Clarks - Fosse Park Reviews 303

TrustScore 5 out of 5

4.9

Unit 7, Fosse Park West, Grove Way, LE19 1HZ Leicester, Leicestershire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff member Talisha at fosse park Leicester branch was extremely helpful , polite and patient, she went above and beyond. Dad really liked the sandals

Rated 5 out of 5 stars

Kerry was very helpful, helped to measure my daughter's feet quickly and calmly. My daughter is and was very shy but she was more than happy to allow Kerry to measure her feet given how friendly she w... See more

Rated 5 out of 5 stars

So happy with my purchase and the service I received today. Talisha, who has great energy, helped me pick out some trainers as a multi purpose staple for my capsule wardrobe. Service wasn’t remotely p... See more

Rated 5 out of 5 stars

I had such an amazing experience at Clarks thanks to Talisha. She was honestly out of this world! From the moment we walked in, she made both me and my mum feel so welcome and comfortable. Talisha w... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 7, Fosse Park West, Grove Way, LE19 1HZ, Leicester, Leicestershire, United Kingdom

  • 01162895603

4.9

Excellent

TrustScore 5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kerry was amazing in helping us out

Kerry was amazing in helping us out. Honestly some of the best customer experience one could receive. Makes me want to only consider Clark’s in the future if I wanted to buy more shoes. She was swift in organising everything and helped us buy the shoes we wanted.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I really enjoyed being helped by Jas today, and being in Clarks. Clarks is an amazing shoe shop that has anything from heels to trainers to school shoes, perfect for any shopping. Today i got helped by Jas, who was patient, determined and had enthusiastic energy while helping me. There was absolutely no rush, and i ended up finding the perfect shoes for me. I had a great time at Clarks today, and im delighted to review 5 stars for my service today.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Talisha - a star

Talisha - our sales assistant was fantastic, really helpful and friendly. My teenage son hates shopping but came away saying this had been a ‘great shopping trip’. Unheard of!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Jas at Clarkes

Jas at Clarkes, Fosse Park branch was very professional in her efforts to accommodate with my choice of footwear. I was very pleased with my purchase. Full marks to Jas for her assistance.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Booked a shoe fitting arrived abit…

Booked a shoe fitting arrived abit early was seen straight away by Aman she was lovely measured my little boys feet !! Shown me some shoes that wasn’t on the shelf .. My little boy loved Aman when she was making sure his shoes fit he leaned in like he wanted a cuddle . Thank you so much Aman we love his first shoes .. a credit to Clarks

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Clarks Fosse Park Leicester

After our local Clarks store unfortunately closed, we made the trip to Clarks Fosse Park in Leicester to get shoes for our nearly 2-year-old daughter. We were helped by Sophie, who was professional, knowledgeable, and genuinely keen to help. She quickly found the right shoes in the correct size and was excellent with our daughter. She was patient, friendly, and inspired confidence. We left feeling very well looked after and would happily recommend Sophie and the Fosse Park store to others.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Talisha

Talisha went out of her way to help us find a particular pair of shoes for my autistic teenager who does not like change. The shoes have been discontinued but she managed to find the last two pairs in the warehouse so we are well stocked now! Thank you for your assistance Talisha .

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience, with lots of patience, kind, caring and child friendly staff

Fosse Park Clarks - Had a great experience and the staff did everything they could to help. First walking shoes for my little girl with small feet, lots of patience, kind, caring and child friendly. At one point she had 3 different pairs out, and couldn't decide which ones she wanted. Another staff came over and said she looks great in the silver, which are the ones we brought in the end. Great experience and very helpful staff thank you. Especially Maddox, who sat on the floor with us whilst choosing which shoes.

October 27, 2025
Unprompted review
Rated 3 out of 5 stars

Bloke who served us was great

Bloke who served us was great. Felt like the managers were putting a lot of pressure on them- just something to keep in mind. Still had good service.

October 22, 2025
Unprompted review
Clarks - Fosse Park logo

Reply from Clarks - Fosse Park

Hi Jane,

Thank you for taking the time to leave a review of your recent experience with our Customer Care Team and I am truly sorry that the service received did not meet the high standards we strive for.

I would like to assure you that I have since escalated this matter and a member of the Management Team will be in contact in due course to assist further.

Thank you for allowing us the opportunity to assist you further and please accept my apologies for any disappointment caused -

Rated 5 out of 5 stars

How my experience was

The service was very nice especially Talisha (fosse park) she needs a raise!! She was very helpful and friendly she helped me to find my correct shoe size and explained how everything works

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Super Helpful and Friendly

Talisha at the Fosse Park store was absolutely lovely. Super quick to come over and ask if I needed assistance, extremely friendly and easy to talk to, got me sorted super quick with the style of shoe I've been looking for for a while now, easily 10/10 customer service

October 22, 2025
Rated 5 out of 5 stars

We had a truly great experience

We had a truly great experience, thanks to Talisha. She was absolutely brilliant and couldn't have been more helpful. We are so grateful for her kind assistance in finding our baby's very first pair of shoes.

October 9, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look