Caitlin dealt with my issues with compassion and empathy she very quickly understood my situation and put my mind at rest. Her customer service skills where absolutely brilliant shes a credit too your... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had to phone Ebenegate today due to a deter emailing me a statement stating they had paid nothing which is worrying. The guy from Ebenegate assured me they were on our list of deters and been paid... See more
Company replied
Aamirah was incredibly helpful and efficient in resolving my query about the payments on my plan. She took the time to explain everything clearly and even went out of her way to send me a confirmation... See more
Company replied
Today I spoke with Andrew. I have been putting off contacting for months, to a point where I’ve felt like I’m drowning. I knew I would get emotional on a phone call and I was relieved I could contact... See more
Company replied
Company details
Written by the company
Ebenegate is a leading managed service company that specialises in supporting clients during their insolvency journey. We’ve helped over 185,000 people manage their debt through solutions such as Individual Voluntary Arrangements, Protected Trust Deeds and the Debt Arrangement Scheme.
Contact info
United Kingdom
- ebenegate.co.uk
4.9
Excellent
3K reviews
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I would like to say both staff i have…
I would like to say both staff i have spoken to today they sorted everything fkr me and also were trying to help with anything else very happy with your service
April 21, 2026
Unprompted review
Twahir has been exceptionally excellent…
Twahir has been exceptionally excellent in providing customer service. He showed real patience in listening to and understanding my circumstances, and he supported me throughout the completion of my annual review. He also offered practical advice to help me maintain a good payment plan. His professionalism and willingness to help truly stand out. He is excellent.
April 20, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service from Dilesh
Great service from Dilesh - all questions answered and resolved quickly and compassionately
April 20, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
Very helpful service from Mikeal…
Very helpful service from Mikeal Dhalapah straight too the point got my problem sorted within minutes. Thankyou sir
April 20, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
Good morning,
Good morning,
Had a conversation with Piyush, this morning went very well. He actioned what was required and dealt with my concerns in a professional manner.
April 20, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
Peter was polite and friendly and very…
Peter was polite and friendly and very helpful.
April 20, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
It was reassuring to speak to a member…
It was reassuring to speak to a member of your Team who was patient and supportive with my situation and suggested an option for me that relieved the stress I had.
April 17, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
Very helpful change of cars details
Very helpful change of cars details
April 17, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
Ruth was very helpful and made sure I…
Ruth was very helpful and made sure I was aware of the closure procedure.
April 17, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
SARVESH was very helpful
SARVESH was very helpful, patient and polite.
April 16, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
Ebengate have been extremely helpful…
Ebengate have been extremely helpful with a very difficult situation. Would recommend them and the whole service to anyone struggling.
April 17, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
Dilesh Veeramah Was great in easing my…
Dilesh Veeramah Was great in easing my worries and assuring me all is taken care of
April 17, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
Harshikha Boodhun was a great customer…
Harshikha Boodhun was a great customer service rep,clear concise and very helpful.
April 17, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
I spoke to Ruth Sefali from Ebenegate…
I spoke to Ruth Sefali from Ebenegate this afternoon. She was helpful and polite and answered all my questions.
April 16, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
5 stars!
Very helpful, professional and empathetic.
Would definitely recommend 😊
April 16, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
Absolutely stress free experience for…
Absolutely stress free experience for six years I’m free from worry I can’t thank the team at ebenegate the lady today miss seema or Sheena was so so helpful in closing my case five star service. Thank you
April 16, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
“Great support and smooth experience so far”
I have been with Ebenegate for almost 1 year now, and my experience has been very positive so far. The team has been supportive and professional, always ready to answer my questions and explain everything clearly.
Setting up the IVA was straightforward, and since then everything has been well organised. I feel more in control of my finances, and the process has been much less stressful than I expected.
Communication has been good, and any time I needed help, they responded in a reasonable time. Overall, I’m happy with the service and would recommend them to others who are in a similar situation.
April 16, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
Ishitah was very helpful
Ishitah was very helpful , she sorted my query out . Really happy with her service
Excellent customer service
April 16, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
Toni-Jaye was a great help and very…
Toni-Jaye was a great help and very understanding.
Thank you
April 15, 2026
Unprompted review
Reply from Ebenegate
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk
All the best,
Sean – Manager
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