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Clark & Rose (Removals) Limited Reviews 1,094

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the careful handling of belongings and the overall smooth process of their moves. Reviewers are particularly impressed with the prompt communication and the efficiency of the delivery teams. However, some people were dissatisfied with certain aspects of the service, noting issues such as haphazard packing, incorrectly labeled boxes, and occasional breakages. A few customers also experienced delays and communication problems regarding delivery dates, leading to stress. Additionally, a small number of reviewers reported concerns with head office staff regarding a dismissive attitude when addressing specific issues like missing items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the efficiency and... See more

Product

Users describe positive interactions with product. Customers report that items were professionally packed,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers found the communication extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic team from start to finish. Cheerful, efficient, polite, nothing was too much trouble. We had a very long wait to access our new property which meant the guys had to offload essentials and t... See more

Rated 5 out of 5 stars

2 weeks ago we used Clark & Rose to move us. Brandon, his team, Joe, Tyler and Oliver were just brilliant (Thanks chaps!) They worked incredibly hard from start to finish over 3 days and treated our... See more

Rated 5 out of 5 stars

Clark and Rose were chosen to help us move from Hamilton, Canada to London, UK. They booked the Canadian side of packing with Armstrong moving. Lynn was our main point of contact and she was excellent... See more

Rated 5 out of 5 stars

Honestly I'm always a little nervous with moving companies. I've had such a mixed bag of experiences with them, but Clark and Rose were fantastic! Great communication, courteous and respectful deliv... See more


Company details

  1. Moving and Storage Service

About Clark & Rose (Removals) Limited

Written by the company

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Who are Clark & Rose?

Clark & Rose is a leading removal and storage company within the UK, carrying out local, national, European and international moving. Alongside that, we provide safe, secure storage facilities either for short-term storage between home or longer-term storage, for example while posted abroad. We have a network of branches from Aberdeen in the North to London in the South, all linked by a state-of-the-art IT system to maximise efficiency and communication.

Why trust Clark & Rose to handle your move?

Established in 1906, we have a wealth of experience and expertise built up over that time. We believe that our experience and unrivalled planning are the keys to providing a successful and stress free move.

When it comes to organising a successful, trouble-free removal, we consider our staff and their combined experience to be one of our greatest assets. Whether you are moving around the corner, or across the ocean, we ensure the whole operation runs smoothly and with minimum stress.

We are also long-standing members of the British Association of Removers (BAR) and their prestigious overseas group for international moving. We abide by their Code of Practice approved by the Trading Standards Institute, meaning you receive the best service and level of reassurance.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Exceptional service, communication, transparency and an overall great moving experience

I recently relocated from Canada to Edinburgh, UK and was quite nervous about the shipping process (communications, added costs, delays, and potential damage). I can’t say enough great things about my experience with Clark & Rose, who handled the UK side of my relocation.

Lynn Page was fantastic - her communication was extremely efficient and she was always available when I had questions, including a stressful last-minute request.

To my surprise, my items arrived earlier than expected, and the team who came to the house were excellent. They were very careful with everything, flexible with a number of requests, and handled a particularly difficult laneway with ease. Everything arrived in the same condition it left Canada in - and I was delighted with the experience.

I would highly recommend Clark & Rose (Aberdeen branch)!

April 2, 2026
Rated 5 out of 5 stars

Excellent for a long move south

Good experience from the initial visit to assess for the move to the furniture arriving in our new home. All the staff were very friendly, worked hard, everything was packed well and arrived safely.

March 13, 2026
Rated 5 out of 5 stars

Relocation from Biggleswade to Scotland

I recently relocated from Biggleswade to Scotland, the team at Clark & Rose were exceptional. From start to finish I was updated on all aspects of my relocation, the Biggleswade team arrived on time, packed up with care and got on the road, the Scotland team arrived within a few days and were fantastic, by late afternoon they offloaded 8 crates to the required rooms. I would not hesitate to use Clark & Rose again and would highly recommend.

February 26, 2026
Rated 5 out of 5 stars

Highly recommend this Removal Company

The Removal guys Keegan and Scott were very pleasant and professional. They arrived promptly and were very efficient and careful with my belongings. This made the moving experience a very positive one. This also includes the administration staff, namely Lynn and Veronica, Portlethan, who guided me through the paperwork which was required. They were very helpful and kept in contact with me during this process. It also felt easy to call them if I had a question or concern. It was definitely stress free and I am very happy to recommend this company.

March 23, 2026
Rated 5 out of 5 stars

March 2026 move

From initial survey which was professional and spot on in terms of estimating boxes and cubic volume of goods to then packing & uplift of our belongings was all done by friendly and professional team who took great care. Unpacking of furniture at our new house was no problem and team patiently moved furniture until we were happy they were in the right position . All unloaded safe and sound and empty boxes and packing removed very promptly. Excellent moving experience couldn’t fault the team and would definitely recommend as made a stressful event so much easier.

March 10, 2026
Rated 5 out of 5 stars

5/5 – Excellent service!

Clark & Rose made our move stress-free. The team was very respectful of both properties, carefully protecting floors, walls, and doors. They handled all our belongings (including fragile items) with real care and left everything spotless. Professional, polite, and thorough. Highly recommend – we’d use them again in a heartbeat!

March 4, 2026
Rated 1 out of 5 stars

Complete Disregard for local people in their cavalier parking.

Clark and Rose have happily parked one of their lorries on the A1151 for 48 hours so far, completely blocking one side of the carriageway and causing extensive traffic delays (45 minutes to drive 1 mile due to their parking). No sign of a driver or removals staff packing the lorry, and their attitude on the phone was dismissive and rude.
They have no care or concern for the hundreds of people who have been substantially inconvenienced by their thoughtless parking and have obviously given no thought to the environmental and health impacts of causing hundreds of cars to move at a snails pace past residential properties and a route that schoolchildren and parents with pushchairs walk.

Of course we all understand that removals can be inconvenient for other residents but to deliberately block a road that is a main through route for 2 consecutive days with no sign of any loading or unloading is appalling.

FOLLOW UP

Despite their statement below that the lorry was being loaded, I drove past the lorry 4 times in 2 days, and my daughter also 4 times in 2 days and on NONE of those occasions (all during hours 9am - 5pm) there was no sign of any staff or an additional vehicle. The total amount of time that we (just two of the hundreds of people who use that main road each day) we were delayed by more than 2 hours each on both days. If there was a necessity for the vehicle to be so thoughtlessly parked during the day, it could and should have been moved elsewhere when not actively being loaded. Roy’s Coach Park would have had ample space overnight which would have ensured that all commuters were not inconvenienced and would have gone a long way to minimising the disruption.

Given Clark and Roses unprofessional and thoughtless attitude to the inconvenience they have caused to local people I would never trust them with a removal service.

March 11, 2026
Unprompted review
Clark & Rose (Removals) Limited logo

Reply from Clark & Rose (Removals) Limited

Dear Gills,

Thank you for your feedback. We are genuinely sorry to hear of what sounds like a frustrating experience.

However, we would like to clarify a few important points. The vehicle in question was parked legally while our team was carrying out a house move at a nearby property. Due to access restrictions at the property itself, positioning the vehicle on the A1151 was necessary in order to complete the move safely and effectively.

With respect, the vehicle was not parked for 48 hours without activity, as suggested. This was a two-day move, and the vehicle was present for approximately five hours on each day. During that time, our crew were actively engaged in the move, although they may not always have been visible from the road while working inside the property. A smaller vehicle, used to transfer items from the larger lorry, was positioned in the driveway to the side of the house and therefore perhaps out of sight from the road. The driveway itself could not accommodate the larger removal vehicle.

Thank you for recognising that removals are necessary and that a degree of inconvenience may sometimes be inevitable. We appreciate that large vehicles may bring temporary disruption, and we apologise for any inconvenience this may have caused to you, other road users, or local residents. That said, the suggestion that our team acted thoughtlessly or without consideration is somewhat unfair and does not reflect the care and planning that go into carrying out our work.

With regard to your phone call, we are sorry if the conversation left you feeling dissatisfied. Moving house can be a stressful time for those involved, and we are extremely proud of our staff who, with professionalism and patience, have to handle a wide range of challenging situations. We would have thought they would have done their best to explain the circumstances, although unfortunately they could not change the practical requirements of the move, and the source of your irritation.

Clark & Rose always aim to carry out removals as professionally and responsibly as possible while balancing the practical realities of moving large households in areas where access can be limited. While disruption is never our intention, regrettably, situations of this nature can occasionally be unavoidable.

Apologies, and thank you again for taking the time to share your concerns.

Sincerely,

Clark and Rose

Rated 5 out of 5 stars

We used the services of Clark and Rose…

We used the services of Clark and Rose to pack, move, store and deliver when selling and buying recently. Would recommend as the service from start to finish was excellent. From the initial home visit, communication through the office with Emily and the moving team of Alan, Robbie and Gary (very hardworking, conscientious and good humoured. Even when moving from a second floor flat) we are very happy with it all, thank you.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and timely!

Professional and timely!
My move was handled seamlessly with good communication and clear expectations. I appreciated how fees were explained up-front so there were no surprises. The movers were on time, friendly, and professional. I would highly recommend Clark & Rose!

March 7, 2026
Rated 5 out of 5 stars

U-Haul from Canada to the UK with Clark and Rose

Clark and Rose handled the UK side of our move from Canada to Scotland. They were the U-Haul partner for the UK.

They were fantastic. Clear and concise communication, and allowed us to collect our items from their Stirling facility.

On collection they were exceptionally polite and helpful.

Would definitely recommend them, our whole experience from Edmonton, Canada to Scotland was a lot smoother than we'd expected.

Five stars, thank you!

March 4, 2026

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