Clarity Insolvency Reviews 

1,918
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being kind, empathetic, and non-judgmental, providing clear explanations and support. Many people felt at ease and relieved from stress due to the helpful and knowledgeable customer service. The overall service is frequently described as brilliant, efficient, and smooth, with many appreciating the quick and simple processes. However, some customers reported feeling pressured to proceed with certain options or experienced frustration when their initial needs were not fully met, leading to wasted time or poor follow-up.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the empathetic, knowledgeable, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, trustworthiness, and... See more

User experience

People report positive experiences with user experience, with many reviewers describing their interactions as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am incredibly thankful to Robert, an exceptionally kind and compassionate gentleman who has been a guiding force in my life. With his support, I have overcome so many challenges, and my stress has s... See more

Rated 5 out of 5 stars

I had a really great experience with Clarity. I have been very anxious for a while about my money situation and had automatic relief when I made my phone call. I am expecting our second baby which was... See more

Rated 5 out of 5 stars

Tina was absolutely amazing from start to finish. She explained all types of solutions and really listened and understood my situation properly which is why I chose to go with Clarity. I spoke with a... See more

Rated 5 out of 5 stars

I never leave reviews, as normally most things are what you see is what you get! But…I have been emotionally burdened by my debt, that through no fault of my own spiralled until I couldn’t see a way... See more


Company details

  1. Debt Relief Service
  2. Insolvency Service

Written by the company

Clarity Insolvency is a UK debt help company that prides itself on helping people regain control of their finances. We offer free, clear, debt advice to help you find the best solution for your circumstances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,918)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I enquired with clarity about debt…

I enquired with clarity about debt advice, initially they were lovely and helpful I considered an iva but decided i had changed my mind before the meeting went ahead, i felt like they were still trying to push me to go into one, i phoned on multiple occasions to have the phone put down on me or i was told i would be called back to which i wasn’t. I was also told on several occasions that my iva meeting would be cancelled yet i am still receiving notifications from companies saying they are being told i am entering an iva which is against my wishes and they do not have permission for the whole experience has been a nightmare i wouldn’t recommend them

July 16, 2026
Unprompted review
Clarity Insolvency logo

Reply from Clarity Insolvency

Hi Jennifer,

Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience, as this isn't the standard of service we aim to provide.

We understand that a manager has tried to contact you today, as we'd really appreciate the opportunity to discuss your concerns and look into what happened.

We value all feedback and will use your comments to help improve our service.

Thanks,
Clarity

Rated 5 out of 5 stars

Jack was amazing

Jack was amazing. I didn't have full ideas of all my debts, and he walked me through finding them all, discovered money I was entitled to claim, and helped sort out a manageable plan, that has lifted SUCH a weight off of my mind.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

I delt with a guy called craig extremely helpful easy to talk to. I was nervous about the whole thing but craig was spot on.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Debt anxiety was keeping me awake most…

Debt anxiety was keeping me awake most nights through not knowing how to get through it , but clarity helped set a plan making sure I understood the whole plan and by the end of the call I felt like I had control of my life again and the worries where controlled and manageable

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Clarity Solvency

Simon at Clarity Solvency explained the process to me thoroughly ensuring I understood each step. He was
Understanding and non-judgemental patient supportive and made me feel secure in my decision to seek help at last with my financial troubles. Thank you Clarity. I highly recommend this company to anyone who needs help.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support from start to finish

Excellent support from start to finish. My advisor Jun went above and beyond in making sure I was ok during process and did not put pressure on me. He explained all my options and was able to explain things that I may not of understood straight away. Honestly left like a weight has been lifted of my shoulders and that’s all to you Jun thank you.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

I suffer with anxiety when it comes to…

I suffer with anxiety when it comes to taking calls and the man I spoke to was happy to talk to me over WhatsApp even though it takes a lot longer so it made the process very stress free for me. Thank you Bobby!

July 16, 2026
Unprompted review

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