Claddingworld Reviews 

135
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. People consistently describe the exceptionally fast delivery service, wonderful communication throughout the process, and friendly staff who are always ready to assist with any project needs. Buyers are particularly impressed by the top-quality materials and stunning products that offer great overall value and transform spaces effortlessly. Some people were dissatisfied with occasional delivery complications, noting that a few parcels unfortunately arrived damaged or required more secure packaging. Consumers also mentioned minor drawbacks such as fragile edges on certain thinner sheets or the need to thoroughly inspect goods before installation.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and items arriving in excellent... See more

Product

Customers had positive experiences with product, noting that the panels look fantastic, are easy to fix up,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products look really good, are... See more

Staff

People report positive experiences with staff, frequently highlighting helpful service and mentioning that a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second purchase from cladding world. Excellent service, really fast dispatch. Quality products at a really good price. I would highly recommend them to anybody who is looking to transfo... See more

Company replied

Rated 5 out of 5 stars

I paid £150 for the concrete 5mm cladding panels to do a quick makeover. If it was a permanent long term I would have gone 8mm or 10mm. Be gentle with the 5mm as the edges are a bit brittle. Exce... See more

Company replied

Rated 5 out of 5 stars

I purchased loads of wallboards and trims, free delivery was great, delivery was fast, however I didnt order enough trims and had to reorder and got charged delivery £19.99 which I think was very expe... See more

Company replied

Rated 5 out of 5 stars

Exceptional customer service, went above and beyond to help, wall panel product is 22mm thick veneered on all sides with top quality sound proof backing, so easy to fit and looks fantastic, thanks gu... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. also in
  3. Bathroom Supply Store

Written by the company

Cladding World provide high quality bathroom cladding panels and trims for either delivery or collection. Our high quality cladding panels offer great value for a wide range of decorative panelling applications. Our friendly team are available on the phone or via email to answer your questions. We also have a range of Premier acoustic panels. Fast, nationwide delivery. DIY or trade, we can supply your panels and trims to transform your room.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

135 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(135)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience all over

Great delivery , well packed. Speedy delivery , polite and helpful drivers.

I have ordered 3 times now and All brilliant experience , good communication very responsive to queries.

May 27, 2025
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Reply from Claddingworld

Hi Bev, Glad I could help! Thank you for the kind review!

Rated 2 out of 5 stars

One of the L shaped corner pieces was a…

One of the L shaped corner pieces was a completely different colour... Looked almost yellow by comparison! and it was split!! All other pieces were ok.
Regards, Grant.

April 23, 2025
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Reply from Claddingworld

Hi Grant, sorry to hear this, could you reach out to me via email on support@clad-x.co.uk with your order number so I can look into this for you?

Rated 1 out of 5 stars

It was very late and little information…

It was very late and little information about the delivery status.

April 22, 2025
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Reply from Claddingworld

Hi Heather, Sorry that your delivery was late, I chased this multiple times for you and kept you updated via email, I assumed that tracking link I sent you had worked as you didn't mention it in your emails.
The couriers sometimes use a third party when delivering to the Scottish Highlands and send their apologies if the tracking was not always fully up to date.

Rated 5 out of 5 stars

5 star company & customer service

Ordered a cladding panel from Claddingworld recently, not only did it arrive extremely fast but i had a major issue (caused by myself), where i then had to order a new one and someone from the customer service team called Matt helped me massively, going out his way to assist me the best way he could and saving my project more than he knows. The price i paid was also way less than competitive sites who charged an arm and a leg for delivery, i could not recommend this company more.

April 22, 2025
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Reply from Claddingworld

Hi Daniel, I was happy to help, glad we were able to fix it for you!

Rated 1 out of 5 stars

Ordered from here recently

Ordered from here recently, never received my full order, tracking code doesn't work and cladding world WILL NOT answer phone calls, held up on a job, and no way to fin the status of my order. Won't be using cladding world again.

May 1, 2025
Unprompted review
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Reply from Claddingworld

Hi Jay, Nice to talk with you via email today, I hope your free replacement panels are with you soon. apologies again that we were not here over the bank holiday weekend.

Rated 5 out of 5 stars

Excellent service

Excellent service very happy with item kept well informed all the way through
Delivered on time

April 25, 2025
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Reply from Claddingworld

Thank you for your order and kind review.

Rated 5 out of 5 stars

Great product at a great price

Great product at a great price. Easy to cut and install. Definitely will be using the company again.

April 22, 2025
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Reply from Claddingworld

Thank you for your order and kind review.

Rated 3 out of 5 stars

Hi great service very quick with…

Hi great service very quick with delivery but you need to look at a better delivery company
First delivery turned up with broken panels and so did the second one. Luckily I was still able to use the panels
They need to spend a bit more attention to their packing procedures

April 24, 2025
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Reply from Claddingworld

Hi Keith, sorry your panels were damaged in transit, we are constantly updating our procedures and will look at what else we can do to protect them further. Glad to hear you were still able to complete your project.

Rated 5 out of 5 stars

GREAT PRODUCT

GREAT PRODUCT, VERY QUICK DELIVERY AND GREAT CUSTOMER SERVICE WHEN I NEEDED TO MAKE SLIGHT ALTERATION TO MY ORDER.

April 22, 2025
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Reply from Claddingworld

Thank you for your review!

Rated 1 out of 5 stars

We haven’t received them yet

We haven’t received them yet

April 22, 2025
Claddingworld logo

Reply from Claddingworld

Hi Keith,

Sorry to hear this, I have just sent you an email from Support@clad-x.co.uk with a tracking update.

Hi Keith,
Tracking now shows as delivered on 1/5 Please drop me an email or call if there were any issues.

Rated 5 out of 5 stars

Excellent service from ordering to…

Excellent service from ordering to quality of products, only down side was the delivery wich is not your company's fault, order came 2 days later than expected and was dropped over an 8 foot fence on a Sunday evening, we had no prior warning of delivery, but cladding world top notch ,and will be using again 👍

April 17, 2025
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Reply from Claddingworld

Thank you for the kind words! Sorry that the courier had some issues on this one!

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