Clarks - Belfast Forestside Reviews 214

TrustScore 5 out of 5

4.8

Unit 3 Forestside Shopping Centre, Antrim, BT8 6FX Belfast, GB, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited Belfast Forestside store for the dreaded school shoe fitting and we were served by Tess, this girl has the patience of a saint! She engaged with our 6,4 and 1 year old like a pro and they all... See more

Rated 5 out of 5 stars

At this busy time of year, when everybody is looking for school shoes, staff were excellent at helping us to book an appointment instead of waiting in a line for ages. There were plenty of appointment... See more

Rated 5 out of 5 stars

Went to Clarks for the dreaded back to school shoe shopping to join the chaotic sea of children stropping, running round and shouting with my own two tornadoes. Sophia served us and my 5 year old... See more

Rated 2 out of 5 stars

The manager was so rude in the Forestside store, shouting offers in my face after I had already told her I was only in for school shoes and politely declined hearing about the trainer offers. She s... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 3 Forestside Shopping Centre, Antrim, BT8 6FX, Belfast, GB, United Kingdom

  • 02890645396

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent customer service

Visited the store in Forestside and was served by Geraldine. My father is 96 and Geraldine was so patient and attentive. She also measured his feet and took time with him. We were satisfied with the quality of service

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Warm friendly and helpful

Sophie helped us when i took my 18 ‘o th old in for new shoes. she was so friendly and warm to my daughter who was a bit unsure of the foot measuring process. she explained all the different issues and types of shoes and was generally just a lovely person! thank you!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

First Shoes

We went in to purchase our daughter's first pair of shoes at your Forestside branch.
Anne was very helpful and assisted us as soon as we entered the store.
Every member of staff spoke to us in store and they were all very friendly.
What a lovely experience.
Thank you!

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service for my daughter who has a disability

My daughter had a fitting today with Ispraha and Sophie, my daughter has right sided cerebral palsy and has to avail of the split shoe scheme when she comes in as she wears a leg splint. We have always had a very positive experience in this branch and the staff are so friendly and talkative to my daughter and I. These two staff members were incredible with her today, they chatted away to her, encouraged her to laugh and tease them and she left the shop hugging them and giving them fist bumps. Ispraha and Sophie show incredible understanding of children with additional needs and how to relate to them. Very grateful to have met them and been helped by them today

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Forestside experience

Geraldine and her team were rushed off their feet today in the Forestside (no pun intended) but they dealt with all the customers in a very helpful and friendly way, and despite a bit of a wait, they maintained a very cool manner. Thank you for the advice!

January 31, 2025
Unprompted review
Rated 4 out of 5 stars

Good advice

Clarks Forestside has a post Christmas sale and I purchased 3 pairs of shoes which I am very pleased with. I was served by Geraldine who provided a lot of good advice on the difference kind of shoes and boots available and what they would be most suited for. I also got some good advice on how to maintain and look after the different types of shoes/boots purchased. All the staff were very friendly and quick to help with determining the correct shoe size.

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fiona at Forestside, Belfast

As always Clarks provided an excellent service in measuring my sons feet for a new pair of shoes. A particular mention has to go to Fiona who helped us. She was professional, knowledgeable and just a lovely person! Fiona provided a few options for shoes and gave us advice on what may be best.
A credit to Clarks!

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Thank you for the amazing customer service. We went to collect a pair of trainers for our son. The girl who handled the order ensured the fit was correct and it turned out to be not. So she refunded the order and placed a new order for the correct size. Thanks again!

December 5, 2024

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