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Clark & Rose (Removals) Limited Reviews 1,093

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting their polite and friendly demeanor. The service, including delivery, is frequently described as excellent, with many appreciating the careful handling of their belongings and the smooth execution of moves. Reviewers also highlight the clear communication and prompt responses from the office staff, making the overall process stress-free. However, some customers reported issues with the packing process, mentioning haphazard approaches, incorrectly labeled boxes, and occasional breakages. A few people also experienced significant delays in receiving their belongings, with one customer still awaiting items months after the original shipping date due to alleged transport breakdowns. Additionally, some reviewers expressed concerns about the head office staff's financial practices and a few reported dismissive and rude attitudes regarding specific item retrieval.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the teams for being... See more

Service

People report positive experiences with service. Customers consistently praise the efficiency,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, praising the efficiency and professionalism of the... See more

Product

Customers had positive experiences with product, noting that everything arrived in the same condition it left... See more

Customer service

Clients share positive opinions on customer service, highlighting good communication, responsiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic team from start to finish. Cheerful, efficient, polite, nothing was too much trouble. We had a very long wait to access our new property which meant the guys had to offload essentials and t... See more

Rated 5 out of 5 stars

2 weeks ago we used Clark & Rose to move us. Brandon, his team, Joe, Tyler and Oliver were just brilliant (Thanks chaps!) They worked incredibly hard from start to finish over 3 days and treated our... See more

Rated 5 out of 5 stars

Honestly I'm always a little nervous with moving companies. I've had such a mixed bag of experiences with them, but Clark and Rose were fantastic! Great communication, courteous and respectful deliv... See more

Rated 5 out of 5 stars

The whole team really made the effort to where possible to make it a stress free as possible move. One suggestion as a constructive criticism would be to add in your process, the verbal remind... See more


Company details

  1. Moving and Storage Service

About Clark & Rose (Removals) Limited

Written by the company

Get a quote online budget Contact us
Who are Clark & Rose?

Clark & Rose is a leading removal and storage company within the UK, carrying out local, national, European and international moving. Alongside that, we provide safe, secure storage facilities either for short-term storage between home or longer-term storage, for example while posted abroad. We have a network of branches from Aberdeen in the North to London in the South, all linked by a state-of-the-art IT system to maximise efficiency and communication.

Why trust Clark & Rose to handle your move?

Established in 1906, we have a wealth of experience and expertise built up over that time. We believe that our experience and unrivalled planning are the keys to providing a successful and stress free move.

When it comes to organising a successful, trouble-free removal, we consider our staff and their combined experience to be one of our greatest assets. Whether you are moving around the corner, or across the ocean, we ensure the whole operation runs smoothly and with minimum stress.

We are also long-standing members of the British Association of Removers (BAR) and their prestigious overseas group for international moving. We abide by their Code of Practice approved by the Trading Standards Institute, meaning you receive the best service and level of reassurance.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Glad we chose Clark and Rose for Canada to UK moving.

Clark and Rose were chosen to help us move from Hamilton, Canada to London, UK. They booked the Canadian side of packing with Armstrong moving. Lynn was our main point of contact and she was excellent in her communications; both in a friendly capacity as well as timely. The team of 3 that offloaded our contents were all equally brilliant, professional and courteous. I can't remember everyone's names, but Morris was one of them (we got talking about science as we waited for the lift, so that name stuck), but the entire team were careful with our belongings: they stacked heavy items first, with the lighter ones to the top. They did not throw anything from one to the other and were very careful handling our contents, which we sincerely appreciated.

April 28, 2026
Rated 5 out of 5 stars

Fantastic team from start to finish

Fantastic team from start to finish. Cheerful, efficient, polite, nothing was too much trouble. We had a very long wait to access our new property which meant the guys had to offload essentials and then return the following day - again, all this done with the utmost efficiency.
I wouldn’t hesitate to use Clark and Rose again, they may not be cheap but they are worth the money and their efficiency means the customer has one less thing to worry about.

May 1, 2026
Rated 1 out of 5 stars

This is the most disgraceful removal…

This is the most disgraceful removal company one could ever have the misfortune of using. I have so many precious antique items which have been in my family for generations which were destroyed by this useless company. They also managed to destroy a 2 year old Miele Washing machine. Avoid this company at all costs!!!!!

December 4, 2025
Unprompted review
Clark & Rose (Removals) Limited logo

Reply from Clark & Rose (Removals) Limited

Dear Mr Black,

Thank you for taking the time to share your feedback. We are very sorry to read your comments and to hear that you feel disappointed with your experience.

While our assessment may differ from your account of the nature and extent of the claim, we take any concerns regarding damage very seriously, particularly where items hold personal or sentimental value. As outlined in our previous correspondence, we undertook a thorough review of both the move and the claim submitted. The claim was assessed based on the information available and in line with the terms and conditions of the agreement; regrettably, it did not meet the criteria for acceptance.

We appreciate that this outcome is not the one you had hoped for. Our team is committed to handling all matters professionally and respectfully, and we are sorry if your experience has led you to feel otherwise.

Should you wish us to revisit any aspect of your claim, or if you would like further clarification on our decision, we would be very happy to assist. Please do not hesitate to contact us directly.

Yours sincerely,

Clark & Rose

Rated 5 out of 5 stars

Smooth move, lovely team

We are extremely happy. We have moved A LOT around the world and Ian and his team stand out at the top. Ian, Tyler, and Lee made everything look easy. Professional, of course, but also personable and pleasant to work with. Ian even sorted out getting a larger piece in by removing the front door (and replacing it). We plan to use Clark and Rose next move and would gladly recommend them.

April 16, 2026
Rated 5 out of 5 stars

I had a great experience

I had a great experience, all staff were friendly and took care of my belongings. I would not hesitate to recommend Clark & Rose to anybody. And would use again if the need arises.
Thanks guys.

April 15, 2026
Rated 5 out of 5 stars

Speedy and Efficient

The guys were very professional and friendly, speedy as well!! Managed to load the van in super quick time and get it off loaded the same day into the different rooms & garage (75 miles away)

April 10, 2026
Rated 5 out of 5 stars

Honestly I'm always a little nervous…

Honestly I'm always a little nervous with moving companies. I've had such a mixed bag of experiences with them, but Clark and Rose were fantastic!
Great communication, courteous and respectful delivery team and best of all nothing lost or broken!
So happy with them!

April 10, 2026
Rated 5 out of 5 stars

Had a fantastic experience with Clark…

Had a fantastic experience with Clark and Rose! Everyone I worked with was responsive, professional and super friendly! They made what can be a very stressful experience, easy and I would absolutely use them again for any shipping needs!

April 10, 2026
Rated 5 out of 5 stars

We recently used Clark & Rose for our…

We recently used Clark & Rose for our move from Cirencester to Fort William, and I couldn’t be more pleased with the service.

From start to finish, everything was handled efficiently and professionally. The admin team were friendly, knowledgeable, and always happy to help with any questions, which made the whole process feel much less stressful.

On moving day, the crew were excellent — hardworking, organised, and genuinely helpful. They treated our belongings with care and kept everything running smoothly throughout what could have been a very demanding move.

Overall, a great experience and a company I would have no hesitation in recommending to others.

Thank you to everyone at Clark & Rose for making the move go so well.

April 3, 2026

Trustpilot is assessing this review in accordance with our flagging process.

Rated 3 out of 5 stars

Could o better

Clark and Rose were good value for money. The removing team were friendly and efficient in moving a large house in the time agreed. However, their approach was quite haphazard. For example, instead of leaving our bed until the last, they dismantled it nearly 5 days before the actual date of removal. Instead of starting to pack in the areas causing least disruption, they did the opposite. Boxes were incorrectly labelled and delivered to the wrong rooms in the new house. There were some breakages, including an irreplaceable piece of sculpture.

March 30, 2026
Clark & Rose (Removals) Limited logo

Reply from Clark & Rose (Removals) Limited

Dear Mr Lester-Davies,

Thank you for taking the time to share your detailed feedback. We’re very pleased to hear that you found our service to be good value for money and that our removal team was friendly and efficient. We are extremely proud of our crews and the hard work they put in supporting our customers, so it’s especially encouraging to hear your positive comments in this regard.

That said, we’re sorry that aspects of the experience did not fully meet your expectations. Our crews are trained to work around clients’ preferences and to minimise disruption wherever possible, including leaving essential items until the final stages of a move. We are therefore reviewing the timing of the dismantling of your bed with the team to understand what happened in this instance. We also apologise for any boxes being incorrectly labelled or placed in the wrong rooms in your new home—while we aim for accuracy at every stage, we recognise how frustrating even small oversights can be.

Your move was a large and complex one, and our current understanding is that three items sustained damage. We appreciate that any damage, however limited in scope, is disappointing and our office team are already in touch and actively working to resolve this for you. In particular, based on the photograph you kindly provided, we are hopeful that the pottery animal sculpture can be successfully repaired.

Your feedback is extremely important to us and will be used to inform our internal reviews and training, helping us further strengthen our packing, handling, and communication processes. In the meantime, please accept our sincere apologies for any inconvenience caused, and we remain committed to putting things right for you.

Yours sincerely,

Clark and Rose

Rated 5 out of 5 stars

Great experience with Clark and Rose

Right from the first contact, the team at Clark and Rose were communicative, knowledgable, professional and friendly. I felt reassured and confident that my house move would be in safe hands.
On the day, John and Ian were on time, careful, respectful of my properly and possessions and had a great sense of humour! They certainly made what is always a stressful time much easier to manage. I wouldn’t hesitate to recommend Clark and Rose to anyone considering their services.

February 27, 2026
Rated 5 out of 5 stars

The whole team really made the effort…

The whole team really made the effort to where possible to make it a stress free as possible move.

One suggestion as a constructive criticism would be to add in your process, the verbal reminder to client
(Although in terms& conditions clause)
Who calls for removal of empty boxes and packing, that this is a one time collection only and not a staged collection and removal so make sure all to be removed is total and complete.

April 3, 2026

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