Visited Belfast Forestside store for the dreaded school shoe fitting and we were served by Tess, this girl has the patience of a saint! She engaged with our 6,4 and 1 year old like a pro and they all... See more
Location
Switch locationUnit 3 Forestside Shopping Centre, Antrim, BT8 6FX Belfast, GB, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At this busy time of year, when everybody is looking for school shoes, staff were excellent at helping us to book an appointment instead of waiting in a line for ages. There were plenty of appointment... See more
Went to Clarks for the dreaded back to school shoe shopping to join the chaotic sea of children stropping, running round and shouting with my own two tornadoes. Sophia served us and my 5 year old... See more
The manager was so rude in the Forestside store, shouting offers in my face after I had already told her I was only in for school shoes and politely declined hearing about the trainer offers. She s... See more
Company replied
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit 3 Forestside Shopping Centre, Antrim, BT8 6FX, Belfast, GB, United Kingdom
- 02890645396
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sophie at the Clark’s in forestside was…
Sophie at the Clark’s in forestside was absolutely amazing. So great with kids and really skilled at fitting shoes in a lovely childcentred way.
Thanks so much!
Great experience with the team in…
Great experience with the team in forestside NI, particularly Eloisa. Patient and knowledgeable and made it all very easy for my 2 children. Thank you!
Excellent customer service
Visited the store in Forestside and was served by Geraldine. My father is 96 and Geraldine was so patient and attentive. She also measured his feet and took time with him. We were satisfied with the quality of service
Excellent service this morning in…
Excellent service this morning in Clarks Forestside Belfast.
Very good experience in store
Very good experience in store, Amy was helpful and considerate when helping us choose our shoes.
Warm friendly and helpful
Sophie helped us when i took my 18 ‘o th old in for new shoes. she was so friendly and warm to my daughter who was a bit unsure of the foot measuring process. she explained all the different issues and types of shoes and was generally just a lovely person! thank you!
First Shoes
We went in to purchase our daughter's first pair of shoes at your Forestside branch.
Anne was very helpful and assisted us as soon as we entered the store.
Every member of staff spoke to us in store and they were all very friendly.
What a lovely experience.
Thank you!
Great service good staff
Sophie fitted 2 new pairs of shoes for…
Sophie fitted 2 new pairs of shoes for my 18 month old. She was brilliant with the child, really put her at ease and made her laugh. We will be back!
Amazing Service for my daughter who has a disability
My daughter had a fitting today with Ispraha and Sophie, my daughter has right sided cerebral palsy and has to avail of the split shoe scheme when she comes in as she wears a leg splint. We have always had a very positive experience in this branch and the staff are so friendly and talkative to my daughter and I. These two staff members were incredible with her today, they chatted away to her, encouraged her to laugh and tease them and she left the shop hugging them and giving them fist bumps. Ispraha and Sophie show incredible understanding of children with additional needs and how to relate to them. Very grateful to have met them and been helped by them today
Forestside experience
Geraldine and her team were rushed off their feet today in the Forestside (no pun intended) but they dealt with all the customers in a very helpful and friendly way, and despite a bit of a wait, they maintained a very cool manner. Thank you for the advice!
Good advice
Clarks Forestside has a post Christmas sale and I purchased 3 pairs of shoes which I am very pleased with. I was served by Geraldine who provided a lot of good advice on the difference kind of shoes and boots available and what they would be most suited for. I also got some good advice on how to maintain and look after the different types of shoes/boots purchased. All the staff were very friendly and quick to help with determining the correct shoe size.
Bethany!
Bethany was amazing in the Clarks Forestside store in Belfast!
Fiona at Forestside, Belfast
As always Clarks provided an excellent service in measuring my sons feet for a new pair of shoes. A particular mention has to go to Fiona who helped us. She was professional, knowledgeable and just a lovely person! Fiona provided a few options for shoes and gave us advice on what may be best.
A credit to Clarks!
Bethany from forest side is very…
Bethany from forest side is very professional and so kind and patient.great experience
Wonderful and very helpful staff…
Wonderful and very helpful staff coupled with a great in store positive and helpful attitude 😁
Collecting the shoes was very easy
Collecting the shoes was very easy. My sons loves his new shoes.
Excellent customer service
Thank you for the amazing customer service. We went to collect a pair of trainers for our son. The girl who handled the order ensured the fit was correct and it turned out to be not. So she refunded the order and placed a new order for the correct size. Thanks again!
Fast efficient service
Fast efficient service, footwear was packed safely and delivered very promptly. Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







