I was able to find a ClarityMD Support person to listen to my problem. (My problem is that I'm getting automatic charges & delivery of product monthly, and am over-supplied by 4 months!) Joan was help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The kind person (Rosel), whom I never got to talk with but who wrote me back on email, was able to cancel my order and help me with the question of returns. It gave me piece of mind, but took quite so... See more
Company replied
Nicole in customer service was great. Corrected my issue quickly and happily.my first order was for multiple months and when the auto reorder kicked in I still had 4 months supply left, so she fixed m... See more
Responsive to reset password requests, when initial contact made account status provided. This solved the issue without further activity. Response email again confirmed completed cancellation by Iva... See more
Company replied
Company details
Written by the company
ClarityMD is a US-based health supplement company committed to delivering clean and effective products made from pure natural sources. We believe in full transparency - real sourcing, real testing, real results. Every order ships within 48 hours from our US facility and is backed by a 90-day money-back guarantee.
Our satisfaction guarantee ✅
90 Day Money Back Guarantee
We're so confident that you'll love our products, that we offer a 90-day money back guarantee - don't love it? It's on us!
Contact info
United States
- +1 (985) 466-7745
- support@claritymd.co
- claritymd.co
4.4
Excellent
667 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Helpfull , friendly customer service
A very nice customer service person, named Sanie Joy, helped me understand why I had not received an extra package I thought was ordered and paid for. After several emails between us we were able to find the answer my question. I much appreciated the friendly service. Ms Joyce Miller
July 14, 2026
Unprompted review
Reply from ClarityMD
Hi Joyce,
Thank you for taking the time to share this. We're glad Sanie Joy could work through it with you and help make sense of the package question. Sometimes it takes a few emails back and forth, and we're happy you felt looked after the whole way. We'll pass your kind words along to her.
Their customer service is outstanding
Their customer service is outstanding! Joan helped solve my problem quickly, easily, and professionalism! I highly recommend you give them a try!
July 16, 2026
Unprompted review
Reply from ClarityMD
Hi Dodie,
Thank you so much for this, and for the recommendation. We're really glad Joan could solve things quickly and make the whole thing feel easy for you. That's exactly the experience we hope to give. We'll pass your kind words along to her.
Joan was fantastic
Joan was fantastic! She responded promptly and provided excellent service in delaying my shipment!!
July 15, 2026
Unprompted review
Reply from ClarityMD
Hi Joseph,
Thank you for this. We're glad Joan responded quickly and got your shipment delayed just the way you needed. It's the little adjustments that should always feel simple, so we're happy she took care of it. We'll be sure to share your thanks with her.
Great Customer Service
I would like to say THANK YOUUU to ClarityMD, I had a disagreement with my order I reached out via Email explained my issue/ disagreement & a wonderful customer service rep by the name of "Clyde" reached back out to me & took care of my complaint with great customer service I just wanted to take the time to say Thank you so very much & I look forward to being a very long term happy customer 😊
July 14, 2026
Unprompted review
Reply from ClarityMD
Hi Monique,
Thank you so much for taking the time to share this. We're really glad Clyde reached back out and got everything sorted for you. Working through a concern together and landing in a good place is exactly how it should go. We're so happy to have you with us for the long run, and we'll pass your thanks along to Clyde.
JOAN was amazing and demonstrated
JOAN was amazing and demonstrated, an absolute professionalism in all aspects.
Congratulations and a MEGA Thanks Joan.
July 16, 2026
Unprompted review
Reply from ClarityMD
Hi Telly,
Thank you for this. We're so glad Joan made such a great impression and handled everything with such care. A mega thanks right back to you for the kind words. We'll be sure she hears them.
I had questions and Joan was on it…
I had questions and Joan was on it immediately assisting me and answered my questions— not 24 hours later - immediately! Thank you to Joan!
July 15, 2026
Unprompted review
Reply from ClarityMD
Hi there,
Thank you for this. We love that Joan jumped on your questions right away and got you answers immediately, no waiting around. That's exactly the kind of quick, caring help we want you to have. We'll be sure to pass your thanks along to her.
Clarity MD sent me an immediate text…
Clarity MD sent me an immediate text after my order, when I spotted something that concerned me I mentioned it in my reply. To me absolute shock, they immediately fixed it! I was very happy and appreciate their positive response!
July 13, 2026
Unprompted review
Reply from ClarityMD
Hi Brooke,
Thank you for sharing this. We're so glad we caught you right after your order and could fix that concern the moment you raised it. Your peace of mind matters to us, so it means a lot to hear the response felt fast and positive. Thank you for being with us.
Joan was very helpful
Joan was very helpful, she addressed my request in a very timely manner and asked if there was anything else she could do for me.
July 15, 2026
Unprompted review
Reply from ClarityMD
Hi Karen,
Thank you for this. We're glad Joan handled your request so quickly and made sure nothing else was left hanging for you. That extra bit of care is exactly who she is. We'll share your kind words with her, and we're always here if you need anything.
Excellent customer service thank you Grace!
Excellent customer service! Grace was extremely helpful assisting me with my order. Thank you Grace!!!
July 15, 2026
Unprompted review
Reply from ClarityMD
Hi Manny,
Thank you so much for this. We're really glad Grace could step in and help you with your order. She'll be so happy to know she made a difference for you. We'll pass your thanks along to her, and we appreciate you taking the time to share this.
Im grateful for Wenie in customer…
Im grateful for Wenie in customer service! I was frustrated by having unintentionally clicked on 'expedited shipping'. adding 9.95 to the order of astaxathin. Wenie was gracious and helpful by promptly responding and refunding that error. I look forward to a positive product experience and will let you know. I only like doing business with class operations!
July 15, 2026
Unprompted review
Reply from ClarityMD
Hi Kerry,
Thank you for such a kind review. We're glad Wenie caught the shipping mix-up and got that refund sorted for you so quickly. Little errors like that shouldn't cost you anything, so we're happy it was an easy fix. We hope you enjoy the astaxanthin, and we'd love to hear how it goes. We'll be sure to share your words with Wenie.
Friendly and very fast and compassionate
Friendly and very fast and compassionate
July 15, 2026
Unprompted review
Reply from ClarityMD
Hi Latasha,
Thank you for this. Friendly, fast, and caring is exactly how we want every experience to feel, so it means a lot to hear we hit the mark for you. We appreciate you being with us, and we're always here whenever you need us.
I was notified of an automatic shipment…
I was notified of an automatic shipment for my supplement but I had a lot of pills already. I emailed customer support and asked them to “pause” my shipments. Elouisa emailed me back assuring my account was “paused”. I was shocked to 1) actually get a reply 2) get a reply so quickly and 3) yes they understood and would pause my shipment until I notified them I was ready for more. I haven’t seen such outstanding customer service like this since…… maybe never! Way to go Claritymd!
July 15, 2026
Unprompted review
Reply from ClarityMD
Hi Rita,
Thank you for this, what a wonderful thing to read. We're so glad Elouisa got back to you quickly and paused your shipments just the way you asked. You should never feel rushed to receive more than you need, so we're happy that was an easy fix. Your account will stay paused until you tell us you're ready, no worries at all. We'll be sure to share your kind words with Elouisa, and thank you for being with us.
Reyna was the wonderful representative…
Reyna was the wonderful representative who helped me over several emails. She was always kind and explained things perfectly. I’d say, she’s a “keeper” ❤️
July 10, 2026
Unprompted review
Reply from ClarityMD
Hi Ann,
Thank you for this, it truly made us smile. We're so glad Reyna stayed right by your side through those emails and explained everything so clearly. Kind and patient is exactly who she is, so "keeper" feels just right to us too. We'll be sure to share your words with her. Thanks for being with us.
Nicole assisted me with my request for…
Nicole assisted me with my request for support. I found her to not only be professional but very respectful to my circumstances.
July 13, 2026
Unprompted review
Reply from ClarityMD
Hi Pamela,
Thank you for the kind words! We're glad Nicole was able to support you professionally while being mindful of your circumstances. That thoughtfulness means a lot to us, and we'll be sure to let her know you appreciated it.
Reyna was able to quickly solve my…
Reyna was able to quickly solve my issue. I appreciate her efficiency
July 14, 2026
Unprompted review
Reply from ClarityMD
Hi Lucille,
Thanks for taking a moment to share this! We're glad Reyna could solve your issue quickly. Efficiency like that is exactly what we aim for, and we'll pass your appreciation along to her.
Nicole worked wonders fixing my mess…
Nicole worked wonders fixing my mess while ordering. Great Customer Service!!
July 14, 2026
Unprompted review
Reply from ClarityMD
Hi Charles,
Thank you for sharing this! We're glad Nicole was able to work through the ordering hiccup and get everything sorted out for you. She'll be happy to hear this, and we appreciate your kind words.
I wanted to check on my subscription…
I wanted to check on my subscription but was unable to remember my password to get int the website. So when I sent an email, quickly Mary replied and was able change the next ship date on my order and then help me get into the website. Service was quick and helpful! Thank you Mary!!
July 14, 2026
Unprompted review
Reply from ClarityMD
Hi Debbie,
Thanks so much for writing this! We're glad Mary was quick to jump in, adjust your ship date, and help you get back into your account. Quick and helpful is exactly what we strive for, and we'll be sure to let her know you appreciated it.
Thanks to Nicole for fixing a purchase…
Thanks to Nicole for fixing a purchase order. I was charged for items I didn’t order. Thank you correcting my overcharge.
July 14, 2026
Unprompted review
Reply from ClarityMD
Hi Susan,
Thank you so much for this. We're really glad Nicole was able to sort out the order and get the charge corrected for you. That's exactly the kind of care we want every customer to feel. We'll be sure to pass your kind words along to her. Thanks again for taking the time to share this.
Had a problem with reoccurring charge…
Had a problem with reoccurring charge to card. Was told i checked "subscribed", which i really don't remember. I never subscribe to anything. But Nicole handled the situation with just one email and it's all good now. Thanks.
July 14, 2026
Unprompted review
Reply from ClarityMD
Hi Frank,
Thank you for sharing this. We're glad Nicole could look into the charge and get everything settled for you so quickly, all in a single email. We know billing questions can be frustrating, so it means a lot to hear it's all good now. We'll make sure Nicole hears your thanks.
Amazing customer service
I appreciate the effort ClarityMD makes to ensure their customers are satisfied. I ran into a little problem and had 2 people me in record time. I've been using their product for a while now and I can feel an improvement in the "brain fog" area. It makes me happy!
July 14, 2026
Unprompted review
Reply from ClarityMD
Hi Julie,
Thank you for such a thoughtful review. We're happy our team could jump in and help so fast, and it's wonderful to hear you've been enjoying the product. Reviews like this really make our day. Thanks for being with us, and please reach out anytime you need us.
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