I visited Clarks on Friday to get new shoes for my son, we got measured by a young lady (not sure of her name) and left the shop as my son was distressed. We went back to buy shoes and was served by S... See more
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Very helpful staff member (Lauren). They didn't have the size in style my husband needed. She researched to find pair in alternative store to order them. However, an alternative pair she suggested, fi... See more
I have been shopping here for a few years now and this is the first year when I have not had any choice when it came to picking out shoes due to only having one lace up and one other which is not all... See more
Company replied
Earlier this week I visited Chelmsford Clarks with my 15 year old son to buy new school shoes. We were served by Harry and were extremely impressed by his professionalism, enthusiasm and friendly mann... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
36-37 High Chelmer, CM1 1XR, Chelmsford, Essex, United Kingdom
- 01245265585
4.9
Excellent
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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We were assisted by Abhinav who was…
We were assisted by Abhinav who was extremely polite, helpful and above all patient with a child who did not want to be show shopping ! We were very grateful for his care and kindness and for finding him some school shoes :)
August 29, 2024
Unprompted review
Super helpful
Super helpful, I was served by Amrit for both my hyper children. She went in multiple times to offer the best sizes, styles and width and kept trying till both mine were fitted properly.
Lovely experience
August 30, 2024
Unprompted review
Sophia is great
My husband, two children and I went into store to have children measured and purchase school shoes.
We were assisted by Sophia who was incredible in ensuring the shoes not only fit but would last. We can not thank Sophia enough for all of her help and patience.
We will definitely be back!
August 27, 2024
Unprompted review
Lauren was absolutely amazing
Lauren was absolutely amazing. Our son is autistic and struggles with large crowds and waiting so the thought of getting new school shoes for him filled me with dread!
I rang the store and spoke to Lauren, who was so accommodating - from suggesting she could open the store a little earlier so that he could be measured and fitted with new shoes in a quiet space to me giving her 3 rings as we were approaching the store so she could be ready.
Within five minutes we had come away with a new pair of school shoes for our son - Lauren had created such a positive experience for him that hopefully the next time he needs new school shoes he will feel very calm and relaxed.
Lauren truly is an asset to your company - she honestly couldn’t have done any more to make our son’s experience such a good one!
Thank you again Lauren!
August 16, 2024
Unprompted review
Chloe was fantastic 🤩
August 26, 2024
Unprompted review
I took my four grandchildren to clarks
I took my four grandchildren to clarks, Chelmsford today. We were served by Sara. She was first class-calm, kind, efficient, thoughtful and professional. The fittings were excellent. Our entire experience was FIVE STAR! Thankyou.
August 27, 2024
Unprompted review
Zuzie was very helpful & understanding…
Zuzie was very helpful & understanding as my granddaughter wears a splint & we were finding it difficult to find suitable footwear for school. A big thank you for your help and patience & making my granddaughter feel at ease & finding suitable footwear.
August 27, 2024
Unprompted review
Went to the Chelmsford Branch to ouch a…
Went to the Chelmsford Branch to ouch a school shoes for my Daughter, the shoes was a bit costly so intended on going elsewhere.
I had a change of heart after seeing how attentive Sophia was, she was very determined to ensure my child have the appropriate size and she was fully attention to detail, thank once again Sophia for your excellent customer service.
August 27, 2024
Unprompted review
Had the pleasure of dealing with…
Had the pleasure of dealing with Abhinav today who was really helpful and great with my son getting his first pair of school shoes 😊
A credit to the team there.
August 27, 2024
Unprompted review
Chloe was absolutely fantastic
Chloe was absolutely fantastic. We took our little girl, also Chloe, for a measurement for her shows and Chloe was so good with her. Really helpful and made our 20 month old little girl feel so comfortable. 10/10
August 26, 2024
Unprompted review
Excellent service
Excellent service - Dionne was extremely helpful when I was purchasing a pair of new school shoes for my daughter. Nothing was too much trouble and she went above & beyond to find the pair of shoes my daughter really wanted for school. 5 stars all round
August 26, 2024
Unprompted review
Jaden
Jaden, in the Chelmsford store served us. He really did a great job, was chatty and personable and to top it all off, found the first choice shoes in the right size at the last minute. Overall, a great experience.
August 24, 2024
Unprompted review
Abhinav was super helpful getting…
Abhinav was super helpful getting school shoes. A really relaxed experience and we left with exactly what we were after. A very knowledgeable and friendly fitting.
August 25, 2024
Unprompted review
Thank you Jaden for being so helpful…
Thank you Jaden for being so helpful when we came in at the end of the day to buy school shoes. Really impressed with, and grateful, for your patience and kindness towards us.
August 24, 2024
Unprompted review
Great experience and very happy with my…
Great experience and very happy with my purchase.
Harry was excellent and really help me a credit to the Clarks organisation 😊
August 24, 2024
Unprompted review
Chloe in the Chelmsford branch was…
Chloe in the Chelmsford branch was really helpful today. Patient and knowledgeable. Great service in a busy (back to school) day! Thank you.
August 24, 2024
Unprompted review
We visited Clark’s in Chelmsford today…
We visited Clark’s in Chelmsford today to buy shoe schools. Micaela was so helpful, knowledgeable and patient with my daughters. Thank you for being so lovely and professional!
August 24, 2024
Unprompted review
Stacie was very helpful in measuring my…
Stacie was very helpful in measuring my son’s feet for his first shoes. Would def come back for the customer service!
August 24, 2024
Unprompted review
Easy school shoe shop
Abhinav was very helpful and quick today despite a busy shop. Very friendly and good customer service.
August 23, 2024
Unprompted review
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