Clarks - ChelmsfordReviews 

239
TrustScore 5 out of 5

4.9

36-37 High Chelmer, CM1 1XR Chelmsford, Essex, GB


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Rated 5 out of 5 stars

I visited Clarks on Friday to get new shoes for my son, we got measured by a young lady (not sure of her name) and left the shop as my son was distressed. We went back to buy shoes and was served by S... See more

Rated 5 out of 5 stars

Very helpful staff member (Lauren). They didn't have the size in style my husband needed. She researched to find pair in alternative store to order them. However, an alternative pair she suggested, fi... See more

Rated 3 out of 5 stars

I have been shopping here for a few years now and this is the first year when I have not had any choice when it came to picking out shoes due to only having one lace up and one other which is not all... See more

Company replied

Rated 5 out of 5 stars

Earlier this week I visited Chelmsford Clarks with my 15 year old son to buy new school shoes. We were served by Harry and were extremely impressed by his professionalism, enthusiasm and friendly mann... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 36-37 High Chelmer, CM1 1XR, Chelmsford, Essex, United Kingdom

  • 01245265585

4.9

Excellent

TrustScore 5 out of 5

239 reviews

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Replied to 98% of negative reviews

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4.9

All reviews

(239)

7,101 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service by Saskia today

Excellent service by Saskia today, she measured both my daughters feet and was very welcoming and supportive in finding a school shoe for them both. It was a real pleasure. She was friendly and professional so the experience was quick and enjoyable x

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Help from saskia.

Help from saskia.
Such a lovely girl and helped me so much when choosing my shoes for work! Lovely girl and a great help. Would highly recommend shoe shopping here

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from Stacie fitting my sons school shoes! Really pleased! Thank you very much he loves his new shoes

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

We were very impressed

We were very impressed when we visited this weekend. We were served quickly and Chloe was very kind to our little boy who was shopping for his first school shoes.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

After a very stressful day of school uniform shopping we came to Clarks having already tried a few different shops including a different Clarks store. I was greeted at the door and immediately felt listened to. I told Lauren the issues we were having in finding suitable school shoes for my daughter and that so far no one had been interested in helping and she instantly was able to find a pair that fitted correctly, suited my daughter's needs and were comfortable. She was kind and professional. We will definitely make Chelmsford Clarks our first choice of shoe shop in the future.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent as always

We went into the Chelmsford Branch today and were served immediately. The fitter for the Kids was a lovely lady called Ikra, she was very helpful and attentive, even though I had 3 kids to be measured! Clark's Shoes always last and are good value for money. Thank you Ikra so much for your time and patience today.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

First school shoes!

Had a lovely experience for buying my daughter’s first school shoes. I was sceptical at first about getting clarks shoes or whether to just buy shoes from somewhere cheaper. However, Zuzie took a lot of care measuring and made me feel like it was definitely the right decision to spend a bit more and get them properly fitted. She even provided options similar she thought we would like when our original picked pair wasn’t available. She was lovely, friendly and very professional. I would definitely recommend :)

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great staff and lots of choice

Had to exchange my daughter’s shoes today because her feet have grown 2 sizes in a very short time! Michaela was super helpful and patient and with her help and guidance we found the perfect shoe and fit. I highly recommend Clarks Chelmsford, all staff are friendly and patient

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

The colleagues Were very helpful and…

The colleagues Were very helpful and kind towards us
Harry was very pleasant and made it very easy to find the perfect shoe and it made the back to school shoe shopping easy and i would highly recommend Clark’s

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Imogen was brilliant with my daughter

Imogen was brilliant she stayed with my daughter along time to get the perfect school shoes , she was kind and patient , took my daughter size and give all the options , we took long time and she was so nice , 5 star from me and Five from my daughter .

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Super simple school shoe exchange!

We needed to exchange a pair of school shoes today and we were dreading hitting the school rush. The Chelmsford Team were efficient and helpful. Thanks to Zuzie for persuading my daughter the shoes looked good and keeping them behind the till for us. Lovely, smiley super quick customer service 😁

August 10, 2024
Unprompted review

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