Robbie was amazing with my daughter. She has very narrow feet and managed to try several options. He had great knowledge of the products, material and how to measure correctly for her. He was patient... See more
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Great online service and although it took a few days for confirmation of delivery to my chosen store it went well. My only criticism is the reception at the store on collection, not saying he was rud... See more
Megan from the Harlow store was extremely helpful arranging a visit for my son who suffers with serve anxiety and doesn’t normally leave the house. She agreed that he could visit after the store had c... See more
Had to return sandals which I purchased online. Unfortunately they were very tight across the front strap. Real shame as I loved the sandals. Return to store as they said this was the easiest and most... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit 8 The Water Gardens, CM20 1AB, Harlow, Essex, United Kingdom
- 01279426504
Replied to 97% of negative reviews
Typically replies within 48 hours
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Return sandals with ease
Had to return sandals which I purchased online. Unfortunately they were very tight across the front strap. Real shame as I loved the sandals. Return to store as they said this was the easiest and most convenient way. Returned them with no problem and money credited back to my bank the same day.
Harlow Clark’s are very helpful even in…
Harlow Clark’s are very helpful even in the busy school holidays. Lewis A was very helpful and patient with my little girl who took up so much of his time trying on many shoes. Thank you
Thank you Lewis very helpful and…
Thank you Lewis very helpful and friendly came in to get my sons school shoes, very happy with the service 😀
Very helpful and patient with my…
Very helpful and patient with my teenage son who couldn’t decide between slip on shoes or laces.
Very happy with both my children show fittings and wasn’t waiting around too long considering it was peak time for the store.
Connor was very helpful and gave…
Connor was very helpful and gave excellent fitting advice. A very stress free experience
Connor at Harlow is a Gem :)
We had left school shoe shopping rather late and with 4 energetic children ages ranging from 10 - 5 all needing their feet measuring, Connor measured all their feet and then took the time to try and help find what I was looking for, for my children. What fantastic customer service skills this young man has. All the staff in store offered tremendous customer service in fact. Harlow will be our families Clarks of choice from now on, because of this fantastic experience.
Went to Harlow clarks Jhea was…
Went to harlow clarks Jhea was brilliant, really informative and helpful. Shoes bought here for 6 year in a row. Thanks
Very kind with out one year old
Took our 1 year old to Harlow and Harry was so kind and patient with our one year old.
Served by a lovely young man ( connor)…
Served by a lovely young man ( connor) today, helped us get my sons school shoes,
He was very polite and helpful.
Mel is the gem in Harlow's crown
Mel is the gem in Harlow's crown. Compassionate and professional she made the purchasing experience such a pleasant one. Thanks so much to her and colleague Meg!!
Brilliant service by Lewis at the…
Brilliant service by Lewis at the Harlow branch. Lewis was friendly and professional and ensured my 13 year old daughter got the right fit in her first pair of school loafers normally lace ups...
Thank you!
Excellent customer service from Kiera…
Excellent customer service from Kiera today. She was very thorough in ensuring a good fit for my daughter’s shoes and ensured we had the right products to clean the shoes so they look nice all year. Thank you Kiera- and the manager for coming over to double check the fitting.
School show fitting
Came in for some school shoes for my son. Sharon was very helpful and friendly and we left with some great shoes. Thank you
A big thank you to Lewis A
A big thank you to Lewis A. at the Harlow store for helping me with my shoe purchase.
Lewis A
Just wanted to say thank you to Lewis A at the Harlow store, he was kind and patient and took his time with my son helping him trying to do his laces. My son even said to me ‘mummy he’s very kind, can you give him a tip!’ This is the best I could do! Thanks again, makes such a different shopping experience
Helpful service at Harlow
Served by a lovely chap called Harry in the Harlow store, Essex. He was really helpful with shoe fitting and importantly size choice for my two boys aged 11 and 8, who can be quite picky. Really good experience.
Shopping for smart black shoes at Clarks
Went into the store to find some smart black shoes for work. Was helped by Jhea who I was told worked mainly in the juniors section but did a fantastic job and was really friendly and very helpful with finding me some shoes for work. The ones we found fit nicely and at a good price and bought those. Definitely plan to shop here again in the near future as this is a really good shop.
My Husband and I have taken our…
My Husband and I have taken our daughter to the Harlow store multiple times now. Megan is always friendly, knowledgeable and gives the best advice as to what shoes to go for our toddler. Last time we ended up buying two pairs of shoes due to Megan’s friendly advice.
We will be back in the next few months for a remeasure and no doubt another pair of shoes!
Thank you so much Megan!
Visited Harlow Clark’s to get my…
Visited Harlow Clark’s to get my daughter’s first shoes. Was served by Tina who was so friendly and helpful. Thank you
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