If you’re looking to protect your phone from being hacked or bugged then this guys right here are you guys ! They give of the same energy as Howard visions on instagram great guy , I strongly recommen... See more
Company replied
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See what reviewers are saying
I just bought the one-month subscription and was immediately helped by a kind woman named Monica. Even though we couldn’t find what was “wrong” with my phone, I felt supported and clearly guided thro... See more
Company replied
Lorcan was very experienced and able to help me with my questions. Very helpful You put me as an unhappy customer for some reason
Company replied
Signed up for the app and decided to cancel after free trial. Then emailed told I was being charged for subscriotion. Emailed to cancel and was acknowledged as cancelled. Then another email saying... See more
Company replied
Company details
Written by the company
Clario is the world’s first consumer-focused digital security and privacy solution. This is a comprehensive and totally intuitive multi-platform app. It covers all protection needs in one simple interface, integrating on hand 24/7 security experts. It gives real-time protection against digital threats (malware, ransomware, spyware), money loss, breaches of personal information and identity theft, device security, data privacy, and more. Clario’s simplified and refreshing and strictly jargon-free approach makes powerful security features seamlessly accessible through a single app with unique user experience. Clario customers have 24/7 access to a 600+ person team of on-demand tech experts that can be accessed instantly through Clario’s in-app chat or by phone and remote assistance, for advice and immediate peace of mind.
Contact info
3005-D6, Swiss Tower, Plot No: JLT-PH2-Y3A, Jumeirah Lakes Towers, Dubai, U.A.E.
- hello@weareclario.com
- clario.co
3.2
Average
195 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After researching Clario a charge…
After researching Clario a charge showed up on my credit card for 2 months and they wouldn’t do a refund. I never used it. I’m not impressed at all. Beware!
April 13, 2024
Unprompted review
Reply from Clario
Hi, Graeme! Thanks for reaching out! Please send us your email address in reply to the Trustpilot request. We want to investigate the situation. Vivienne
UPD: We understand your frustration and apologize for any inconvenience caused. The purchase of a 1-month license was made on 11/03/2024 and renewed in April as a subscription was active. However, according to our Refund Policy, we cannot reverse charges for this type of license:
You are eligible for a full refund within 14 days of your initial purchase following a free or low-cost trial
Great product providing a great…understanding how a customer deserves to be treated!
Great product providing a great service. I thoroughly enjoyed the peace and comfort this app “Clario” by.Clario provided along with it’s easy to use features and well designed dashboard display. Did everything it averted and at a level well that above my expectations. The thing I found so profound in my experience this company was their customer service. They made me feel like I was their only customer with the speed and attention they gave me addressing a personal situation and Leaving me at ease. I felt like understood and respected. In turn they won my respect and loyalty.
April 12, 2024
Unprompted review
Reply from Clario
Hello, Jay. Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed using Clario. Your trust and loyalty mean the world to us! Catherine
Development issues, unfixable bug
Interesting reading the other reviews. In my case, it was an issue using my Apple account to log in. A rep admitted for some time that they had an issue and that the development team wasn't able to work out how to fix it. This is in IOS, which is very telling. Given was worth an immediate cancellation, as that is a sign that something is very wrong if call centre staff are aware of technical issues like this.
March 15, 2024
Unprompted review
Reply from Clario
Hi. Thank you for sharing your experience with us. We truly understand the frustration that comes with encountering technical issues, especially when it affects your ability to use our service seamlessly. It's important to acknowledge that despite our best efforts, bugs and technical challenges are inherent to any technology platform. However, I want to assure you that we are committed to resolving these issues promptly once they are identified.
We've thoroughly reviewed the contact history associated with your case and can confirm that our agent promptly responded to your inquiry on the same day. They diligently sent an email with detailed instructions aimed at resolving the issue you encountered with your sign in with Apple ID.
Your feedback is invaluable in helping us continually improve our service delivery. Catherine
Company must improve operational process
Clario made a mistake with my suscription.
They charged my bank account several times and refunded the charges later. I had to complain. It took a while to clear things out. Finally, all is clear.
Thank you for the follow up of the case.
March 20, 2024
Unprompted review
Reply from Clario
Hello, Ileana! Thanks for sharing a review. We are glad to know your request was resolved. Catherine
Great support service
March 11, 2024
Unprompted review
Reply from Clario
Hi, Cristian. We appreciate your feedback and a 5-star rating. Catherine
The guy helped me protect myself from…
The guy helped me protect myself from ip track tracing and help me know I'm safe without anyone having physical access to my phone nor can they hack it..
March 10, 2024
Unprompted review
Reply from Clario
Hi, Robert. We are glad to know your mobile device is now secure from hacking and tracking with Clario. Feel free to contact us again. Catherine
Reply from Clario
Hi, Elisa! Thanks for reaching out! What made you think so? Have you faced any problems with the app?
Clario is a legit company and you can get more about us here https://clario.co/about/
Please provide us with an email or reference number through TrustPilot for the investigation of your case. Vivienne
This app is a FRAUD!
This app is a FRAUD!! I used the app. It did absolutely NOTHING and I canceled within the original free trial period. Then 2 months later I notice that they are charging my card. I went into the app - which showed me I wasn’t active.
The customer service bot 🤖 cancelled my “subscription” but then disconnected from me without a refund and argued with me
February 20, 2024
Unprompted review
Reply from Clario
Hi, Erin. We are sorry to hear that. That's absolutely not a kind of experience we would like our customers to have. Could you please send us your email address or the reference number of the order in reply to the Trustpilot requests. We would like to investigate the situation. Catherine
Update: Thanks for providing us with your Clario account details. We have thoroughly investigated the case and sent you an email with the results. Catherine
What a scam!!
What a scam!!! I only had this app for a few minutes when a rep tried to entrap me and upsell something else! It’s disgusting and unethical. It was that whole threat that I am on the dark web and I need to pay them even more for my safety. Ugh!!!
My suggestion is to stay away from these scammers. The app didn’t even work.
UPDATE: Clario "tried" to ask me for more info so they could investigate, but there is no way to reply....really?! I immediately deleted this app, so I have no more information to give anyway. Your CS rep used an unethical tactic that is known as fear-mongering in order to try to upsell a more expensive product. Your CS rep told me that my information was on the blackmarket, endangering me, so it's best if I pay more to Clario for an upgrade...I only had the app for less than 30 minutes!!! This tactic is so egregiously unethical. Clario...stay away from me, and do NOT contact me again.
February 15, 2024
Unprompted review
Reply from Clario
Hi, Pixie. We are sorry to hear you had an unpleasant experience at Clario. Could you please send us your order details in response to the Trustpilot request? We would like to investigate the situation. Catherine
Update: Please check the Trustpilot request email. There must be "Add review details" to provide additional info about the review. We would really apreciate it if you could share this details so we can take a deeper look into this specific case. We apologize for any unpleasant experience and would like to ensure our users get all the benefits from the purchased licenses.
Roman very helpful indeed
Roman very helpful indeed
Under a very advanced cyber attack
was very pleasent to talk to and nothing to much for him to help you out
thankyou. 5 stars from me.
December 2, 2023
Unprompted review
Reply from Clario
Hi, William! Thank you for sharing your experience with us! Feel free to contact us anytime! Vivienne
The app itself didn't resolve my issue
The app itself didn't resolve my issue, I kept getting persistent pop ups saying I had a virus. However, one of the amazing advisors; Roman, helped me resolve my issue. I cancelled my subscription as I did not require the services and my issue was resolved, but I am very grateful that Clario still helped me.
June 24, 2023
Unprompted review
Reply from Clario
Hi. Thanks for sharing your experience. 24/7 customer support is one of Clario's features. You can contact our experts at any time to get help with resolving your problem. Catherine
Reply from Clario
Hi. Thanks for recommending us. Catherine
Don't Get Clario App
It caused Amazon, Shop and my Credit Union App to stop working. It was a nightmare stopping my 1 month Trial Membership. I was on Chat with them for 2 hours trying to stop it. The next morning my iPhone battery stopped charging and was drained until I deleted the App from my iPhone Screen. DON'T GET IT!!!
June 7, 2023
Reply from Clario
Hello! Thank you for letting us know. We are sorry to hear that. Could you please provide us with your email address in the request sent via Trustpilot so we can investigate the situation? Catherine
I had constant alerts that my computer…
I had constant alerts that my computer was at risk. I bought Clario and began a chat Catherine was able to walk me through the process and fixed my issue. She also said if I had the problem again to contact them. Easy to understand their suggestions.
January 11, 2023
Unprompted review
Reply from Clario
Hello! Million thanks for sharing your experience and being with us! We highly appreciate your choice. Vivienne
Customer support was terrific.
December 12, 2022
Unprompted review
Reply from Clario
Hello! Thanks for sharing your experience! We are always happy to help! Vivienne
average tool but 5 stars customer support / expert
3 starts for the tool but 5 stars for the customer service / expert.
No the most efficient software to find malware (it wasn't able to get rid of my search hijacker problem) but i ended up in the chat with one of their expert (Noelle) and she found the root cause of the problem and fixed it. She explained everything she was doing along the way, first through chat then took over my laptop. Very happy with the customer support and results! thanks again.
October 3, 2022
Unprompted review
Reply from Clario
Hi, Mike. Unfortunately, some malware is quite complex. That's why Clario offers a powerful combination of software and live support to provide you with the best solution. Thanks for your feedback. Catherine
Reply from Clario
Hello. Thanks for the kind words. Catherine
Many thanks to Clario!
Clario is an amazing app and I recommend it as it helped me a lot!
June 20, 2022
Unprompted review
Reply from Clario
Hi. Thanks for sharing your experience and choosing Clario. Catherine
Great product easy to use and very good assistance when needed…
Great product easy to use and very good assistance on the chat option and also by email when the chat was busy
June 5, 2022
Unprompted review
Reply from Clario
Hi. Thanks for sharing your experience and choosing Clario. Catherine
Amazing!
This made sure that there were exactly no viruses! The experts were kind! Thank you once again!
May 14, 2022
Unprompted review
Reply from Clario
Hello! Million thanks for being with us! We highly appreciate your choice. Vivienne
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