Clarks - Harlow Reviews 64

TrustScore 5 out of 5

4.8

Unit 8 The Water Gardens, CM20 1AB Harlow, Essex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Robbie was amazing with my daughter. She has very narrow feet and managed to try several options. He had great knowledge of the products, material and how to measure correctly for her. He was patient... See more

Rated 4 out of 5 stars

Great online service and although it took a few days for confirmation of delivery to my chosen store it went well. My only criticism is the reception at the store on collection, not saying he was rud... See more

Rated 5 out of 5 stars

Megan from the Harlow store was extremely helpful arranging a visit for my son who suffers with serve anxiety and doesn’t normally leave the house. She agreed that he could visit after the store had c... See more

Rated 4 out of 5 stars

Had to return sandals which I purchased online. Unfortunately they were very tight across the front strap. Real shame as I loved the sandals. Return to store as they said this was the easiest and most... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 8 The Water Gardens, CM20 1AB, Harlow, Essex, United Kingdom

  • 01279426504

4.8

Excellent

TrustScore 5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Return sandals with ease

Had to return sandals which I purchased online. Unfortunately they were very tight across the front strap. Real shame as I loved the sandals. Return to store as they said this was the easiest and most convenient way. Returned them with no problem and money credited back to my bank the same day.

August 26, 2024
Rated 5 out of 5 stars

Very helpful and patient with my…

Very helpful and patient with my teenage son who couldn’t decide between slip on shoes or laces.
Very happy with both my children show fittings and wasn’t waiting around too long considering it was peak time for the store.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Connor at Harlow is a Gem :)

We had left school shoe shopping rather late and with 4 energetic children ages ranging from 10 - 5 all needing their feet measuring, Connor measured all their feet and then took the time to try and help find what I was looking for, for my children. What fantastic customer service skills this young man has. All the staff in store offered tremendous customer service in fact. Harlow will be our families Clarks of choice from now on, because of this fantastic experience.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Mel is the gem in Harlow's crown

Mel is the gem in Harlow's crown. Compassionate and professional she made the purchasing experience such a pleasant one. Thanks so much to her and colleague Meg!!

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service by Lewis at the…

Brilliant service by Lewis at the Harlow branch. Lewis was friendly and professional and ensured my 13 year old daughter got the right fit in her first pair of school loafers normally lace ups...

Thank you!

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Kiera…

Excellent customer service from Kiera today. She was very thorough in ensuring a good fit for my daughter’s shoes and ensured we had the right products to clean the shoes so they look nice all year. Thank you Kiera- and the manager for coming over to double check the fitting.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Lewis A

Just wanted to say thank you to Lewis A at the Harlow store, he was kind and patient and took his time with my son helping him trying to do his laces. My son even said to me ‘mummy he’s very kind, can you give him a tip!’ This is the best I could do! Thanks again, makes such a different shopping experience

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful service at Harlow

Served by a lovely chap called Harry in the Harlow store, Essex. He was really helpful with shoe fitting and importantly size choice for my two boys aged 11 and 8, who can be quite picky. Really good experience.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Shopping for smart black shoes at Clarks

Went into the store to find some smart black shoes for work. Was helped by Jhea who I was told worked mainly in the juniors section but did a fantastic job and was really friendly and very helpful with finding me some shoes for work. The ones we found fit nicely and at a good price and bought those. Definitely plan to shop here again in the near future as this is a really good shop.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

My Husband and I have taken our…

My Husband and I have taken our daughter to the Harlow store multiple times now. Megan is always friendly, knowledgeable and gives the best advice as to what shoes to go for our toddler. Last time we ended up buying two pairs of shoes due to Megan’s friendly advice.

We will be back in the next few months for a remeasure and no doubt another pair of shoes!

Thank you so much Megan!

July 6, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look