Claim Flights - Flight Compensation Service Reviews 498

Agnieszka was fantastic. I was informed about what to expect next and the approximate time it would take. The payment was deposited to you PayPal account.

I've contacted in date 12/12/2023 ClaimFlights due to a cancelled flight. Mrs. Fanslau has been very clear in every step of the process and she ended the conversation telling me that it could take atmost 3 months. Exactly 2 months later I've received the communication that everything went through, left my bank coordinates and in less than 10 days I've received the amount.

Kind and efficient person who responded to our request.

Fast and easy communication. Good results too

Experience was great because there were no delays in communication and everything was communicated in a clear and precise fashion. Beside that, correspondence was highly professional and followed through. Company is doing great because of it approach to its clients and its expediency.

This is a useless company. They're polite and responsive, but they won't get you any compensation if the airline puts up a fight. In other words, you don't need them. If the airline agrees to pay, you can get the full amount of compensation directly from the airline without giving a percentage of your money to this company. However, in our case, this company's representative, who called himself a "legal expert," initially indicated confidence that we would be compensated for our delayed flight which resulted in missing our connection. Then two months later, he said that they spoke with the airline and did some research, and that due to "extraordinary circumstances," we would not be compensated. When I asked for an explanation as to the extraordinary circumstance, and what research they did, he had no answer. He said the "legal team" didn't tell him. He then said we saved money by not going to a lawyer. That's absurd. Saved money from what? You did nothing. These people basically do what you can do yourself. They make a claim to the airline, and if the airline agrees to pay, they take their cut and give you the rest. But if the airline has some excuse as to why they won't pay, this company won't go any further. They won't go to court for you, unlike their representations that they would. They can't even be bothered to give a proper explanation for the denial from the airline. Extraordinary Circumstance is the only thing an airline can claim to get out of compensating passengers. But there is a legal definition for what that means, and it's fact based. So, what were the facts justifying this excuse? We won't know because the "legal team" didn't bother to explain it to the "legal expert" Claim Flights assigned to our case. What a joke. Don't waste your time with them. I never will ever again.

Refused to take my case and only said it was outside of their scope. They did not bother to explain in what way it was outside their scope.

I believe they said so because they understood it would take more than just a formal letter to the airline to get compensated because of the circumstances in my case.

Edit: they now claim they do not serve my jurisdiction. Well, if that is the case then they should shut down claimflights.co.uk as it clearly gives the impression that they serve the UK market

Firstly, they communicated the timelines extremely clearly. This ensured that I knew how long it’s going to take to process my request. Secondly, they collected all the relevant documents to prove my case. I did not have to follow up even once. An experience that I barely have when I interact with other service providers.

I cooperate really good. All the responses was quick and precise.

You did a good job .
Very helpful
I highly recommend your company

Everything done by an agent, specifically would like to mention Ms. Agnieszka Fanslau, professionally and quickly, in my favor. Many thanks to her!

Agnieszka was extremely quick to respond, stepped in to get the best service and allowed me to get the fastest refund possible. Will for sure be going through her again! Really
recommend.

Agnieszka Fanslau took care of my case and due to a misunderstanding between my friend and myself I had to ask twice for my claim and Imy request was very well met by Agnieska. My best thanks for good service.

Good communication with the representative. I received a 75% refund for the flight delay. The procedure is relatively simple, but the waiting time for the refund is half a year. It's probably not up to ClaimFlights, but up to the airline.

Communication with this company is easy and clear. But I warn you, that they clearly communicate on their website that the payout for compensation for less than 1500 km is €187.50 and that there is no hidden cost.
This looks like misleading advertising. Because my payout was 173.75€. They inform me that this info only applies for non-EU countries because there is a tax for EU countries. So, they are a German-registered company, but all advertising info about payout on their page is for non-EU countries!? ;) Overall I have good experience, but costumers deserve clear communication! This is the reason that I gave them only 3 stars.

Handled the case swiftly and got the money back for 2 claims within weeks. Thank you!

Very professional and attentive service. Agnieszka F. is efficient and very professional . Great communication and quick with replying to emails. Thank you very much.

Ms. Agnieszka Fanslau was very accurate in the info provided and I got my claim resolved in a timely manner, thank you.

Process from start to finish was excellent. Was kept informed at relevant times. Would definitely use again.