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Clark & Rose (Removals) Limited Reviews 1,096

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and efficient. The service provided is consistently highlighted as excellent, with many people appreciating the careful handling of belongings and timely delivery. However, some customers experienced issues with product handling, noting incorrect labeling of boxes and some breakages, including an irreplaceable item. A few other people also felt that the administrative process could be improved, with some reporting concerns regarding payment communication from administrative staff and delays in receiving their belongings.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the timely and... See more

Product

People report ambiguous experiences with product. While many customers praised the professional packing, with... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the ease of communication and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2 weeks ago we used Clark & Rose to move us. Brandon, his team, Joe, Tyler and Oliver were just brilliant (Thanks chaps!) They worked incredibly hard from start to finish over 3 days and treated our... See more

Rated 5 out of 5 stars

Fantastic team from start to finish. Cheerful, efficient, polite, nothing was too much trouble. We had a very long wait to access our new property which meant the guys had to offload essentials and t... See more

Rated 5 out of 5 stars

Honestly I'm always a little nervous with moving companies. I've had such a mixed bag of experiences with them, but Clark and Rose were fantastic! Great communication, courteous and respectful deliv... See more

Rated 5 out of 5 stars

Clark and Rose were chosen to help us move from Hamilton, Canada to London, UK. They booked the Canadian side of packing with Armstrong moving. Lynn was our main point of contact and she was excellent... See more


Company details

  1. Moving and Storage Service

About Clark & Rose (Removals) Limited

Written by the company

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Who are Clark & Rose?

Clark & Rose is a leading removal and storage company within the UK, carrying out local, national, European and international moving. Alongside that, we provide safe, secure storage facilities either for short-term storage between home or longer-term storage, for example while posted abroad. We have a network of branches from Aberdeen in the North to London in the South, all linked by a state-of-the-art IT system to maximise efficiency and communication.

Why trust Clark & Rose to handle your move?

Established in 1906, we have a wealth of experience and expertise built up over that time. We believe that our experience and unrivalled planning are the keys to providing a successful and stress free move.

When it comes to organising a successful, trouble-free removal, we consider our staff and their combined experience to be one of our greatest assets. Whether you are moving around the corner, or across the ocean, we ensure the whole operation runs smoothly and with minimum stress.

We are also long-standing members of the British Association of Removers (BAR) and their prestigious overseas group for international moving. We abide by their Code of Practice approved by the Trading Standards Institute, meaning you receive the best service and level of reassurance.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Clark & Rose Have All the Right Moves

From my first telephone call with Veronica on 24th July through to saying thanks and goodbye to Steve and Scott on completion of my house move on 21st August my experience of Clark & Rose has been first class.
Between these dates Scott Middleton persevered to carry out the video survey (despite me having IT problems) and was able to give me a competitive quote; Vicki and Richard helped me through the payment process; Veronica provided confirmation that the agreed timetable would be met and Steve and Scott turned up in South Wales on schedule and made a challenging job look straightforward - a great team effort which took the stress out of what could have been a stressful time for me.

August 29, 2025
Rated 5 out of 5 stars

Amazing Team

Clark and Rose have been great from the start. We moved from Scotland to Tennessee and had a lot of questions about how to do that. They kindly answered all of our questions and offered to help clarify the required paperwork. From the admin team to the movers, they were excellent and reliable. The movers were efficient and made me confident that our stuff would arrive securely. All around great team! Thank you Richard, Vicki, Danielle, Gary, and Allan!

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Eased the stress of moving

The whole process of moving was made easier, using a company with many years of experience.
Everyone was very friendly and helpful. Nothing was too much trouble.
It didn't go quite as planned, but I was never left in any doubt that everything would be ok, and it was :-)

August 18, 2025
Rated 5 out of 5 stars

Faultless service

I would like to recommend Clark and Rose shipping company to anyone! Faultless service. They made my move from the UK to Canada as smooth as possible. Scott and Vicki were fantastic! Thank you again!!

August 21, 2025
Rated 5 out of 5 stars

Excellent removals firm

AI recently retired, and Clark & Rose moved my belongings to Spain. A quality service throughout. Excellent and prompt communication and the men who dealt with the boxes were incredibly efficient! I could not have been more pleased.

August 13, 2025
Rated 5 out of 5 stars

We made a big decision this year to…

We made a big decision this year to retire to Portugal. From my first enquiry to Vicki how this was going to be possible, to receiving our belongings they have been beyond excellent..

Vicky and Emily explained all the legal stuff required for customs. All through this process, Vicki was amazing she kept me informed (sometimes daily) re:what documents were needed and how and where to get them.

The guys who came and packed our stuff did so with care and professionalism and nothing was a bother to them.
Vicki kept me informed of the progress and the expected delivery date all the time.

Aaron and Gary who brought our stuff over in the lorry were fantastic. They unpacked it, (in 32* heat) and brought all our stuff to our apartment.
They were so nice, nothing was a bother and cheery with it.
Definitely recommend Clark and rose, as I felt safe in the knowledge that they had done this many many times before and were so happy to answer my very numerous questions.

Thanks all, you have been fabulous.

Annette and Brian

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience using Clark &…

We had a great experience using Clark & Rose for our relocation from UK to Ireland. A wonderful excellent professional job was carried out by Luke and Lee. Luke managed everything with care and precision with great supervision and advice for his team as well as us. All the team were efficient, friendly and professional and it reduced our stress to know our belongings were in very capable hands.

We would definitely recommend Clark & Rose to our family & friends.

July 16, 2025
Rated 5 out of 5 stars

5 stars ✨ no question!

I moved personal belongings from the USA to Scotland after a 5-year work assignment and circumstances being kept everything in storage for almost 2 years. As such, I had to engage with the Clark & Rose team in Aberdeen about billing and ultimately delivering my goods.

Staff were excellent, they were responsive and informative, always. Team delivering and unloading my belongings were on the same plane, they, too were excellent, very professional but with a friendly touch, they were very careful and went out of their way to ensure I was happy with where they placed everything.

An altogether excellent customer experience!

I’ll most definitely engage Clark & Rose in the future should a move be on the cards.

July 30, 2025
Rated 5 out of 5 stars

Clark & Rose great again

We used Clark & Rose again for our recent move. The staff were polite, quick and helpful and took great care of our belongings. Office staff efficient and great to deal with too.

July 26, 2025
Rated 1 out of 5 stars

Disaster from day 1

Due to arrive day prior to moving to pack, didn’t show despite being promised they were on route, causing huge stress. At 5pm phone call to say they weren’t coming and would be with us first thing in morning, the day of completion. I was two hours late from handing over keys due to this causing me undue stress! However I can not fault the group who turned up to do the packing.
To date I still have not had my belongings and they cannot provide me with a date, could be as much as a further 4-6 weeks, this is since 2 May 2025.
My belongings missed their original shipping date, allegedly due to the freight companies transport breaking down which Clark and Rose are taking no responsibility for despite my contract being with them. I have been in my new home in Canada since beginning of June with no belongings!

July 29, 2025
Clark & Rose (Removals) Limited logo

Reply from Clark & Rose (Removals) Limited

Dear Mrs Kelsey,

Thank you for your review and apologies again for the issue on day one of your move. I believe that my colleague Andrew called to explain the circumstances – namely, that there was a delay on the crew’s previous job caused by problems with solicitors and the exchange of keys for that client’s property, this meant that the crew were unable to start your packing in the afternoon as hoped. Whilst not our fault, and certainly not yours, he mentioned that you were understanding and we greatly appreciate your consideration of the position we had been put in. We are of course extremely sorry that it impacted on you and for any additional stress but delighted to hear that you couldn’t fault our team, which we supplemented with an additional crew member to ensure that your move was completed in reasonable time on the second day.

On the day that your groupage shipment was due to load at our warehouse for Canada the shipping line’s haulier’s vehicle broke down. As a result, they were unable to position the shipping container for our crew to load with your effects. Loading was rescheduled, which meant that it missed the original sailing however this was not down to inaction on our part but due to vessel cut off dates and space restrictions on the following ship, a consequence of current global shipping conditions - making this a situation very much out with our control. The many elements of an international move are underpinned by people, machines and systems interacting – all of course are fallible, and when things do veer off course it is possible that it’s not necessarily anyone’s fault. Nor might any of the parties necessarily be accountable for rectifying the consequences if what gave rise to them is not pertinent to the agreement. Whilst frustrating, delays in international shipping are, I’m afraid, reasonably common which is why transit times are not guaranteed and any that are discussed are indicative only. We will always do our best to make things run to plan, work around problems and take responsibility for our errors, but it is difficult to shoulder unwanted situations resulting from elements that are quite simply unaccountable, and may just be down to bad luck.

We are working with our Canadian partner to do what we can to get the shipment to you as quickly as possible and ideally within the indicative timeframe mentioned in our quotation - a period that still has a number of weeks left to run. When it is delivered, we hope that you may feel more positively about our services and perhaps reconsider your single star rating. Until then, we are sorry to hear how you feel and apologies again for any frustration at the delay however caused.

Sincerely,

Clark & Rose

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