I visited Clarks on Friday to get new shoes for my son, we got measured by a young lady (not sure of her name) and left the shop as my son was distressed. We went back to buy shoes and was served by S... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful staff member (Lauren). They didn't have the size in style my husband needed. She researched to find pair in alternative store to order them. However, an alternative pair she suggested, fi... See more
I have been shopping here for a few years now and this is the first year when I have not had any choice when it came to picking out shoes due to only having one lace up and one other which is not all... See more
Company replied
Earlier this week I visited Chelmsford Clarks with my 15 year old son to buy new school shoes. We were served by Harry and were extremely impressed by his professionalism, enthusiasm and friendly mann... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
36-37 High Chelmer, CM1 1XR, Chelmsford, Essex, United Kingdom
- 01245265585
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Harry
Excellent service by Harry, thank you! :)
Served by Harry
Served by Harry, what a lovely young gentleman very polite and helpful.
👍
Excellent service by Saskia today
Excellent service by Saskia today, she measured both my daughters feet and was very welcoming and supportive in finding a school shoe for them both. It was a real pleasure. She was friendly and professional so the experience was quick and enjoyable x
Help from saskia.
Help from saskia.
Such a lovely girl and helped me so much when choosing my shoes for work! Lovely girl and a great help. Would highly recommend shoe shopping here
Great service
Great service from Stacie fitting my sons school shoes! Really pleased! Thank you very much he loves his new shoes
Very professional service.
We were very impressed
We were very impressed when we visited this weekend. We were served quickly and Chloe was very kind to our little boy who was shopping for his first school shoes.
Excellent customer service
After a very stressful day of school uniform shopping we came to Clarks having already tried a few different shops including a different Clarks store. I was greeted at the door and immediately felt listened to. I told Lauren the issues we were having in finding suitable school shoes for my daughter and that so far no one had been interested in helping and she instantly was able to find a pair that fitted correctly, suited my daughter's needs and were comfortable. She was kind and professional. We will definitely make Chelmsford Clarks our first choice of shoe shop in the future.
Excellent as always
We went into the Chelmsford Branch today and were served immediately. The fitter for the Kids was a lovely lady called Ikra, she was very helpful and attentive, even though I had 3 kids to be measured! Clark's Shoes always last and are good value for money. Thank you Ikra so much for your time and patience today.
First school shoes!
Had a lovely experience for buying my daughter’s first school shoes. I was sceptical at first about getting clarks shoes or whether to just buy shoes from somewhere cheaper. However, Zuzie took a lot of care measuring and made me feel like it was definitely the right decision to spend a bit more and get them properly fitted. She even provided options similar she thought we would like when our original picked pair wasn’t available. She was lovely, friendly and very professional. I would definitely recommend :)
Buying school shoes
Hannah at Chelmsford was very patient with my grandson who finds it hard to answer questions and make decisions. She was very kind and helpful.
Great staff and lots of choice
Had to exchange my daughter’s shoes today because her feet have grown 2 sizes in a very short time! Michaela was super helpful and patient and with her help and guidance we found the perfect shoe and fit. I highly recommend Clarks Chelmsford, all staff are friendly and patient
Sophia who served me was very helpful…
Sophia who served me was very helpful and efficient- so much so that I bought 2 pairs of shoes !
Please send a huge thank you to Sophia in the Chelmsford branch from mr Meloy
The colleagues Were very helpful and…
The colleagues Were very helpful and kind towards us
Harry was very pleasant and made it very easy to find the perfect shoe and it made the back to school shoe shopping easy and i would highly recommend Clark’s
Choosing new school shoes for my daughter
Choosing new school shoes for my daughter with IKRA was effortless. She was caring, friendly and was totally brilliant.
Imogen was brilliant with my daughter
Imogen was brilliant she stayed with my daughter along time to get the perfect school shoes , she was kind and patient , took my daughter size and give all the options , we took long time and she was so nice , 5 star from me and Five from my daughter .
Super simple school shoe exchange!
We needed to exchange a pair of school shoes today and we were dreading hitting the school rush. The Chelmsford Team were efficient and helpful. Thanks to Zuzie for persuading my daughter the shoes looked good and keeping them behind the till for us. Lovely, smiley super quick customer service 😁
Toni at Chelmsford was so helpful
Toni at Chelmsford was so helpful! Thank you so much- Matt Smith
Harry was so helpful and patient…
Harry was so helpful and patient helping my two daughter to find shoes that were comfortable and that they liked. He also had a great sense of humour. Thank you!
Michaela was so lovely and patient with…
Michaela was so lovely and patient with my little boy! Thank you so much
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







