I was able to find a ClarityMD Support person to listen to my problem. (My problem is that I'm getting automatic charges & delivery of product monthly, and am over-supplied by 4 months!) Joan was help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The kind person (Rosel), whom I never got to talk with but who wrote me back on email, was able to cancel my order and help me with the question of returns. It gave me piece of mind, but took quite so... See more
Company replied
Nicole in customer service was great. Corrected my issue quickly and happily.my first order was for multiple months and when the auto reorder kicked in I still had 4 months supply left, so she fixed m... See more
Responsive to reset password requests, when initial contact made account status provided. This solved the issue without further activity. Response email again confirmed completed cancellation by Iva... See more
Company replied
Company details
Written by the company
ClarityMD is a US-based health supplement company committed to delivering clean and effective products made from pure natural sources. We believe in full transparency - real sourcing, real testing, real results. Every order ships within 48 hours from our US facility and is backed by a 90-day money-back guarantee.
Our satisfaction guarantee ✅
90 Day Money Back Guarantee
We're so confident that you'll love our products, that we offer a 90-day money back guarantee - don't love it? It's on us!
Contact info
United States
- +1 (985) 466-7745
- support@claritymd.co
- claritymd.co
4.4
Excellent
667 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I really like this company
I really like this company. Well trusted as a company, and the product is what they say it is.
June 19, 2026
Unprompted review
Reply from ClarityMD
Hi Siggy,
Thank you for this. Being a company you can trust means a great deal to us, so it's wonderful to hear that's how you feel. We appreciate you, and we're here whenever you need us.
I have emailed customer service to…
I have emailed customer service to question the amount I was chargwd and to cancel my subscription. My return email was a question from the company about pausing my subscription instead. I replied ith a flat out 'NO' and asked for a confirmation to be assured they canceled my subscription and haven't gotten a reply since. I have sent numerous times with no return email. Next step, Better Business Bureau.
July 17, 2026
Unprompted review
Reply from ClarityMD
Hi Marina,
Thank you for writing this, and we're sorry for how much back and forth it took to get here. Asking to cancel and getting questions about pausing instead isn't the experience we want you to have. We want to put your mind at ease: your subscription has been cancelled, so no further orders or charges will go through, and a confirmation email has been sent your way. Our team has also followed up by email about your return so we can wrap that up for you as well. Please reply there and we'll take it from the top. We'd really like to make the rest of this right for you.
Great Product and Great Customer Service!
First, I need to say that this product works for me! I saw improvements in my eye floaters within the first month, and things have continued to improve over the last few months. There are other benefits to taking the correct form of Astaxanthin, but you do have to be mindful of how and when you take it. I take it right before a meal that has some form of saturated fats in it to aid in absorption. I had to cancel my subscription due to a life change, and Jeanclyde responded with empathy and expediency, offering a few alternatives to modify my subscription that, under ordinary circumstances, I would have opted for. Unfortunately, I had to ask for a complete halt to my current subscription, and Jeanclyde was very understanding and empathetic to my situation and accomplished that for me. Once I get reestablished in a new place, I will be resuming my subscription. This is an excellent product and great customer service!
July 25, 2026
Unprompted review
Reply from ClarityMD
Hi Roy,
Thank you for such a thoughtful review. We're glad Jeanclyde handled your subscription change with care and understanding when your situation called for a full pause. Life happens, and we're always happy to work around it. Whenever you're ready to pick things back up, we'll be right here. We'll be sure to pass your kind words along to Jeanclyde.
Terrible Customer Service
I had given a good review, but since then they reneged on what they promised, and have not helped me one little bit. I would not buy from them again.
July 22, 2026
Unprompted review
Reply from ClarityMD
Hi Rhonda,
Thank you for this. We're glad Lyndon went the extra mile to help with your concerns. People like her are exactly who we want looking after you, and we'll be sure she hears your kind words. We appreciate you, and we're here whenever you need us.
I ordered Astaxanthin through Clarity…
I ordered Astaxanthin through Clarity and have been taking it daily. I have experienced an improvement in my memory and a reduction in my joint pain. I have tried other supplements but this product seems to work better. The company is very easy to communicate with. I appreciate the assistance that Clyde provided through customer service.
July 25, 2026
Unprompted review
Reply from ClarityMD
Hi Barbara,
Thank you for such a kind review. We're glad you've been enjoying the product and that Clyde made communicating with us easy along the way. We'll be sure to pass your thanks along to him. We appreciate you, and we're here whenever you need us.
Nothing to tell they are a great team…
Nothing to tell they are a great team be trueful keep up good standards aslong they do that I always be a customer.
April 10, 2026
Unprompted review
Reply from ClarityMD
Hi Willie,
Thank you for this. Keeping our standards high is exactly what we intend to do, and we're grateful to have you as a customer. We'll keep showing up the way you expect. Thank you for being with us, and we're here whenever you need us.
Great customer service
Because Nicole completely understood my problem and cancelled the subscription which I thought had already been cancelled and requested my refund.
July 23, 2026
Unprompted review
Reply from ClarityMD
Hi Miranda,
Thank you for taking the time to share this. We're glad Nicole understood the situation, got the subscription cancelled, and set your refund in motion. We're sorry there was any mix-up over whether it had gone through already, and we're glad she could put it right. We'll be sure she hears your kind words.
Maiden Voyage
My order was delivered three days earlier qthan quoted date. Customer support was exceptional. The representative was knowledgeable, had answers to all my questions, and kept me informed about the tracking status until received.
July 24, 2026
Unprompted review
Reply from ClarityMD
Hi John,
Thank you for this. We're glad your order arrived ahead of schedule and that our team kept you posted on tracking the whole way through. Knowledgeable and attentive is exactly what we hope you feel. Thanks for taking the time to share it, and we're here whenever you need us.
STAGE 3(b) CKD deserves trying it!!
I ordered this product after reading numerous convincing articles and hearing testimonials.
My contact was IVANE who was wonderful in answering all of my questions. Having Stage 3(b) CKD is a serious condition that I believe deserves the maximum effort to control so I ordered it.
July 24, 2026
Unprompted review
Reply from ClarityMD
Hi John,
Thank you for taking the time to share this. We're glad Ivane was there to answer all of your questions and make the process an easy one. We'll be sure to pass your kind words along to him, and we truly wish you all the best. We're here anytime you need us.
Was very professional and…
Was very professional and friendly..received my order quickly.
July 24, 2026
Unprompted review
Reply from ClarityMD
Hi Anthony,
Thank you for this. Professional, friendly, and quick is exactly the experience we want you to have, so it's great to hear we hit the mark. We appreciate you taking the time to share it, and we're here whenever you need us.
Quinn was very prompt at getting back…
Quinn was very prompt at getting back to me at my delay request on my subscription. I appreciate him for responding quickly. Thank you
Micky Woods
July 24, 2026
Unprompted review
Reply from ClarityMD
Hi Micky,
Thank you for this. We're glad Quinn got back to you quickly and took care of the delay on your subscription. Fast and simple is exactly what we aim for. We'll be sure to pass your thanks along to him, and we're here whenever you need us.
After some pricing confusion, all was resolved.
After some confusion on pricing and several emails that were exchanged, all problems were resolved. Of particular note was the help I received from both Lexi and Clyde. Exemplary customer service from both. Thank you!
July 20, 2026
Unprompted review
Reply from ClarityMD
Hi Christine,
Thank you for taking the time to share this. We're glad that once the pricing questions came up, our team could work through them with you over those emails and get everything sorted. We'll be sure they hear your kind words. We appreciate you, and we're here whenever you need us.
I also received an order before needed
I also received an order before needed. Nicole corrected the mistake the same day.
July 23, 2026
Unprompted review
Reply from ClarityMD
Hi Karl,
Thank you for this. We're glad Nicole caught the early order and got it corrected for you the same day. Quick fixes like that are exactly what we aim for. We'll be sure to pass your thanks along to her, and we're here whenever you need us.
The People at ClarityMD are very…
The People at ClarityMD are very special.
I had a problem with my order. The customer service representative, Shelou serviced my account.
She was exceptional in every way. She quickly responded to my inquiry… provided a solution to my concern…… wrote and communicated clearly. Shelou, was warm and made me feel good. I definitely will use their products in near future. This all due to my contact with Shelou.
July 23, 2026
Unprompted review
Reply from ClarityMD
Hi Edmund,
Thank you for such a warm review. We're glad Shelou answered quickly, explained things clearly, and found a solution for your order. Making people feel looked after is exactly what she does best, and we'll be sure she hears every word of this. We look forward to taking care of you again.
Quick correction!
There was an unfortunate mixup with an auto ship feature I did not request. Customer Service agent Charmaigne was understanding and efficient in rectifying the error and correcting the problem. I am impressed and grateful.
July 20, 2026
Unprompted review
Reply from ClarityMD
Hi Donna,
Thank you for this. We're glad Charmaine understood the mixup right away and got it corrected for you. Something you didn't ask for shouldn't stay on your account, so we're happy it was a quick fix. We'll be sure to pass your kind words along to her.
Fast Response…
I was pleasantly surprised at the Swift response from Charmaine in your support team. She immediately understood my frustration and acted appropriately to cancel the subscription at this time. She is a great representative of your customer service.
July 23, 2026
Unprompted review
Reply from ClarityMD
Hi Jan,
Thank you for taking the time to share this. We're glad Charmaine got back to you quickly, understood where you were coming from, and took care of the cancellation without any back and forth. We'll make sure she hears your thanks, and we're here if you need anything down the road.
Vince was very instrumental in helping…
Vince was very instrumental in helping me put my account on a temporary hold. I was unaware that I could do this and he informed to me of all of my options and helped me come to a decision that was acceptable to both of us. He was very kind and professional. Very helpful. Overall, he made it a very pleasant experience.
July 8, 2026
Unprompted review
Reply from ClarityMD
Hi Brenda,
Thank you for such a thoughtful review. We're glad Vince walked you through your options and helped you land on something that felt right, including the temporary hold. Not everyone knows that's available, so we're happy he could explain it clearly. We'll be sure to share your kind words with him.
Charmaine was very helpful and prompt…
Charmaine was very helpful and prompt with her responses to assist me.
July 21, 2026
Unprompted review
Reply from ClarityMD
Hi Pam,
Thank you for this. We're glad Charmaine was quick to respond and could give you the help you needed. We'll be sure to pass your kind words along to her, and we're here whenever you need us.
Joan was very helpful and quickly…
Joan was very helpful and quickly resolved my issue.
July 22, 2026
Unprompted review
Reply from ClarityMD
Hi Carol,
Thank you for taking the time to share this. We're glad Joan sorted things out for you so quickly. That's exactly how we want it to go. We'll make sure she hears your thanks.
Joan took care of my issue and and I…
Joan took care of my issue and and I was happy w the results she fixed it within the 24 hrs thank you and I look forward to doing b business again.
July 22, 2026
Unprompted review
Reply from ClarityMD
Hi Amanda,
Thank you for this. We're glad Joan got everything fixed for you within the day and that you were happy with how it turned out. We look forward to taking care of you again. We'll be sure to share your kind words with her.
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