologise if you feel that your experience with us did not meet your expectations.
We are sorry to hear about any confusion regarding the screws requiring a non-standard socket, and we apologise if that information wasn't clear. It is detailed on our moulded head screws listings that a Bi-Hex Socket Driver will be needed. This information also appears when navigating to the checkout after adding the item to the basket.
We apologise that your visit to Andover was disappointing. During your visit, our team was prepared to offer the necessary part. However, our staff reported that the interaction became challenging due to the approach taken, which made it difficult to provide the level of service we strive for with all customers.
We understand you're already in contact with our customer support team regarding this matter, and they are working to address your concerns. Should you wish to discuss this further, they remain available to assist you.
Kind Regards,
Cladco Profiles
AVOID AVOID AVOID
AVOID AVOID AVOID! Had composite decking laid less than a year ago which was purchased via the contractor. It has faded so badly it looks like it has been there for many years. I contacted Cladco and sent photographs to show how bad it looked. They were not interested and just sent a very Condescending email. I had several conversations with them to try and explain why I was so disappointed but they did not listen! Customer Service is appalling they did not offer any solution apart from suggesting that I purchase a decking reviver at the cost of £63. It was only after several emails and phone calls that they have agreed to send a sample of the reviver. They have not offered an apology for the stress this has caused or offered a suitable solution. I am in the process of raising a formal complaint which I have no doubt will fall on deaf ears!!! Please take notice of the negative reviews before deciding to purchase.
UPDATE
My complaint has not even been acknowledged let alone replied to! The sample of the reviver has not arrived! I rest my case 😌 There will never to a resolution to this. Very stressful and wholly unacceptable!
FINAL UPDATE
I have now had a conversation with a senior member of staff who was very understanding and has now resolved the issues. He has promised to take all my comments on board. I finally feel like I have been listened to!
April 15, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Lisa,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how disappointing it must be to see your decking change in this way. Please accept our sincere apologies for any frustration or inconvenience caused.
Our Customer Support team aimed to provide clarity on the natural weathering process that can occur with composite decking when exposed to the elements. Similar to how carpet may show variation when furniture is moved, due to differences in light exposure, composite boards containing natural timber fibres can also show visible changes over time. Areas previously covered will often weather and blend in with the rest of the deck over time.
In response to the images you kindly provided, our team recommended trying a decking reviver to help restore a more even appearance. A sample of this was offered and sent to you free of charge, as a gesture of goodwill and in an effort to assist with resolving the issue.
We’re sorry if any of our communication came across as condescending - that was certainly not our intention. Our goal was simply to offer support and outline the available solutions.
Your comments have been noted and will be passed along as part of your ongoing complaint. We truly appreciate your patience and the opportunity to address your concerns.
Kind regards,
Cladco Profiles
Updated Response:
We have since tracked your sample order, which arrived with our supplier yesterday, and your item should be arriving today. This delay has been due to the Easter Bank Holiday Weekend, and we apologise for the inconvenience. The relevant teams are aware of your situation and are working to ensure your order is delivered as quickly as possible.
Excellent roof sheeting
The order was filled exactly as we wanted - everything was delivered perfectly. We received professional service. The quality of the roof sheeting is excellent. Very happy with all the products we ordered.
March 5, 2025
Reply from Cladco Profiles® Ltd
Good Afternoon Else,
Thank you for leaving us a 5-star review. We appreciate your positive comments regarding our roofing sheets and your experience with Cladco.
Kindest Regards,
Cladco Profiles
Would not recommend
I have two different batches of cladding which didn’t fit 100% and was also two different shades of colour of the amount of money I spent on this item I would’ve expected a lot More.
I bought it through Jewsons and we did question it but we got blanked. Would not buy this product again or anything to do with the company.
November 14, 2024
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Shane,
Thanks for the feedback, we apologise for the differences in batch colour. On our website, we do advise to ensure that all boards are orders in one batch to avoid this problem. If you wish to speak about this further, feel free to contact our customer support team who will be happy to answer any of your questions.
Kind regards,
Cladco Profiles
Disappointing Experience with Cladco
On 8 May 2024, I ordered decking (Order #000157447) from Cladco’s website for a DIY garden project. The product I selected was advertised with wide grooves on one side and small grooves on the other, as shown in the website images. However, when the delivery arrived on 15 May 2024, the driver presented boards with thin grooves on one side and a wood pattern (no grooves) on the other. I rejected the delivery after showing the driver the product images from Cladco’s site, which clearly differed from what was sent. Additionally, the product code on my email confirmation did not match the code on the driver’s paperwork.
The driver contacted Cladco’s support team, and I spoke with a representative who insisted I accept the incorrect delivery. She was unprofessional and dismissive, even suggesting they no longer stocked the item I ordered—despite the correct product being visible on the lorry for another customer. Only after I refused to take responsibility for an unwanted delivery did she relent and request photos of the items, which I later emailed.
Subsequent email exchanges were frustrating. Cladco seemed confused about why receiving an incorrect item was an issue and delayed my refund, initially promised within 5-7 working days. After seven days with no refund, I followed up multiple times with no resolution. Ultimately, I filed a successful chargeback claim with my credit card provider. The next day, Cladco contacted me to say they noticed the chargeback and would not process the refund they had already failed to deliver. Their logistics errors, poor communication, and unreliable refund process made this a highly disappointing experience.
In contrast, I later purchased Millboard decking from Lawsons, where the product and service were flawless. I cannot recommend Cladco based on this ordeal.
May 8, 2024
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the inconvenience and frustration caused.
The wide groove design you mentioned was part of a previous product version which is no longer available. As part of our ongoing product improvements, we updated the design to feature a fully reversible board - one side with a woodgrain finish and the other with low-slip narrow grooves, both suitable for installation. The wide groove was originally the underside of the board and was not recommended for use as the visible face, which is why this design has since been phased out.
We understand you were expecting the earlier version based on the website images at the time, and we’re sorry for any confusion this caused. We also apologise for the service you received during this process. This is certainly not the level of communication we aim to provide, and we will be reviewing this internally to ensure any improvements required are made.
As for the woodgrain finish, this is a popular design similar to those offered by other leading brands such as Millboard. So its a shame the woodgrain side was not used with the product supplied as this would have given you the similar effect to Millboard that you ended up purchasing.
We're sorry to hear our service didn’t meet your expectations, but we’re glad you were able to find a product elsewhere that suited your needs.
Once again, we apologise for the inconvenience caused and appreciate your feedback. We hope to have the opportunity to restore your confidence in us in the future.
Kind regards,
Cladco Profiles
Reply from Cladco Profiles® Ltd
Good Morning Lance,
Thank you for leaving us a 5-star review. We appreciate your positive feedback regarding delivery and products.
Kindest Regards,
Cladco Profiles
Avoid - Dreadful customer support, poor sales advice and questionable product quality.
Poor telephone sales advice resulted in the wrong product being ordered and delivered.
Customer Support were a complete joke, ignorant of own products and unhelpful. They said correct product was a special order. Not true,| listed alongside the ordered product on their website. Asked for correct product to be delivered and unused incorrect product returned (on same lorry). They said that pick up of incorrect item was at their discretion and refused pickup. Told I had to pay for return of incorrect product (which is 3 metres long and weighs 21kg and hence return cost higher than product value) and also pay for delivery of correct product.
Quality questionable, coating scratches easily leaving exposed metal.
Strongly suggest finding an alternative roof supplier.
March 12, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good Morning,
We’re very sorry to hear about your experience and appreciate you getting in touch with us. Providing accurate product information and helpful customer support is important to us, and we regret that we did not meet your expectations in this instance. We understand the frustration regarding the product order and return process and apologise for any miscommunication.
Please feel free to contact our customer support team if you would like to talk to someone further about this. Again, we apologise for any inconvenience caused and appreciate your feedback as it helps us to improve.
Kind regards,
Cladco Profiles
This is the fourth order I have placed…
This is the fourth order I have placed with Cladco over the past 6 months. Ordered on 03/03/25, delivered a few days later. Again driver very helpful and dropped roofing exactly where we wanted it. Great Product as well.
March 3, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good Morning Darren,
Thank you for leaving us a 5-star review, we're so glad to hear that you've enjoyed our services and delivery. We appreciate your continued support!
Kindest Regards,
Cladco Profiles
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