Clario Reviews 195

TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

If you’re looking to protect your phone from being hacked or bugged then this guys right here are you guys ! They give of the same energy as Howard visions on instagram great guy , I strongly recommen... See more

Company replied

Rated 5 out of 5 stars

I just bought the one-month subscription and was immediately helped by a kind woman named Monica. Even though we couldn’t find what was “wrong” with my phone, I felt supported and clearly guided thro... See more

Company replied

Rated 5 out of 5 stars

Lorcan was very experienced and able to help me with my questions. Very helpful You put me as an unhappy customer for some reason

Company replied

Rated 1 out of 5 stars

Signed up for the app and decided to cancel after free trial. Then emailed told I was being charged for subscriotion. Emailed to cancel and was acknowledged as cancelled. Then another email saying... See more

Company replied

Company details

  1. Software Company

Written by the company

Clario is the world’s first consumer-focused digital security and privacy solution. This is a comprehensive and totally intuitive multi-platform app. It covers all protection needs in one simple interface, integrating on hand 24/7 security experts. It gives real-time protection against digital threats (malware, ransomware, spyware), money loss, breaches of personal information and identity theft, device security, data privacy, and more. Clario’s simplified and refreshing and strictly jargon-free approach makes powerful security features seamlessly accessible through a single app with unique user experience. Clario customers have 24/7 access to a 600+ person team of on-demand tech experts that can be accessed instantly through Clario’s in-app chat or by phone and remote assistance, for advice and immediate peace of mind.


Contact info

3.2

Average

TrustScore 3 out of 5

195 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Dreadful

Dreadful. Extra charges, hidden charges. Cancelled the three options available to me through the app and was then charged again and told I hadn’t cancelled my subscription. Not very helpful customer service. Product/services not great either.

January 3, 2026
Unprompted review
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Reply from Clario

Hello, Dean. We are sorry for any misunderstanding about the charges that happened. Could you please share your order ID in response to the Trustpilot request so we can investigate the situation? Noelle

Rated 1 out of 5 stars

The company billed me for a service…

The company billed me $40 for a service which was never ordered or used. The Anti Spy app was easy enough to use but I’m not convinced it actually does anything apart from performing the simplest checks. I requested a refund. Clario decided not to refund me for the App Bundle of useless apps which was never ordered. It’s a 100% scam company. Avoid at all costs.

January 2, 2026
Unprompted review
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Reply from Clario

Hello, Chris! We’re so sorry that things didn't go as expected! This isn't the experience we want for you at all, and we’d love to make it right. Could you share your order ID or the email address used for the purchase in the reply to the Trustpilot request, please? It'll help us to investigate the situation and provide you with a solution.

Rated 1 out of 5 stars

Not really sure it does anythIng apart…

Not really sure it does anythIng apart from point out the obvious.

December 1, 2025
Unprompted review
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Reply from Clario

Hi John! Thank you for your honest feedback! Could you let us know what specific features or depth you were looking for that we missed? Your input would be very helpful as we plan our next updates

Rated 1 out of 5 stars

its a scam avoid

its a scam avoid , cancelled subscription but they keep taking monthly payments . their customer enquiry forms don't work , no reply to emails , a closer shop that just takes your money repeatedly . to add insult the app is useless . Avoid

August 1, 2025
Unprompted review
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Reply from Clario

Hello Iain! We are very sorry to read about this experience. We want to be clear that we are a legitimate company operating under strict legal compliance, not a scam.
Our Quality team wants to investigate why your cancellation did not register and why support did not reply. Please share your reference number or email address to get this sorted out immediately. Vivienne

Hi, Iain! Thank you for your patience. We’ve looked into this and can confirm that we already replied to your inquiry and processed your refund request. Please check your email inbox for the confirmation details. Noelle

Rated 1 out of 5 stars

I cancelled the subscription and they…

I cancelled the subscription and they kept charging me! Don't trust this company! They will tell you that they cancelled your subscription, then they will charge you, again and again!

November 4, 2025
Unprompted review
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Reply from Clario

Hello, Amelia. We are sorry to hear about the misunderstanding regarding your subscription. We'd like to investigate the situation that occurred. Could you share your order ID or the email address used for the purchase in the reply to the Trustpilot request, please? Noelle

Rated 1 out of 5 stars

Unethical scam billing

Unethical scam billing!
Paid for subscription. Cancelled it right away, but then billed $38.85 consecutive times, thankful my bank eventually declined them.
As there was no way in their app to unsubscribe to the extra apps and services that you get signed up to, you don’t even know you’re being billed for them. When you log into your account , the subscription page says no active subscription.

I requested a refund, which was denied: for
Me the the app wasn’t able to meet the advertised claims, and was not fit for the purpose it was sold.

My advice. Stay away, very very limited functionality, especially considering the subscription price.

Edit: not sure how to reply to the reply - I already spoke to your customer service and while your terms and notification of signing up for additional services, may fall within the legal requirement- it’s doesn’t make it ethical or right. As you don’t know you have signed up and you dont cancel the extras when you cancel the original subscription.

I got the following condescending email reply : Natalie_a1 @ icloud . com is my email:
After carefully checking your account, we’re sorry to inform you that we’re unable to issue a refund for the Apps Bundle subscription, as the request was made after the trial period had already expired.

Your subscriptions are canceled, so you won't be charged again.

We truly understand that this might be disappointing, and we sincerely apologize for any inconvenience this may cause.

October 24, 2025
Unprompted review
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Reply from Clario

Hello Natalie! We’re truly sorry to hear about your experience! Please know that Clario is a legitimate web app that complies with all applicable laws and regulations.
We want to look into this immediately to make things right. Could you please share your email address or order ID with our support team so we can review your case? Vivienne

Rated 1 out of 5 stars

Scam

Scam! Multiple attempts to take money out of account once subscribing. Stay away!

September 29, 2025
Unprompted review
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Reply from Clario

Hello, Ben. We are sorry to hear about your negative experience. We'd like to investigate the situation that occurred. Could you share your order ID or the email address used for the purchase in the reply to the Trustpilot request, please? Noelle

Rated 1 out of 5 stars

Fraudulent Billing Galore!!! Beware

Signed up and paid 14.99 for one month, cancelled the next day, then four days later was billed 39.98 and another 14.99. The payments luckily declined due to insufficient funds.

I blocked the payments moving forward with my bank and the same afternoon they used another company to try billing me again!

Won’t be utilizing their services again.

September 14, 2025
Unprompted review
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Reply from Clario

Hello, Harper. I am sorry to hear that Clario did not meet your expectations. Could you please share your order ID in response to the Trustpilot request so I can investigate the situation? Catherine

Rated 5 out of 5 stars

Its a simple product withput bells and…

Its a simple product withput bells and whistles but is very effective. I haven't had any problems or any need to interact with troubleshooting

August 26, 2025
Unprompted review
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Reply from Clario

Hi, Paul. Thanks for sharing your experience! It’s great to hear the product is working so smoothly for you. We designed it to be straightforward yet reliable, so we’re glad it delivers exactly that. Catherine

Rated 1 out of 5 stars

Horrible customer service

July 18, 2025
Unprompted review
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Reply from Clario

Hello, Elizabeth. We’re very sorry to hear about your experience. Could you please provide more details as well as your order ID so we can investigate the situation and work on resolving it? Your feedback is important to us. Catherine

Rated 1 out of 5 stars

I was charged after I had cancelled my…

I was charged after I had cancelled my subscription. Was a free triaI but was charged and didn’t provide information as advertised. Called my bank and was told I should of been given a cancellation reference which was not done. I ordered a new card plus am fighting the charge. SCAM stay away

July 31, 2025
Unprompted review
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Reply from Clario

Hi. We are sorry to hear about the misunderstanding regarding your order. Could you please share your order ID so we can locate your account and investigate the situation? I've sent you a request for details via Trustpilot.
UPD: Thank you for sharing the details. We have thoroughly reviewed your account and confirm that our support team sent you an email with the resolution details a couple of days ago. Please let me know if there's anything else I can help you with. We'd be happy if you could update your review here. Catherine

Rated 1 out of 5 stars

Scam.

Scam.. scam subscription.

July 29, 2025
Unprompted review
Clario logo

Reply from Clario

Hi. We are sorry to hear that. Please provide more details about your experience. Could you please also share your order ID so we can locate your account and investigate the situation? I've sent you a request for details via Trustpilot. Catherine

Rated 1 out of 5 stars

My sister downloaded your product was…

My sister downloaded your product was charged by the bank , she has now lost files ECT this company I have researched is a scam just to take your money

June 10, 2025
Unprompted review
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Reply from Clario

Hello, Stephen. We are sorry to hear that. Could you please clarify what app exactly was used by your sister before losing the files? What platform did it happen on? Please note that Clario does not include cleaning tools. We have security & privacy-related apps. Is it possible the lost files were infected with malware? Please share more details, as well as the reference number of the order, so we can locate the user account. Catherine

Rated 5 out of 5 stars

Great Online Chat assistance

Couldn’t figure out how to add a second device. Reached out to Clario Chat and was helped by Karen. Great stuff!

June 18, 2025
Unprompted review
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Reply from Clario

Hi. We are pleased to hear that. Thanks for giving us 5 stars. Catherine

Rated 1 out of 5 stars

No Confidence, Believe Company is a Scam

I was charged only the amount of the product I purchased, however, got worried when I didn't receive anything at first that I even bought something. Called my credit card company and my bank, and was told my debit card number wasn't showing up. Was told it WAS a scam, and I ordered a new card plus am fighting the charge.

June 5, 2025
Unprompted review
Clario logo

Reply from Clario

Hi Kathy,
We're truly sorry for the trouble you've experienced. Please rest assured that Clario operates in full compliance with all legal standards and maintains complete transparency to ensure your safety and trust. It is a legitimate service, and everything we offer is in line with the law.
Our Quality Team is ready to look into your situation—could you kindly share your email or order ID through Trustpilot? Vivienne

Rated 1 out of 5 stars

I noticed a charge of $49.99 and looked…

I noticed a charge of $49.99 and looked up the company. I have no idea who they are or what they sell. I checked my account and found that I was charged for four months. The first month, I was charged $9.99 and 69.99 and $49.99 every month after that for a total of $229.95. I talked to Emma who told me I took out a subscription but they would refund me this past month and half of last month because that's the best she could do. I wasn't happy but agreed because I just wanted it done and over with. I check my account this month and instead of refunding me, they charged me once again. I contacted them again and now I am being told I can't get a refund because they provided me with services in my subscription...the one I never took out. I have had it with this company. I'm contacting my bank and reporting them for frsud.

June 12, 2025
Unprompted review
Clario logo

Reply from Clario

Hello Donna! We are sorry for the inconvenience you faced. Clario is fully compliant with all legal regulations and operates transparently, ensuring your security and trust. It is not a fraud, and all services are provided in accordance with applicable laws.
Our Quality team would like to investigate your case. Please provide your email or order ID via Trustpilot. Vivienne

Rated 1 out of 5 stars

Scam- take three payments when signed for one

Signed up to a one month subscription at 14.99 and they added a 39.99 and a 19.99 charge without my authority

Feels like complete scam.
Have requested refund of all three as lost faith. If I get it I’ll update this review

June 8, 2025
Unprompted review
Clario logo

Reply from Clario

Hi. We are sorry to hear about the misunderstanding regarding your order. Could you please share your order ID so we can locate your account and investigate the situation? I've sent you a request for details via Trustpilot. Catherine

Rated 1 out of 5 stars

Product does nothing except take your money

As someone who spent 27
Years as a cyber and forensic analyst for a federal agency, this product is nothing more than good marketing. At the request of a news journalist I installed the most basic counter intelligence programs on my phone. Clario did not identify any malware of any kind. Since they are a Dubai company, they are shielded from the normal compliance and enforcement guidance that we (USA) regularly use to keep Fraudulent activity off US soil.

UPD. I shared my reference number and email on the trustpulot verification system. Attempting to undermine my review by saying you cannot find my information is a typical response from someone who wants to throw doubt on the review. On the contrary, I was actually very hopeful that this program worked in some capacity but realized quickly that it was nothing more than a scam.

May 22, 2025
Unprompted review
Clario logo

Reply from Clario

Hi, Dustin. We are sorry to hear about your experience at Clario. Could you please clarify what OS your phone runs? Have you contacted Clario Support Team to get help with the proper app setup? We have Clario experts available 24/7 to help you resolve any Clario-related request. Could you please also share your order ID in response to the Trustpilot request so we can locate your order and review the details? Catherine

UPD. Could you share another email address? The one attached is not associated with any purchase in our system. Vivienne

UPD 2.0. Unfortunately, there is no Clario account associated with the reference number you provided. Please send your reference number to hello@weareclario.com

Rated 1 out of 5 stars

Charged 49.99 monthly unexpectedly

I bought one product from them and they somehow got me paying for a subscription monthly for $49.99 that I did NOT sign up for!!!

May 24, 2025
Unprompted review
Clario logo

Reply from Clario

Hi. We are sorry to hear there was a misunderstanding about your subscription. Could you please share your order ID in response to the Trustpilot request so we can locate your order and review the details? Catherine

Rated 1 out of 5 stars

Charged me extra without consent!!

I signed up for a one Month 14.99
I then downloaded the app and they automatically charged me 40$!
They also connect you to a customer service person who starts sending you links to other services you need to buy in the app … very disappointing.

May 17, 2025
Unprompted review
Clario logo

Reply from Clario

Hello, Candie! Thank you for reaching out!
We are sorry for any inconvenience you faced. Our Quality team would like to investigate your case further. Could you please provide your email address or order ID via Trustpilot? Vivienne

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