Tinny was excellent at fitting my 2 kids and suggesting styles that would suit their feet (it’s not just as simple as shoe size and width when you have to fit shallow feet and very specific fashion r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Received such amazing customer service from Roxanna today at Harrow branch, I was just browsing around and wasn’t even planning to purchase anything until Roxanna approached me with her lovely smile a... See more
Friendly, welcoming, professional and competent. And We had a lovely time having a fitting and choosing shoes for our one year old who walked up and down the shop in delight. Thank you Tara and your... See more
The staff here were excellent in terms of their advice on footwear and customer service overall. The most helpful of all the staff was Tinny, she provided a range of footwear that was comfortable and... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit 7 St Anns Shopping Centre, HA1 1AS, Harrow, London, United Kingdom
- 02084271023
4.8
Excellent
60 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found very nice pair of shoes
I found very nice pair of shoes. The price and quality was very good. I used them at work, very soft and comfortable. Staff very polite and friendly.
September 9, 2025
Imadh at Harrow branch
Imadh at Harrow branch, gave excellent customer service.
I walked in as an annoyed customer, given that a shoe order had failed, and I left with a smile.
Imadh honestly managed my expectations and gave me options to help resolve my issue.
Thank you!!
January 21, 2026
Unprompted review
Straight forward
Easy to collect. I returned 2 pairs of 3 ordered. Fast and easy service
December 8, 2025
Lahai was a breath of fresh air
Lahai was a breath of fresh air! So patient with us. Great customer service - like the good old days!
November 9, 2025
Unprompted review
Roxanna very helpful friendly in harrow…
Roxanna very helpful friendly in harrow clarks lovely woman .
March 6, 2025
Unprompted review
Excellent service by Shan
Excellent service by Shan. Very professional, helpful and highly recommended
January 30, 2025
Unprompted review
I HAD A GREAT EXPERIENCE IN clark…
I HAD A GREAT EXPERIENCE IN clark Harrow TINNY was really helpful professional and experienced thank you so much for all your help and support
January 17, 2025
Unprompted review
Tinny was amazing
Tinny was amazing. Measured my 4yr old properly. Gave great advice. Overall perfect customer service care.
January 9, 2025
Unprompted review
Very good customer servicevr
Very good customer service
The names
Are fricky and iraaf khan
The manger.
December 26, 2024
Unprompted review
Tinny was super helpful with my…
Tinny was super helpful with my parchase. She new what to help me look for when purchasing a new pair of Boots. Her service was professional and helpful, and quick. I'd recommend the store, and Tinny.
October 31, 2024
Unprompted review
Friendly
Friendly, welcoming, professional and competent. And We had a lovely time having a fitting and choosing shoes for our one year old who walked up and down the shop in delight. Thank you Tara and your manager.
October 2, 2024
Unprompted review
Tinny was excellent and the hospitality…
Tinny was excellent and the hospitality she gave was exceptional she help us with sizing and advice on what shoe would be great for our little girl will definitely be coming back thank you
September 28, 2024
Unprompted review
Excellent service from Roxanna in…
Excellent service from Roxanna in Harrow today. Lovely helpful lady. Roxanna made suggestions and we found the perfect pair of shoes for my son.
September 16, 2024
Unprompted review
Great customer service by both Roxanna…
Great customer service by both Roxanna and Jameela. Please go and see these ladies
September 14, 2024
Unprompted review
The whole experience at Clarks Harrow…
The whole experience at Clarks Harrow was brilliant! A special mention to Imadh for his top notch customer service skills, recommending the best option for me and smooth upselling! 5 star for Imadh!
September 7, 2024
Unprompted review
Roxanna is so excellent at customer…
Roxanna is so excellent at customer service she always happy to help. She a asset to Clarks harrow store
September 7, 2024
Unprompted review
I was at Harrow branch and staff member…
I was at Harrow branch and staff member called Roxanna and she was excellent and very friendly service and gave me discount for the shoes. She was very friendly and charming
Thank you for the great service
September 7, 2024
Unprompted review
Roxanne was brilliant at helping us…
Roxanne was brilliant at helping us with exchanging school shoes! Thank you so much!
September 6, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.